Name: Preparing for Camp Season with Blackbaud Altru®
Uploaded: 2025-11-12T20:30:48.816Z
Duration: 59 min 44 s
Description: Preparing for Camp Season with Blackbaud Altru®

Transcript for "Preparing for Camp Season with Blackbaud Altru®": Hello, everyone. Welcome to today's webinar, preparing for camp season with Blackbaud Altru. I am gonna give everyone just a moment to join us today. Hey, everyone. If you are here and you can hear me, go ahead and introduce yourselves in the chat. I would love to know who you are, where you're from, what organization you're representing. Yeah. Can you say hello, Diana? Welcome. Hello. Hey, Kyle. Nice to see you. Lots of folks on today. Oh, you all are fast. I can't keep up. Hello. Hello, everyone in the chat. Thank you so much for introducing yourselves. Our numbers are still growing, so I'm gonna give everyone just another moment, to jump on here. So thank you for your patience. Hello. We have folks from everywhere today, California, Washington, East Coast. Awesome. Thank you all so much. It's so nice to see where everybody is joining us from. See a lot of familiar faces and a lot of new faces. Hey, Lexi. Alright. We have stabilized a little bit. I'll go ahead and get us started. We have a lot to go through today. Alright. Before we dive into it, just a little bit of housekeeping for you all. So the audio for this session should be broadcast through your speakers, so hopefully you hear me. If you run into any issues, the sound drops out or anything like that, try refreshing your browser or exiting and rejoining. That usually takes care of it. If you continue to have issues, this is being recorded. You will receive a link, by email, to the recording after the session, so you will be able to go back and watch it afterwards. Use the chat. You're all in there. You all are using the chat right now, so thank you so much. So feel free to, put any questions or thoughts in there. If you all have any tips or tricks you wanna share with each other, that's one thing we love about these Altru sessions is everyone shares a lot of good information with other customers, so feel free to do that. You're also welcome to use the q and a to submit any questions. I do have my, colleague Evan here helping me out with the q and a, so he's keeping an eye on things for you. If we don't get to your question, there's a lot of you here. So, no worries. We will make sure to follow-up with you after the webinar. And, your feedback is very important, so I am going to try to leave a little time to launch a survey at the end of the session. So please make sure to complete that survey. Let us know what you thought. It does help us with future sessions. Hey, Meema. Nice to see you here. Hi, Sarah. Alright. Well, thank you all so much for introducing yourselves in the chat. Love that. I will go ahead and introduce myself. My name is Jessica Pierce. I'm a customer success manager here at Blackbaud. I work on the arts and cultural team, with all true customers like yourselves, and I am based just outside of Denver, Colorado, where we are not receiving any snow unlike a lot of you. This is actually the longest we have ever gone without snow ever. So, getting a little stressed out there, but, hopefully, we get some soon. About camps. So whether that's spring break camps, summer camps, any kind of camps that you have coming up next year. And I know this may seem a little early to start talking about camps, but we did hear some feedback earlier this year when we held our first camp session that, it was a little too close to when you all were getting ready for camps and getting ready to put your camps on sale. So we wanted to give you a little bit more leeway this year so you can start preparing for the 2026 camp season. So that's why we're we're a little ahead of the curve this time. And, again, we will be sending out a recording. So, if you need to go back and take a look at this when you get closer to camp season, no worries there. So today, we're gonna spend a little time reviewing the configuration for setup for camps, identifying different pricing options and add on options for camps, understanding discounting options, going over, what data you might be, capturing for camps as well as reporting after the fact. And then, also, we're gonna take a look at roster creation and the check-in procedure for attendance tracking. So all all good things. For those of you who attended our session earlier this year, a lot of this may be, a review for you, but, we always like to go over best practices again so we make sure that you have all the information you need to be successful. Alright. So when you are getting ready for your camps, so, you know, thinking ahead to 2026 for spring camps and summer camps, there's a few things you should be considering when you're building out your your programs. So first and foremost, think about, will you offer registration online? I think most of you here are probably offering your registration online. That's why you're here to learn about, setting up, camps. So, you know, of course, keep that in mind. Also, will you be offering registration over the phone or in person? Just think through all those different mechanisms for, collecting camp registrations. What information will you collect? This is really important for all programs that you run at your organization, but especially for camps. Right? When parents are on there trying to register their children, there's a lot going on. They're trying to get it done as soon as possible. So be really thoughtful about, the information that you're collecting during the registration process. What options will you be adding? So are there any add ons like early, drop off, early, late pickup, lunches, anything like that. Think through all those options before you get in there and start building out your programs. Will there be discounts? So most of you are probably offering a member discount for your camps, so consider that. Also consider if there's any other discounts you would like to offer. Maybe you have something for returning campers, volunteers, anything like that. Just list out all those discounts that you're going to offer. And then, if if you attended our session earlier this year, we talked a lot about, making sure to document how your camp season goes. Right? So write down or type up what went well, what didn't go well. So now when we're getting ready for next year's camp season, you can pull that out and review, what changes you need to make for the upcoming season. So, hopefully, you all did that. If not, think about how you're going to collect that information for this year. And I did see a question in the chat about the slides. When you get a link to the recording, there should hopefully be a link to the slide deck in that recording as well. If it's not, Tina, I see your question, we'll make sure to send you out a copy of the slide deck as well. It's it's not proprietary, so we can definitely share that with you. Alright. So let's talk about different options for setting up camps in Altru. So, the two options that we see the most are multi day event packages versus single scheduled events. So I see organizations doing it both ways. There's not really a right way or a wrong way. It just depends on, first of all, how you wanna sell your camps and what information you want to collect, during the camp process. So packages, this is probably the most common setup that we see and we recommend, because this allows you to group multiple camp days together. So if you have a week long summer camp, with camps running Monday, Tuesday, Wednesday, Thursday, Friday, you can sell that as a package. You can also offer individual sessions as well if you would like. So, a lot of you are probably set up on packages right now. Very useful for that reason. Event packages also reserve the location so that no other events can be scheduled. This may be really important for your camps if you need to make sure to reserve space, in a, you know, a classroom or a science lab or something like that so other events can't be booked there. The setting up the event packages will allow you to do that. You can also track attendance on each day of the package. You can display the dates for the full duration of the camp, and, this will also allow, parents to register for multiple days of the camp week if they would like. Single scheduled events. We don't see this as much for camps, but we do see it sometimes. This can be useful if you don't need to track attendance every day of your camps. You just need to know who is registered in general. You can set up a camp this way. If you don't need to block specific locations, you know, it doesn't really matter, where they're booked to your organization or you're not really using that organizational calendar as much, that's okay too. This this is an option here. And when you are using a single event, you should just put the first day of the camp on sale. That's the link that you're gonna use. You just have one link, in order to manage those camp registrations. So for the purposes of today's, webinar, we're gonna spend our time, talking mostly about packages. That's, again, usually what we see for camp setup, and there it's a little more complicated than single scheduled events, so that's what we're gonna focus on today. So here's some additional considerations, if you're setting up multi day events or packages for your camps in Altru. If this is your first time using packages for camps or any other scheduled event, we recommend starting with a new scheduled program in Altru. The reason for this is this will really help out with some potential performance challenges. You're starting fresh with a new event. Ultra doesn't need to go back and look at so many previous events when when you're putting these links up on your website and things like that. So we're mic we recommend starting fresh with a new scheduled program. If you have already set up some events and you'd like to go back and add them to a package after the fact, you know, you didn't, set it up as a package the first time, that's okay. You can add existing events to a package in Altru, so you can go back and set that up if you would like to. Again, on the performance side, we recommend that each event package should have no more than than 10 events within a package. So, for example, if you have multiple weeks of your summer camp, we recommend each each week be its own package is a is a good example of that. So you might have four or five events in that particular package. If you have a lot of camp sessions or or, you know, really any number, I would say, but especially those of you that have a lot of, concurrent camps running at the same time, consider removing sold out events from your website. Again, this this is a performance consideration if you want to help speed up web form performance, and help make sure that your patrons are able to register for active sessions quickly, then we'd recommend going ahead and disabling any sold out events from your website. And, one one reason we recommend the package set up as well for camps is you can partially refund events purchased as part of a package. So, if if a patron has purchased a week long camp and, they need to cancel one or two days of those camp camps, you can do that within the package itself. If you're selling it as just a single event, right, that's really just one price, it's gonna be a little bit trickier to go in there and manage that refund process. So we would we'd recommend using a package in that case. Alright. So let's dive into event packages a little bit. So here's a scenario for you to consider if you're building out, camps in Altru, and I will show you a couple of examples of what this will look like in Altru once you are done building this out. So in this scenario, you have your camps broken out into three age groups. First and second grades, you have the barracudas. Third and fourth grades, you have the sharks. Fifth and sixth grades, you have the ospreys. And you have four week long camps, where weeks one and three are ocean themed, and weeks two and four are Everglade themed. And each group has a maximum capacity of 20 campers. So you'll notice we we broke it out into age groups because our recommendation for building programs and events, in this manner is that, each age group should have its own scheduled program. The reason this is our recommendation is if you need to reschedule to a different week or a different date, it's going to be a lot easier to do that in Altru, if each age group is within its own program. And you can also track the summer camp theme names at the package level. So I'm gonna show you a couple of screenshots of this, and then I will show you, in Altru as well so you can see it, in the system. So here are the steps for building out these events with themes. So, first step, you're going to build the scheduled program, and you're gonna, create a scheduled program that requires registration for each age group. So what does required registration mean? That means you have, information that you need to collect from your patrons when they register. This is very common with camps. Right? You may need to know some contact information, some emergency contact information for the campers, maybe things like a t shirt size if if they're getting a t shirt or any other goodies. You might have a waiver of some kind or a photography waiver that you'd like them to accept when registering. So that's going to requiring registration, first of all, is gonna allow you to collect information for each camper and then also allow you to collect that additional registration information as well. And we'll, go a little bit deeper into that, in a couple of slides here. So once you've created the scheduled program, you are going to add events with the names in that program. So thinking back to our scenario that we had, that means we're going to have events for the barracudas, first and second graders, the sharks, third and fourth graders, ospreys, fifth and sixth graders, and then weeks one and three are ocean themed, and weeks two and four are Everglades themed. So I am going to open up Altru here briefly. Bear with me just a second. Alright. Hopefully, we're back. And if this is tiny on your screen, everyone, hover into the bottom right hand corner of your screen. There should be a little box where you can, expand this view and make it a little bit bigger. So in this example here, we've created, a scheduled program for summer camp grades, five and six here. There's a capacity of 20. Right? We have, room for 20 campers, and this event does require registration. So if I go to edit the program here, I can see some of those, settings that I have entered. So one thing, we would also recommend when you're creating these scheduled programs in Altru, if you're not using categories right now, make sure that you're using categories. We definitely recommend you have one for camps or summer camps or whatever you wanna call it at your organization. This is really gonna come in handy later when you need to do some reporting, or some querying on these events. It's a lot easier to, group everything together by category. So, if you don't already have this set up in Altru, definitely recommend doing that. So in my event list here, you can see I have set up, the the event package for, the week one for grades five and six. So that's our Osprey's. Right? So I have a the package level event here on the top, and underneath, I can see the individual dates that are included within this package. So, I've created a week one here. Let me go ahead and create week two so you can see what that will look like. So I am already within the scheduled program. So I can go ahead and add an event here when I'm in the event list. And we can say that this is week two, which is Everglades themed. Right? So the recurrence here, since we're creating a package for week two, we can go ahead and say, that this is happening every day. And week two of our camp is June 8 through June 12. We're going to go ahead and create a package with these events. We need to enter a time for these events. Actually, let's say we're gonna do this weekly on Monday, Tuesday, Wednesday, Thursday, Friday. Okay. So you can see since I've selected these dates here, would I go ahead and schedule these events? I do have five events that are gonna be scheduled within this package. If you look down here in the bottom right hand corner, you can see how many events that you're scheduling within the camp. So, again, if locations are, important for you, you wanna make sure that you're not scheduling, somewhere that is already booked. Make sure to set your location here. This camp is gonna be in our interactive learning lab. We have a capacity of 20 campers. If you do have multiple locations, you can go ahead and manage that here on this tab. Resources, this is something that your organization may be using. You may want to track, staffing resources like camp leaders or volunteers, anybody that you have helping you out with your camps here. And, package details, this is where I would like to go ahead and put the Everglades theme. Here. So if you want parents to be able to register for individual events within the package, so register for a single day, for example, make sure that you check this box here that says allow patrons to register for individual events sold. If, your organization doesn't do that and you only sell camps, you know, for a whole week or or however long it is, you don't need to check this box here. Package pricing. So I already have, some pricing that I have added to this particular scheduled event. If you don't have any pricing loaded in, you can load a price list if you would like, if you have one built out in Altru. You can also add your, particular price types here. So we have a price type for camper, for $350. Alright. And we are getting an error here that I haven't seen before. So sorry about that, everyone. Alright. We'll move on across that. So, once you've clicked save, you know, it's going to look a lot like this. So you're still gonna have that, overarching pack package name show up here and the individual events listed out, within the package itself. Alright. We're gonna get back to our slides here. Alright. And we're back. Alright. So, again, just a couple of reminders on the scheduled program, configuration. If you need to add a new, scheduled program in Altru, here we have the steps on how to do that. Going to add a scheduled program. Again, choose a category for reporting purposes. I I can't emphasize this enough. This will really help you out later when you're building out reports and queries. Set your location for your camp, set your capacity, enter your price list, or enter the pricing table if you have one. And, make sure to choose requires registration so you can collect those packages. One thing that, I didn't cover in that example. So, some of you may have, specific camps that you only offer to members. I don't see that a lot, but I do see a few organizations that offer that. You can see here in this screenshot here, you do have the ability to, restrict this to, a particular membership program or level. So if that is something that you you all do at your organization, for example, we do have some customers that have, like, a a free membership program, and they have specific camps that they offer to that membership program. So you can build out those restrictions when you are, building out a scheduled program. And, again, here's just another, refresh of the steps on how to build out an event with themes. So when adding to the event, the name should be the age group and the theme. Again, this is going to help you out with reporting, with keeping your web forms clean and and easy to understand. So, you know, in our example, we have barracudas, grades one through two, ocean week one. And then week two would be Everglades themed, and so on and so forth. For the date recurrence, make sure to create weekly and then, check the dates of the week that you're offering the camp. So, again, here's a screenshot of what this will look like, when it's all done. There is a link here to a knowledge base article. If you all navigate to the docs tab of this webinar, this link should be included there. And, again, when you access the, the webinar recording, you should receive the slides as well. Alright. I wanna talk about registration information, but I'm gonna pause just really briefly and see if we have any questions, that we haven't been able to get to. I see a question from Nancy. Can you allow members to register before the general public, multiple registration days? Yes, Nancy. We're gonna, cover that in just a little bit. You can allow members to register before the general public, for your summer camps and other scheduled programs, so I will cover that in just a few slides here. Thank you for the question. Evan's got a few questions answered for you all. And, again, please keep your questions coming if we don't get to them during the session. We will make sure to answer them afterwards. I see a question from Joe. Hey, Joe. For packages, is there a way to set up pricing? So regardless of how many days they choose, it costs the same. An exam example, a parent opts out of, one to five of the days. Let me follow-up on that one, Joe, and get the the correct steps to do that in Altru. I I will follow-up on that one after the session for you. Alright. We are gonna keep going. Alright. So let's talk a little bit about registration information. We touched on this briefly. But registration information, this is how you're gonna collect additional information about your campers. So for example, I think I used earlier the t shirt size, any kind of waivers or, policies that you need them to accept there. So, I'm gonna show you an example of this in the, database because I think it's easier to see on than this slide. But one thing I wanna call out is, you know, don't be redundant on these questions. You are probably already asking for some information. For example, the name of your camper. You know, go through your registration questions. Make sure you're not asking the same thing twice. Right? And then be mindful of how many questions you're asking. Patrons, you know, they don't want to spend a long, long time filling out this form. They wanna register their campers, and they they wanna move on with their day. So, be really intentional with your questions. Make sure that you are collecting information that you actually need, and that you will, make use of after the camp. So let me, get back in the database. And sorry, y'all. I know this is kind of a not super seamless process to switch between the two, so bear with me just a moment. Alright. So we are back in our summer camps for grades five through six. So registration information, this is where you can add or edit the registration camp, questions, excuse me, that will be on your web forms when patrons sign up for your camp. So, I have already added a few questions here, but I will show you, how to, add a couple more and how to add sections here. So you can see here the registration information is organized in sections. So right now, we have two sections. We have additional information, and we have medical information here. You know, looking at this, kinda going back to my own advice about not being redundant, you know, I don't know if we need grade level here because we know this these campers are grades, five and six. So something you might think about when you're building out these questions. Again, just take a look and make sure you're not repeating anything if you don't need to. But so I've already added, additional information, some medical information. I want to add another section with some, authorizations and some waivers that parents may need to accept. So in order to add a new question, I'm gonna click add here. And you have the option of adding either a question or a notice and disclaimer. So I click I'm gonna click on, notice and disclaimer. So this registration section, we're gonna call authorization and waivers. And I already have some registration notices built into the system here. Right? So I have, for example, a photo release. We've got some, COVID policies if your organization still has those in place. These are already built out in my system, so I can add one of these to my camps. So, one thing to know about registration information, if you haven't already built this out in Altru, or you're not using this, this is managed by, code tables in Altru. So you can see the yellow. I could type in here and add something if I would like to. I have access to code tables. You know, I always recommend add things here within reason. Right? Be really thoughtful about your code tables in Altru. This is something that can, start to get a little messy if you have a lot of people in there adding things to it. So if you don't have access to the code tables in Altru, check with your your Altru admin. They can either help you add what you need to the particular code tables, or they can get you the access that you need, if if you need to be able to get in there and do it yourself. So I've added a parent authorization here, which the type is, a notice or disclaimer. Since this is a notice or disclaimer, you can see, you know, I don't have the option to make it, required because it is it's just gonna be required. If I wanted to add an additional question, for example, maybe to the additional information section, Let's say I wanted to ask, you know, birthday. I could choose whether to make this required or not. So you do have the ability to select that when you're adding a question to your registration information. Alright. Alright. Talking about price types a little bit. So when you're setting up your camps, again, this is something that, you may have a lot of price types already set up in Altru. You may need to, before camp season since since we have a little time right now to get in there and take a look at it. This might be an area you go in and spend a little time cleaning up if if you have a lot of price types that are either redundant or you're not really using them, you know, consider going there and cleaning this up now before you're building out your camps for the spring. Price types are are really important in Ultra because this can help you measure attendance for your camp. So, you know, if you have different prices for different age ranges in your camps, you can use price types to track that. And this is really important across all programs in Altru, so going all the way to your daily admission. Right? So I would definitely recommend spending a little time cleaning this up before camp season. Prices for a program will automatically copy to that program's events. So when you are going in there and building out that that initial schedule program, that brand new program like we recommended, you know, you set the prices that will carry into each event within the program so you don't have to go in there and continue to add to it. That being said, if there is a particular event within the program that needs its own pricing for some reason, you can go in there and customize it by that particular event, once once you've built it out. So one thing we get, quite a few questions about for camps in particular is add ons. So you may need add ons. You may need, early drop off, late pickup, lunches, snacks. There's there's lots of different, things you might be adding to your your camps. Right? This is another area where, again, we recommend take a take a step back and see, do you really need to build out certain add ons? Do you really need to track them within Altru? And the answer may be yes, and that's that's definitely okay. So taking a look at our little flowchart here, you know, consider, do you need to track the add on? If yes, does it cost extra? If it doesn't cost extra, it's just kinda something you need to track one way or the other. Consider using a registration question for that instead of an add on. Right? That's something you can go in and and add a section for and build that out, as part of the registration process. Now if it's something that does cost extra, our recommendation is that you create a specific price time, excuse me, price type with the combined pricing for the the camp and the add on. So, let me show you an example of what this will look like. So here's another scenario. We have a camp and we have early drop off and we have late pickup add ons for our camps. So early drop off is an extra $10 and late pickup is an extra $15 for the week. So we recommend that you you build these out in your price types to make this easier for patrons to register. So here's what your your price list might end up looking like in this case. You have camper, which is just your camp fees, no add ons, camper plus early drop off, so that is including the the early drop off fee, camper plus late pickup, which is including the late pickup fee, or you might have both. You might have camper plus early drop off plus late pickup. So when your patrons are registering for camp, they can go ahead and and select the option that they want, and they can, pay for all of it up front. This also allows them to apply any appropriate discounts if they're available to them, to that registration, so it's a little bit easier on them as well. So, you know, that's an example of we have multiple add ons like early drop off, late pickup, and meal options. Right? When you're when you're thinking through those add ons, you know, here's just some considerations. Avoid complex pricing structures. So, you know, you saw in the example that I just showed, that was four different price types. If we have too many add ons and we're using price types to manage that, you're gonna end up with a lot of price types. Right? And that's gonna start to become a little confusing for your patrons who are registering. So in some cases, you might consider just raising the fees of your registration to cover extra costs. Or if you have a lot of add ons and and you do really need to charge separately for them, you don't wanna build out, you know, lots and lots of different price types for them, consider creating a separate schedule program to track those add ons, as as their own package. So here's an example of, what that might look like. So you might have a scheduled program in Altru for camp add ons. And in this example, we have camp add ons, and this is early drop off for week one. So one of the benefits of doing your add ons this way is you can add these at a later date. Right? So if a a patron registers for camp, they get through the rush, they they clicked everything, they're so excited, and then they realize later that they need to go and add, early drop off, you can do that after the fact. You can you can sell this as its own, scheduled program. So, again, if you have a really complicated structure with lots of add ons, you need to be able to add them at different points, without moving a bunch of different registrations around, the scheduled program is is another option as well. Alright. Let's talk about discounts. So discounts for scheduled programs and for camps can be automatically applied to members when they're in good standing and if they have set up their Altru web form credentials. So this means they have gone in your web forms and they have, registered for an account for your web forms. So if you want to offer a member discount for your camps and, maybe a presale and you're using, your web forms and you're using member registration, we definitely recommend that you send out an email to any members that have it registered for web forms before the camps go on sale. And there is a link in the docs tab to the the knowledge base article on how to build this query so that you can send out a member to these folks. Excuse excuse me, an email to these members, and let them know, hey. Camp registration is coming up. You get a discount as a member. You know, please take a moment, go in and register ahead of time. That will make the process the day of go a lot smoother. You know? And as a former, membership manager myself, what I would recommend is this is a process you have in place, weekly or monthly anyway. Right? Looking at members that haven't registered for your web forms, sending out a communication to them, say, hey. Take a moment, register for our web forms, and make sure that you're taking advantage of all of your discounts and benefits. But if you don't have a process in place for that right now, definitely send an email like that out ahead of your camps, and hopefully, that will help reduce some, phone calls that they have for you. You might also build another query of, members who, are their memberships are expiring before the camps go on sale. You know, encourage them to go ahead and renew so that when camps register or camps go live, they can register with no problems. They don't have to go back in and renew their membership first and register. They can just, get in there and purchase those camps. I see a question in the chat about how do you find out who has signed up for web forms. Again, there should be a link in the docs tab here. If not, there is a a knowledge base article about building a query, for members who have not yet registered for your web forms. So you can you can do the query either way, either members who have registered or members who have not registered, and then you can use that query to go ahead and and communicate with them and send out that email. So member presales, we did have a question about this earlier. So you can enable member presales for online sales for your camps. This is a huge benefit for a lot of you for your members. You know, they your camps sell out fast, and you want your members to be able to get in there and get first dibs on the camps. So in order to enable a member presale, in your scheduled program, you will need to go to the on sale, section and enable, the or configure the settings for online sales. So what you'll have to do is select the date that the camps are going on sale to the general public, and then you can, from that point, say that you have a member presale and, when that member presale is. So you can set this up as a specific date. Right? So if if everything's going on sale at a specific date, then that member presale is on a different specific date. Altru also does have some rules that allow you to set it for a certain amount of time before the event. So, for example, if your camps are going on sale, four weeks before the event, maybe your member presale is five weeks before the event. Right? So that gives them a little bit of time to get in there ahead of the general public and register for camps. So, again, another another great perk to share with your members when you're sending out that communication to make sure that they have, registered for your web forms, You know, let them know they also, get early access to camp sales and encourage them to, put that date on their calendar and and be ready for that day. Alright. Let's talk wait list. So I know, a lot of you have very, very busy camps. They fill up right away, and you need to take a wait list. So, this is something there's not an automatic wait list functionality in Altru, but we do have some recommendations here. So, some organizations just use something, just a really simple form, you know, Google form or something like that for your wait list. But what we like to recommend is, setting up a scheduled program for your wait list in Altru. So the benefit of doing this, you know, you can, set up that scheduled program. You can just set it up for one day of your camp. Right? And include that link once once your camps have sold out, and then you'll get a date stamp of when patrons have, registered for that waitlist. So what you can do is go back into Altru, build a query of folks who registered for that particular waitlist schedule program, and you will have the, the date stamp of when they signed up, for that wait list. So when you need to go back in and contact some folks to get them out of the camps, you'll be able to go in order, first come, first served there. So I did want to pause for just a moment and talk about one of our partners, SwipeTrak. They do have some new functionality that, is available for camps and other popular events. They have a new weight room functionality, that you can use, for Altru. So, we do have some customers where camps are are really, really busy, and they come online and they swamp your web forms right. So you can set up a waiting room if you're using Extra Link by SwipeTrak, and your patrons will be put in that waiting room. And, you know, they'll kinda be in a queue until it's their turn to register. So similar to, you know, some other ticketing purchasing experiences you may have had, we do have this, or our partner does have this available through their product extra link. So here's just an example of what that waiting room would look like. You know, just let the patrons know that you're in the queue, when the event will start, and then they'll be let in when it's their turn. They do also include some performance reports so you can see how, the weight room went. So just a couple of screenshots of those reports here. And if you all have any questions about that or any of our other partners, and I I know we have someone on the call with us as well. Any partners that can help, with any enhancements you'd like to add to your web forms or sometimes some member login options. We do have several partners that, help in that area. So please reach out to your CSM. We'd be happy to offer some recommendations there as well. Alright. Let's talk a little bit about revenue and attendance reporting, everybody's favorite topic. Right? So you've put your camps on sale, you've collected your registrations, and you need to see, how much money you made. So there are several reports available in Altru, to help just depending on what information you need to track and where. First and foremost is the total revenue and payments report. So this report will show you, all sales for your organization. So camp sales along with any other events that, were on sales as long as, you know, ticketing, membership, donations, all revenue and payments. Right? And this will show the revenue at the program level, but not at the package level. So you can use this report to see how much you sold for summer camps, grades five through six because that's program level, but it won't necessarily break down the revenue by package. Right? So we will need to use a couple of other reports to take a look at that. The program revenue, report here. This is, typically what we recommend for tracking revenue for a particular camp. The nice thing about the program revenue report is you can break it down by a category, for example. So you can, build out a query that includes programs or program events and run the report based on that particular query, so you can track their revenue there. So you can track gross revenue, all the discounts that are applied, any refunds, and then, of course, your your net revenue revenue for camps. So, very important, revenue reporting there as well. And then, going more over towards attendance reporting, not so much revenue reporting, we do have the preregistered pro program roster, that is used to, keep track of your attendees. So this report can be used when you have an event that requires registration. So in the example that we used, your event does require registration. Right? So you would be able to use this report. Some organizations like to print this out and check off campers as they, arrive. You can do that, and you can go back into Altru and mark those campers as attended, back in the system if you would like. Or you can use mobile check-in, in Altru to track attendance if you want to avoid printing anything out. I'll show you a screenshot here, and then let me show you where to get to mobile check check-in in Altru. This is not a feature that, a lot of customers are using that we found. So this does allow you to mark campers as attended on the day of the event. So it's really important to remember that mobile check-in will only work for that day's events. If you need to go back and mark campers attended from a previous day, you can just go into the event itself and mark them as attended. That way, you won't be able to do it on mobile check-in. So let me show you really quick. Get back into Altru. So back in Altru, up here on the gray navigation bar, you will see, your name, of course, search, all this good stuff. These four little dots here, or four little squares, I should say, click on that. Oops. And you'll be taken to this landing page. So those of you that have been using Altru for a long time, remember this is how you used to log in to Altru normally. We do still have the mobile check-in option here. So you can access this on a mobile device if you have a tablet that folks are using to check campers in, or a mobile phone. You can click this mobile check-in. Again, I don't have any events set up for today, but if you have an event for that particular day, you can go ahead and mark folks as, attended right there. So this is really nice for a camp staff that, you know, you don't want them, carrying around a big printed roster all day. They can just go ahead and and check, campers in and and be done with it. So this is a nice feature to use as well. Alright. So I do want to talk a little bit about the resources in, the docs tab, and then we will have a couple of moments to go over some questions that we may have missed so far. So, again, all these should be in the docs tab here. I want to call out a couple of resources in particular. So if there's some that you get in there and and click on right now before this webinar ends, definitely check out. There are a few questions about I need to send an email asking members to register for our site. There is an article in there. There the first resource listed here, how to build a program for a camp season, is a really nice step by step guide for building out a scheduled program, building out the packages within it. So definitely check out that, knowledge base as well. We didn't talk about this too much, but, for camps in particular, you know, you may have secondary members on a membership who are registering campers. Right? But maybe they're not the primary member on the membership. So you may want to send out an email to them as well to make sure that they are registered for the web forms. Maybe maybe only the primary members registered, and they need to register so they can go in there and sign up, for camps as well. There's a way to query that as well to, query secondary members asking them to register for the web forms. Couple more resources here. Another one I want to call your attention to, in Blackbaud University. On the docs tab, there's a link that says ticks and trips in Blackbaud Altru. There are a few, PDF resource guides for camps in there. So beyond just the training videos and classes that are available in Blackbaud University, there are some guides that you can, download and save as well. So I'd recommend going in there and grabbing those and going through those step by step lists as well. Alright. With that, thank you. We we made it, everyone. I know that was a lot. So I do want to save a couple of moments here at the end and go through some questions. So, bear with me. We have a lot of questions here. I'm just scanning through. And, Evan, if you see any that we missed, let me know. And if we don't get to your question, we will definitely go through this and follow-up with you via email after this session, so no worries there. One big question seems to be how to best do payment plans from Joe. Thank you. So I'm assuming that means you want to, offer a pay later option for camps, paying installments. Yeah. Let me let's follow-up on that, everybody. There are some resources to do that. It does get tricky, when you're talking about scheduled programs and packages, for any kind of split payments. So let me get the best resource for that, and we'll send that out to the group. But thank you for calling that one to my attention. Alright. Thank you, everyone. I am trying to scan through the chat. It's a little tricky to find the questions in the chat. So, I know we are at time. So let me grab these questions from the chat, and we will follow-up after the webinar. I know a lot of you were answering questions in the chat, and everyone was able to grab some of them as well. So thank you so much for that. But, again, if we missed you, I will promise to, reach out to you separately after the session. So, thank you all so much, and, I am gonna go ahead and, you should see a survey tab on your Goldcast, hopefully. I can't see it on my side, so hopefully you all can see it. If you do see it, please go ahead and take a couple of moments to take that survey. Thank you all so much for your time today and your attention and all of your great questions. We really appreciate it. Wishing you a successful camp launch, and, we will be back in touch. Thanks, everyone.