Name: Blackbaud Altru® for Group Sales: Streamlining the Guest Experience
Uploaded: 2025-10-22T19:30:11.462Z
Duration: 45 min 36 s
Description: Blackbaud Altru® for Group Sales: Streamlining the Guest Experience

Transcript for "Blackbaud Altru® for Group Sales: Streamlining the Guest Experience": Hello and welcome everybody. We're gonna get started in just a moment. I'm just gonna give a few more people some chances to join us. Feel free to say hello in the chat if you have the capability. If not, let me know. Hello, Anissa. Hello, Nicholas. From Wave Hill. Here we go. Nick and Ray, hi, everybody. Oh, so glad to see we have such a great crew already here. Hello? Worcester, Mass representing. There you go. I'm gonna get rolling. So thank you for joining us today on this session. We're gonna cover group sales and it's gonna be fantastic. We have a lot to cover though, so we're gonna just roll right into it. Really quickly though, I just wanna say hi. My name is Evan. I live in Maine. I am a lover of the outdoors and a consumer of all things pie related. We can talk about pies if you don't wanna talk about group sales. I work here at Blackbaud, been here for a while, and I like talking to people about how to use Altru. So this is what I'm here to do today. Quick housekeeping. This webinar is broadcast through your speakers. So if you can't hear me, turn them up. I don't wanna yell. If you're having an issue, refreshing your browser fixes most of it. Okay? You can put your questions in the chat and just write in there. I do have my friend Jessica. She's also here today from Blackbaud. So she'll be capping even keeping an eye on the chat and keeping an eye on the q and a, making sure I'm also not wasting time and talking too long about the wrong thing. So thank you, Jessica, for being here. We're gonna talk about group sales today. As a nonprofit, your connection to the community is vital. Group sales is a great way to bring large amounts of visitors to your doors, create a lasting memory of what you offer. From field trips to special parties, group reservations can be a great source of revenue and a lovely way to engage with your community. So here's a quick overview of what we're gonna cover today. First, I'm gonna talk about configuring group reservations. Now a lot of you are gonna be like, I don't wanna talk about this. I've already got mine configured. But in going over this, you may find out that there are some things that you haven't set up correctly or you might learn about something that you wanna go back and look at again and change it. So we're gonna talk about getting your group sales set up as if it were starting day one with Altru. We're gonna talk about creating a group reservation. Then we're gonna talk about how to customize your itineraries, which is really the part of a good reservation, and we're gonna talk about checking in a group reservation, and then we're gonna talk about checking them out. One of the big things I'm gonna talk about today, like, is data. And a lot of people are like, oh, I don't need all that stuff. But let me just say that we're gonna talk about putting in data everywhere that you can. And the reason you really should think about doing this is it helps you with the next one. Maybe not as much as with this one, but with the next one you're planning. More importantly, it's gonna help you with the next person who has to plan one because it might not always be you who is doing the group sales at your organization. So we wanna help the future you, the person in another position by having all this data that we put in our group sales so they can go back and look at it and go, last time we had a field trip, this is what we needed and this is what worked well and this is what we did. Okay. Group sales and facility rentals are really the same operational space at Altru. So when we refer to group sales, we can also really be called these facility rentals. Okay? We would, of course, need to take into account the differences between the processes. And it's also helpful for those that are still gaining familiarity with Altru. The ticket section is where we're actually assembling the configuration elements. Okay? This is where we're gonna be today. The sales section is where we go to set up the actual reservations. Okay? Hi, Jay. Hey, Jessica. Thanks for joining in the chat. Alright. Setup. We're at the very beginning. Okay? So when you go into Altru, you can go to the tickets area and then under there's an area called initial setup. And that's where I want you to look for group sales setup. When you click on that, this magic checklist appears. And it's actually set up in the order of the things we recommend you do. So price types, group sales, price lists, all that stuff. You really wanna make sure you're in there. If you've already set up a lot of these, when you go in there and open it up, you will see that there's a bunch of them listed underneath each one of those things. That's good. You might wanna check on all those, make sure that you don't have too many redundancies in there. Make sure that they work the way you want them to work. Okay? So we'll start with the configuring group sales. Right? The components are essential to setting up a good reservation. So we're gonna briefly cover all of these starting with price types. They are the most important components of your group sales. It is the unit to measure attendance and so you will be using it to identify the demographics of your visitors. When it comes to group sales, we can access the list of existing price types through the tickets area and the initial setup group for group sales or ticket sales. But you should know that one needs access to code tables to get to that particular area. Please note that these price types are a collective listing. They're for both group sales and also for individual ticket sales. So when you add a price type, it's very easy. Just click on add and then we recommend you review all your price types, especially your inactive price types so you're not duplicating a previously added price type. Also note that when it comes to price types, they're not directly connected to cost. We add costs later on when we set up the programs that use the price types. The cost associated with the price type for each program is what your patron sees on their ticket price when they're purchasing, and price types and cost are interchangeable. That means the same price type can have different costs for different programs or even different program events if needed. And different price types can also have the same cost. You'd, like a student and a senior could actually have the same cost for administration for something else. And as the same program can be available for both individual sales and group sales, we recommend having specific group sales related price types so it becomes easier to recognize how much of your attendance is coming through group sales for that program. Remember, good data in means good data out. We wanna make your reporting go nice and smooth. So do not set up your price types in a vacuum. Consult with other departments. For example, development may also be interested in knowing the grade levels of school groups attending as that data may be important for grant purposes. So any price type that you set up should be a balance between reporting needs and operational practicality. Okay. The group sales methods. The sales methods are the different ways the patrons can buy tickets from the organization. Right? So the group sales method area is where we organize fees, payment methods, price types, receipt options. Okay. Fees like services or convenient fees. There's payment methods, which is like a payment that you accept including other. The price types is actually where you prohibit price types that are not available for group reservations. And that's actually really important to make sure that certain things are just are not in there because you don't want them to apply. The system also marks all price types active by default. So you have to go in there and change that. And then, of course, the itemized receipt options is where you activate the type of receipt options for the reservations. You can also print email and have no receipts as the options. Locations. They are a critical component of setting up a group sales reservation because they identify where the activity is occurring. Too often, people just put in, like, museum as the location. That's too vague. There you are required to put in a location for a scheduled program event, and you're gonna be tying these to program events a lot. It's important to understand that any location that you set up for group sales, it's also the same location that is used for other modules such as fundraising events or individual programs. So be doubly sure, again, you're not duplicating locations in the database. When it comes to locations, it's important to keep in mind the capacity. It's usually best to set the capacity for standing room only or fire marshal code. In other words, whatever you can possibly max it out to be. This reduces potential capacity alerts. If you plan to use the room for larger groups for, say, facility rental, without any furniture that may be typically in the room. Also, you should note that you can adjust the capacity down as you assign the location in Altru. And you can also override the capacity. Because these are the same database elements that they use in other modules, you get conflict alerts, which is actually important too. This makes you unable to schedule a location for more than one activity at the same time. This way, if two people are online doing two different things, we don't double book. You can override that alert and double book if it's appropriate. But you should also note that each of these locations is a separate database element. So if you put in something like I said earlier, entire museum, it doesn't automatically block off all the museum rooms that you've created. So if it's impossible, assign multiple locations for different activities. Let's talk about your resources. The next important element for configuring your group sales and your facility rentals is the resources function. There are two types, supply and equipment and staffing resources. We can manage resources from the group sales or from the tickets page directly using resources under configuration. The only two fields that are required are the name and the category. The category field is very useful and helps you organize those resources. As you saw earlier, we can use this to filter in our list displays, making it so much easier to review our resources. Like I said earlier, you might not be the only one that has to do this again. So putting in all the resources that you use helps the next person plan. The category field is really useful. Right? So note that you can assign a resource to only one category. While it's not required, that description field can help use be useful in describing the function of the resource and it prevents potential duplicate resources being set up in the system. Again, we give you all these fields really just to make things easier for not just this time, but for the next time, making it very clear what you were thinking and what you were doing as you're setting these things up. In the resource detail area, so if you click on the name of the resource, you can actually drill down deeper and connect that resource to a tax and therefore have that tax automatically applied to the charge of the resource. And that means that you can do a lot more with this and, again, details matter. Right? You should also know that there's you cannot associate a discount to the pricing of a resource. Now say that again. Currently, you cannot associate discounts to the pricing of a resource. So if you have discounts, you'll have to set up a separate resources to, replicate the discounted level of pricing. I know I've been talking pretty fast. We've already gone through a lot of slides. I just wanna remind everybody that's here, thank you for being here, that you will receive a recording of this. So if you are a little lost or you feel like you've fallen behind and it's my fault, I'm talking too fast, don't worry. You'll get a recording in this later with everything in it, including me. Okay. With the staffing resource, staffing resources is almost just as important as equipment resources. Right? It's we have a listing for this and let's let's look into that. In this listing, you can see the name of the item, the quantity of the resource, the capacity, pricing. And unlike supplies and equipment, we can't make staffing resources inactive, and they they don't have categories really. The only required field is name. Right? As mentioned earlier though, there's no category to associate with this resource. And the description field is not required, but it's really useful in describing the function of these staffs that you're bringing on. This can help prevent potential duplicate resources. The quantity available helps you identify the number of people that you can actually utilize for this. This will stop someone from trying to do something maybe in a different location by using the same resource. So if you only have two tour guides available at any given time and I'm scheduling something and I can put in here two tour guides, then somebody else trying to do that same staffing resource will get a thing saying that that's not available. Okay? There's also a capacity per resource, which is an important field to think about. This helps you assign appropriate numbers of resources depending on the group. Maybe you prefer to have a nice ratio of a one docent per 15 people. So you have a group of 28 people. Quick math, Altru says you should probably have two doses. The pricing structure is similar to that of supplies and equipment. So there's three options. Right? You have two that have charges and one that have without. With no charge, there's no charge. If you select flat rate per resource, then the total charge for the resource is based on the quantity assigned. That's it. This is the more common mechanism. If you select the hourly rate per resource, then it automatically sets the price based on the duration of the reservation and itinerary. How are we doing so far? Looking good. More people have joined since I said hello in the beginning, so I'm saying hello again. Okay. Group types. Group types is actually a very useful way to categorize your groups participating in these reservations. Similar to price types, we can set up group types through either the group sales setup or the code tables. When it comes to group sales, you can access the list of group types through the tickets area and the initial setup for group sales too. This is another important thing. Make sure you don't have too many in here. You clean these up. You can, you know, make sure that they all are meeting your needs. But the more you put in here, the more you have to work with. One of the main reasons for using group types for reservations is to help organize your reporting and your queries. K. This is evident when we look at the group sales revenue report, which you can see right up in the top there, has a thing right there where you can look at it and pull out what's going on. Now your group type is one of the choices. Right? And also your facility types, things like that. You can also look at the group sales revenue and look at the sample query in which under under ITARs, you notice that group type is in there. So, again, the utilization of all these different data points helps your reporting later on because you have more information to pull from. There's also one more key feature of a group type to consider. Once you have set a group type for a reservation, you can't directly edit it again. So if you're at a simple reservation you just set up and you try to edit the group type for that reservation itinerary, you'll see that you cannot directly change it. So the only way to change it is to delete the itinerary and then recreate the itinerary. Alright. Last piece of setup right here is actually just as important. This is your order balance email template. It allows you to notify the group of their balance using the group sales order balance report. The report will help you print and mail it to the group or enables the option to email the report. And this is where you configure the email template. Enter the subject line you wanna use. The subject is used for all of the order balance emails that come from group sales. Enter the from address that you would like, as an email to have it sent from. In the name opening sections, you can add text to say thank you. You can add images, web links, and format how you want the text to look. The order balance details section in the middle cannot be changed. This is where the details of the order balance due report will appear. At the bottom, you have your email closing and once your edits are complete, just click save. Again, this is a really important step. You wanna make sure you have it set up. If you feel like you this is set up but you don't know anything about it, you can go back and pull it up right now and look at what you have been using, maybe make some changes. If you haven't done this in a long time, maybe you wanna go back and spruce it up, make some changes, make sure that you don't have any URLs that are no longer working, things like that and that. It's important that you keep track of this stuff. You don't want it to just sit around and become useless. Alright. Let's create some group reservations. Okay? We reviewed the configuration. Now we're gonna discuss how to create it. In Altru, we can reserve times for groups to attend and set up special itineraries and pricing for each group. The group sales is located within the sales function area in Altru. To add a reservation, you can click on group sales right there. This should bring you to the calendar area. You can either locate the date on the calendar and right click and select add or click add, which is also in the top right corner of the group sales calendar. Either way, it works just as fine. Once you hit that add button, this add reservation screen comes up. Here, you can select the patron who is associated with the sale. So you wanna search for an existing constituents or click add a new individual or add new organization if you're adding a new constituent to be associated with the reservation. So we're gonna add a new constituent and when we click add new organization, the name of the constituent and any other information will pop up. Once you save your constituent, their name automatically defaults as the patron and also the name of the reservation. You can change the reservation name as needed later. Notice that there is a contact field. And when you select an org as the patron on a reservation, you are required to select a contact. Any contact that's already on record will display in the drop down and if there aren't any, click, this button to add a new contract. It's a little, looks like a page next to the arrow. You then then add the new relationship screen appears. And when you're adding a new contact, you should always search for the contact first. Right? The contact could already be in the system as a patron, member, or donor and you don't wanna create duplicate records. So then select the relationship type and so in this example, the Sidewall Friends Middle and Upper School is the employer, Shelley Smith is the employee, and Shelley is a teacher. You can add any contact address, email, and phone number here and then click save. It's important that you have a specific person, not just a school as a contact. That's why we insist that you do this. This way, you know who you need to reach out to if you run into any issues. Okay. This is gonna bring us back to the add the reservation screen. K. We have the new information we entered. We can also select our group type here, add any special comments about the reservation. On the right, you can enter the date of your visit. Depending on the date of the visit, the drop down and quick itinerary will change to show what's available on that day. We can also enter the arrival departure times here as well as the number of visitors that are coming. Please note that you can change the number of visitors later before it's checked in or at the time of check-in. Once you've checked it in, however, you will not be able to change that. There's a list in the docs section of things you cannot change after you checked in. This is a big thing that people talk about a lot with support. I really recommend you check that out. I'm gonna go over it again later, but I'm gonna bring it up here. Okay. So we've now selected our general admission because that's what we're gonna do today. We've got our timed ticket program for 1PM via a quick itinerary, 30 students, three teachers, we're ready to rock and roll. On the due dates screen, you specify what exactly we require for a reservation. This is different for everybody. But for example, do you guys require a deposit? If so, when is that deposit to? You can also specify if you require a security deposit or a contract or final count of the group and when the order balance is due. This is just the initial setup. So these dates can be changed later if needed. Also, the pricing structure. This is where we define if we want the reservation pricing to be based on a per ticket basis or on a flat rate. With per ticket pricing, the cost of a group visit is calculated based on the number of tickets included in the order. The specific cost of each ticket is determined by the price lists associated with the programs. With flat rate pricing, you specify a certain cost for the number of visitors. For example, up to 20 visitors might cost one amount, but over 20 costs another. And that can be defined in your flat rate scale. For example, we're gonna look at a per ticket pricing and then we click save to create that reservation. Alright. Now we're on the reservation record. Lot of information to look at here. So in this record, we can see who the reservation is sold to, the contact on the reservation, the due dates, the pricing, and even more. On the left, you can edit reservation options. You can click change status to change the reservation from pending to finalized. And if you checked with the patron and this reservation is finalized, that's a great step. You can also copy the reservation over to another date. This allows you to quickly create a new reservation without going through the entire setup. If it's pretty much the same thing and they're just coming, again a year later, it's a perfect way to go. If you can change the visit date or change the reservation, this is a great place to do it as well. This is also the section where you can email the recipient the receipt, sorry, to the contact of the organization. You can also apply and manage any discounts. These discounts must be configured in the group sales setup. Please note that discounts cannot be applied when using flat rate pricing as Altra assumes the flat rate is the discounted rate. As discussed earlier, you can change your due date settings. In the due date section, you can also click edit and change any information as needed. So your group reservation status. Your group reservation status is based and updated on what you enter on your reservation's due dates tab. And you can manually change your group reservation status as well. But you have the options of pending, tentative, confirmed, finalized, and completed. It'll automatically change it to completed when you check it in, but it's important to recognize that all these different steps mean something different. Confirmed is when the contract has been returned. It's not the same as tentative, which is when we've just sent the contract. Right? And the finalized is when the group provides that final account. The idea of finalized is this is no changing. You are gonna bring 27 people. That's our number. And hopefully, it happens on the day that you are expecting them. I wanna talk about customizing your itineraries next because this is where a lot of stuff can go on as well. So let's say we haven't created a reservation. Right? It's all made, but we didn't select anything from our quick itinerary drop down. The reservation would look like this. Many times, groups want to attend multiple events in their visit. Customizing the itinerary all through allows us to build the group's schedule of items, and we're also able to load tracks of commonly used itineraries. You recall from when we added the reservation that you could choose a quick itinerary if the group was only going to attend one event. That's gonna attend multiple events though. We need a particular section of events. We need to customize it. So let's customize this inventory. We click on the hyperlinked name of the itinerary and we open it. Notice that the balance is zero, itinerary is empty. Now we're gonna add specific events or items that we can load a track. The track is the itinerary templates defined for the setup. Let's schedule a particular event. So we click add in the top right corner of the itinerary, select the type of item we wanna add so we can choose either a daily admission, a schedule of event, or a custom item. A daily admission is tickets for any of your daily programs, which are available at any given date and time, whereas the scheduled events are scheduled for specific dates and times. So we'll add daily admission to part of the itinerary. We can add some resources here if necessary. This could be anything from a tour guide to food supplies. The resources were configured earlier in a group sales setup. So now you notice that you can add resources to your main itinerary as well at this point. The difference between the two is the length of time that you want them to occupy for a resource. Adding a resource to itinerary will restrict it for just the length of that item. And the resource, the main itinerary, books it to the duration of the visit. So we get this. We're putting it in. It's gonna go from one to two. Now we see our daily admission item is on our itinerary from one to two. The cost will be updated based on the pricing definitions that we set up. Maybe you're gonna do a program as well. So programs are important component. Right? Maybe you're gonna connect it to a program that delivers the pricing for the reservation on the per ticket. So there are two types. Right? There's daily admission and scheduled. So we're gonna talk about a scheduled one. Right? If we're adding a scheduled one, you need to ensure that the event has been scheduled for the date and time of the reservation. If it hasn't yet, you can use the schedule program option on the left and create one. Let's go ahead and add the event for this example and add some resources to the group. Select the resource you need by searching, selecting it, using a magnifying glass. If you add a lunch to the group, that's a great idea. So to do that, that would be a custom item. So we're gonna click add and then we're gonna go to custom item and you give your custom item a name and specify the time it should last. And you can specify a location where the item takes place like lunch room. And on that custom item, you can select a resource like food. On the resources tab, just search for and select the resource and enter the quantity, then click save. Now you have a nice customized itinerary with each item scheduled And you can see the total updated to reflect the cost of the tickets to each program or event as well as the resources on the items. From the itinerary window, you can also edit the itinerary to adjust the number of types of visitors as well as the group type. Alright. We've set it up. We've created the group reservation, but they're finally here. And it's time to talk about doing our group check-in. And we'll also talk about doing our group checkout. Checking in a group is a very important milestone. It confirms that the group has visited. I gotta say this, it's very important that you guys are going through this step. Because when you do, Altru converts the transactions for the particular reservation from deferred revenue to earned income. The checkout process is also important step as that's when Altru releases any refundable security deposits if your organization has collected them. I'm gonna say this one more time. Once you have completely checked in a group, there are items that cannot be changed. In the doc section, which is up next to the chat where you all said hello to me earlier, click on that doc section and then look for an article called what information can't I change on a group sales reservation after check-in. That will go over what can and cannot be changed. It's important to know that you have the opportunity to change all that right up until you've checked them in. But once you've checked them in, some of those are frozen. We're gonna go over how to make last minute checks and make sure you don't have issues, But this is a big issue that support hears about from group sales and I want you to be aware of it so that you don't run into it. From the sales landing page, let's look at the group check-in process. It occurs first in the operational process. So note that you can only check-in groups on either the date of their visit or after the date of their visit. You cannot check-in a group before the date of their visit. So you're led to a page that lists out all the groups eligible for check-in. This display has a filter along the top that allows you to select a date range from which to pull the various reservations. Click on apply to get the list displayed for dates of your choice. If you click on the blue text, that is the name of the reservation, then you can access that reservation page. This is a useful link, allowing you to drill down and edit any details before you check the group in, which is like I was saying before, this is a last minute opportunity to make sure that all the details are correct before you check it in. Did 27 children actually arrive with the group? Did they actually all need lunch? Has anything changed? This is where you change it before you check them in. Next to the name of the reservation, there's also a drop down icon icon. You click on the icon to expand the details of the reservation. You'll see a display that identifies the key elements of the reservation. This way, you can review it before you check it in. Also, you can see the order status. The view report connects you to itinerary reports of the reservation. As all looks well, then you can finally click on the check-in group link. Once you click on that link, you will get a pop up window one more time to allow some last minute changes to the group. We're gonna talk about this pop up real quick. There's the update visitors tab, which allows you to update the visitors and the price type. If you're gonna do that, just click update quantities. The window will update to show all of your price types and that's how you change that. Once you have updated one of the counts of the price types to the size of the group visiting, you'll see additional features can become available. They give you the option to update the order balance based on the number of visitors. And when you're done making changes, you can click on the check-in button. There's also the additional types tab in that window that popped up. In this area, you can add any additional price types to the reservation if the group visiting has changed. You can use this if you need to add a price type that was not originally added. So you just select price type that you wanna add, select the quantity, and please note that it should be connected to the program or event. Okay. If you have a box checked that says pay remaining balance when I click check-in, then the add a payment form will appear with the ability to email a receipt. If you don't have the box checked or you hit the cancel button on the add a payment form, the system will return you to the order record. This means that you can charge them later for this. Okay. From the order record, we can see the balance order details. This balance is based on the change in composition of the group as we checked it in. So to add a payment, just click on the add payment link. You can also add a payment from the order record or the reservation record. I'm gonna show you the reservation record really quick. So this is the reservation record and it's another path to checking in the group as well. Notice that we're on the reservation in the left, there is the check-in group. So you can do that and it will take you through the same windows that we just saw from the previous one. Now the checkout. You now that you've checked them in, we gotta get them out. You use the group checkout feature whenever you apply a security deposit. From the sales landing page, click on the group checkout link. You will see a display similar to that of the group check-in list. You selected filters to target the group you wanna check out and click on apply. Again, this is important if there's a security deposit. Once you've checked them out, the drop down icon next to the name of the reservation, you can see the details of any security deposits displayed, then you can click on refund security deposit to return the payment. Once you've completed this, you're led to the refund page that displays the details of the deposit refund. That is the entire cycle of a group reservation. Thanks for listening while I talked about that. This is a list of all the resources that I put in the docs section. They are great resources. I hope you get up there and utilize them. Again, if you don't know where that is, in the upper right next to chat, please click on that docs section where you can see all these resources in there. There's a lot of really useful stuff in there to help make sure you do this as best as possible. Speaking of useful resources, I'd like to take a quick minute and talk to you guys about something that we've been doing that's new here called advisory plus. If you've heard about it, it's a fantastic thing that a lot of us are talking about and that's why you've heard. Advisory plus is a subscription that you can add to your Altru and it's something that helps you really get the most out of it. You get one to one consulting designed to help you achieve specific goals. So if you really wanna up your group sale game, this is a great way to do it. You pro you would get tailored guidance with your data. They get in your system and they focus on your goals. Regular meetings, questions about pretty much anything Altru you can think of with real experts on Altru. It's a great way to get a lot more out of your current subscription. If you are looking into that or you ever consider just getting more out of Altru and you wanna know more, just go up in the chat and say, I wanna know more about advisory plus and I will go back and look at that later and make sure somebody reaches out to you and talks to you about it. It is a fantastic service. I have a lot of customers utilize it and they really like it a lot. There is other ways though that you guys can engage with us and help your peers. I I wanna talk to you guys about being a blackboard champion. We also have a reference program in spotlight. Maybe your group sales have been a real treat for you lately and you wanna talk about how they've helped you meet a certain goal. We would love to hear about that. You could reach out to us and celebrate your success. Tell us what's going on. We might share your success in a b b con or other type of conference that we go in. It's a great way to get your name out there, and it's a great way to celebrate what your organization is doing. You have other resources besides just this webinar too, of course. Blackbaud University covers group sales. Customer support has got lots of information for you. The knowledge base is where well, a lot of those docs I pulled came from for you. And, of course, the Blackbaud community, my favorite, where you guys talk to each other, talk about how things have been working for you. So please make sure you know how to do those. And if you haven't gotten in there to the Blackbaud community specifically, this is a great opportunity to go in there and talk shop with other awesome people like yourself. You might get a survey after this. So I really appreciate any surveys that you guys fill out about this stuff. It really helps. That's all I had to share today. And if you guys have any questions, this is a great time to ask them. Brent just asked, are online group sales active yet? Currently, there is no way to do an online group sale the way that it is designed to, work similarly to a regular, like, program that you have on there. There are some people that do some kind of work around sometimes. If you talk to your customer success manager, they may be able to talk to you a little bit more about it, but there isn't an online group sale like web thing that we do right now currently. Thank you for asking, Brett. The credit card refund. What's the window on the refunding? That's gonna depend on your banking and your own internal setup on that. I would not wait too long on that. That's I'm just gonna leave it at that. Ray, that's a good question. I don't know why it has a red x in front of it. That would be something I would reach out to support for. And I just put in the chat a link to how to get a hold of support if you guys don't know what it is. It doesn't need to be deleted, Tessa. And there's actually a good reason to keep it in there. Oh, Jessica just answered your question about the backlog merchant services. So you might not wanna delete it because as I said earlier, you may be able to copy it. So you can cancel it and then maybe copy it to a new one if they decide to rebook and it's just all the same information. Ray, I don't have any idea if group sales online payments, I don't know if that's on the timetable or or when it's gonna come out at all. I wish I could say tomorrow, but, they don't tell me that stuff because I talk to the public too much. You're very welcome. You guys have been great. Thank you so much for all the questions you guys have asked. I really hope that this has been helpful to you guys. Again, you'll receive a copy of this. Oh, can categories be disabled if they hold categories the organization no longer uses? Yes. They can be made inactive. You're very welcome, Anessa. I hope you guys all had a great time today. You learned a lot. Make sure you get in that docs section. Make sure you grab those, docs. They're useful resources. You'll receive a copy of this emailed to you. Anyway, thanks for calling. Bye.