Name: Product Update Briefing: Blackbaud Agents for Good™: Development Agent (US Only)
Uploaded: 2025-11-18T22:31:21.489Z
Duration: 54 min 24 s
Description: Product Update Briefing: Blackbaud Agents for Good™: Development Agent (US Only)

Transcript for "Product Update Briefing: Blackbaud Agents for Good™: Development Agent (US Only)": Okay. I believe that we are live. I'm going to share the PowerPoint, I think. Alrighty, great. Hi, everyone. Nice to see you all, or at least feel that you are there, can't quite see. So let's see. I am dialing it in. Hi. I'm Allison. We are all here at last for the Agents for Good development agent product update briefing, and I've got a quick video to share to kick things off. All right. Well, hopefully that got us a little bit hyped up. And away we go. So next slide. Quick webinar housekeeping. We are broadcasting through your computer speakers, hopefully. Hopefully, everyone can hear me. If you need captions, you can hover over the stage and click the closed caption button on the bottom of screen. That will turn your captions on and off in case they are blocking your view and you don't need them. If you encounter any audio or technical issues such as slides freezing, usually a quick refresh of your presenter will be the best way to get it working again. And worst case scenario, you can leave and log in again like I've had to do already today. Please click on the q and a on the top right next to where on the screenshot you can see the teeny little purple underlined word. There's chat, but that doesn't work. So click on Q and A on the top right to submit any questions that you may have. When you submit your questions, please be as specific as you can. We will likely get a lot of similar sounding questions at about the same time. So this way we'll be better able to address questions or not assume that we've already answered a question because it sounds to us kind of similar to another question. There's a great team in the background. They're all going to try our best to stay on top of all of your wonderful questions throughout the webinar. But of course, if we don't get to them all, we will absolutely follow-up. That's one of our favorite parts is compiling all the questions and answers and ensuring that we share back with all of our friends here. Next to Q and A, you'll see a little word for docs. If you click on that, there will be several links and resources that you may wanna access during the presentation or save for future reference. And we will also have a poll and a survey. So those will pop up on the screen or appear in the engagement panel to the right hand of your screen. We can adjust any of the settings with the cogwheel at the bottom of the event space if you need bigger, smaller, etcetera. And is we will try to introduce ourselves, but if you would like to check, you can see the toggles across the top to see who's who the speakers are today. So here's our agenda. It's pretty simple because this is a brand new product, so we do not have a whole bunch of past, present, future, although there is a fair amount for something so new. But we are gonna give a little bit of a grounding on Intelligence for Good in general, our Agents for Good. We're going to show you what this is so that then you have context for the road map that we'll talk about. Obviously, if you haven't seen or used the product, it's hard to know what you would like to see happen next. We'll cover a little bit more of the kind of current state than you might see in another product update briefing, And then we will definitely talk about our early adopter program and the road map for what we're planning further down the road, share some valuable resources, so not just the things in the docs panel, but some exciting opportunities, events, certifications, free resources for you, our customers, to help you get informed on AI in general, and also hopefully answer questions you or other stakeholders in your organization will very likely have with this new and exciting topic. I'm hearing some noise in the background. I don't know if that's just me. Hopefully so. At any rate, I'm Allison Vandeep. I'm vice president of product marketing and intelligence at Blackbaud located right down the street from headquarters. And each of our speakers will introduce themselves as they come on stage. I've been with Blackbaud for twenty four years. I have to say this is possibly the most exciting thing I've seen in all my time here. So very excited to share this with you today. So as promised, let's kick things off talking a little bit about Blackbaud's strategy to leverage the potential of AI innovations in a way that our community, the social impact community will get the maximum impact while also taking on minimum risk. And that is what our intelligence for good strategy is all about. Our plan is to combine powerful, convenient, and responsible AI with exclusive sector specific data that we have been building in terms of our knowledge for how you'll have used solutions, the feedback we've gotten with all the solutions that you've used and all product update groupings that you've gone to other than this one, and, of course, the data that we leverage for our data intelligence services. All those things combined are how our AI tools are powerful and more sector specific, hopefully useful than any other tools available in market. We also intend for our tools to be convenient, embedded directly within the software that you already use. Our AI solutions are going to be complete when we deliver them. So with these being, you can use them at the push of the button. You don't have to tailor or build them yourselves. And, of course, all encourage the availability of AI driven partner solutions in our Blackbaud marketplace. We want to ensure that we're providing education and training to ensure you have the skills that you need to successfully adopt these tools and use AI in general. I talked about the power and the deep sector expertise. And then lastly, responsibility. No. We want our teams to be responsible, responsibly used, responsibly made, prioritizing approach to AI grounded in fairness, inclusivity, reliability, and trust. So altogether, Intelligence for Good is intending to move your mission forward through the combination of our robust data, leading edge AI tools like you'll see today, and the expertise that understands not just your challenges, but the sensitivity of your data, the privacy, and how it feels to fuel the relationships with your supporters. So even with all I've just said, many of you are probably concerned about whether you can trust AI both as technology and as an investment. We're gonna talk a lot about that today, but it's also important to note that AI isn't new to Blackbaud or really even to any of you who are our current customers. In fact, you could say together, all of us, on this call. We're we've all been working in on AI, using AI, experiencing AI to make our solutions and our outcomes more powerful since before AI was even a buzzword like it is today. This timeline is a visual representation of the ongoing use of artificial intelligence within our products. Blackbaud has used machine learning to help nonprofits better understand your donors for decades, and AI is just a natural progression of those capabilities. Above the line on our chart here, it shows how AI has shown up in products via capabilities, like feedback with initial benchmarking and guided fundraising all the way up through today when we're gonna talk about Blackbaud agents for goods. And then below the line is all the ways that we've driven those capabilities, things that are kinda under the hood that make it all possible. In 2001, we launched our first data intelligence capabilities, as I mentioned. And ever since, we've been helping you find public donation history to add to your supporter records, identifying the prospects to target for your annual and major giving campaigns. In 2023, we started to install generative artificial intelligence within our products to help peer to peer participants more easily tell personal stories on their peer to peer pages, and as a result, secure more funding for their cause. So it's been with us throughout, and this is just the next incarnation, and hopefully that's helping you feel a little bit more grounded. So let's talk about that latest and greatest next incarnation, Blackbaud's Agents for Good. So Agents for Good, it's the next wave of AI innovation that Blackbaud is harnessing to support all of you. The Agents for Good are powerful, autonomous virtual team members designed to support you by working as an extension of your staff to achieve specific outcomes with your supervision. These agents are not just bots, they're not automatons, they're virtual teammates. You can think of them as AI powered colleagues who show up every day to help your organization move faster, smarter, and more intentionally. And they're importantly designed to augment your staff, not replace them. And that distinction really matters because in the social impact space, as you're gonna hear as we show you some of the details of how the agent works with your staff, human relationships are what drive the outcomes. But we know that resource constraints mean you don't always have every human you need to do every little bit of the work in between, and you don't want these relationships to get delayed or have them drop off. So the agents for good will be filling in gaps in your natural work with precision with careful capture of all the notes that you need to see to feel confident in what they're doing, and they'll take on the most repetitive, complex, time consuming tasks, leveraging Blackbaud's deep domain expertise to know what to do, but your own tuning, your organization's special sauce, if you will, to tell them how to do it. And this will help you free up your people to do the work only your humans can do, which is telling stories, building lasting relationships, and of course, driving mission impact through collecting the resources that you need. So let's talk a little bit more about those critically important donor relationships I mentioned upfront. Did you know that the average razor's edge NXT customer has more than 1,000 mid level donor prospects in that in their database? I hope that means almost all of you on this call today. And they could give between 1,000 and 9,999 each, and that's an important marker for many organizations. 10,000 and up is where you would assign to your major gift, officers' portfolios. Some of you have different thresholds, but just sort of as a benchmark here. On top of that, most don't know that they are that there are that many there. Right? You know, some of them are there. When you do, sometimes it's using data intelligence tools like prospect insights, but you don't always have the capacity on staff to cultivate them all to their full giving potential. And if those two first points surprised you, I'm sure the last point is not going to surprise you at all, which is it is super hard and costly to hire and retain qualified development staff. So that is what we set out to solve with the development agent, our first agent for good, and that is what I'm going to pass to my good friend, Paul, to tell you more about in specifics. Hi, Paul. Thanks for the introduction, Allison. Nice to meet you all. I'm Paul Goldstein. I'm head of AI growth here at Blackbaud, leading our agentic AI solutions that we deem agents for good, help you be able to do more, as you proceed forward. So what if we had a way to cultivate these valuable underserved mid tier donors by dramatically expanding your ability to engage with them and at scale? Now you do. That's what we're here to show you today. Blackbaud's first agent for good, the development agent, marks a major leap forward in fundraising automation, empowering you to raise more with greater efficiency and provision. The development agent targets donor prospects using only your own data. It builds engagement plans with messaging content in your brand voice via multiple channels. It sends communications to kickoff interactions, responds to messages with personalized follow ups, escalates to the humans in your organizations to make sure that they're getting the right support as they need it, and it provides insights so that you can improve, not just you, but all of your colleagues as well. Make sure that you're improving with this product. As you get started, the development agent, you get its you you set it up. You tell it, how do you talk in your brand voice? What are the things about its organization that you need to that it needs to know to make sure that it's communicating in the way that best serves and answers questions to your donors? And then it provides personalized relevant communication, something that 80% of our donors expect, but only 13% of nonprofits have the time and staff to deliver. And then finally, it learns both from the sources you feed it and the interactions it has with your supporters. And it does all of this from from from safely but within your own instance. Your data never leaves your database. It isn't pooled to enrich other agents' behavior. No one but you and your donors benefit from these insights. Intrigued? Want to see it in action? I wanna welcome Kelly Marion, our principal solutions engineer, to give you a in the a demonstration on how it actually works. Thanks, Paul. As Paul mentioned, my name is Kelly Marion, and I'm a solutions consultant here at Black Pod, which is just another way of saying that I help our prospects and customers understand how technology can drive better outcomes for their mission. I'm really excited to be here today to show all of you our first agent for good, the development agent. Allison and Paul did a fantastic job of telling you why we're here, and now I have the privilege of showing you a live demonstration of how the agent shows up in our ecosystem. So let's take a look. Alright. Here we go. So first of all, the development agent was designed to light up right inside Razor's Edge NXT. There's no separate log in our app. It sits right alongside your other portfolio management tools as you see here in my left hand navigation, just like the work center and prospect insights. In fact, if we toggle into the work center, we'll see that the the development agent is listed alongside our human fundraiser. So if I change our fundraiser list here, I'll see my development agent listed, and I can toggle into that development agent's portfolio. I can view upcoming or completed actions like I would any of my kind of human fundraisers. Performance management in dashboards, lists, and queries also stays the same, except you'll now see output from an additional teammate. So if I toggle into my actions dashboard, as you see here, I have the progress from my development agent sitting alongside any of my other fundraisers. So again, I can see how many actions the development agent has completed, and I can even even change this to upcoming actions that have not yet been sent. Let's log back in and look at the development agent's capabilities. So from our development agent management council, we're able to not only manage the onboarding process, but also review upcoming communications and see any communication conversations that have gone back and forth with the agent. I'm gonna start with our onboarding process and then go into more specifics on the communication. So the first part of onboarding, we kind of tackle like we would any human in an onboarding process. We're going to, give the agent a name. We're gonna determine what activities the agent can be responsible for. We're even gonna set some, specifications on brand voice. So I'll toggle into these so that we can see the, current state of choosing that agent name. We suggest something playful or clever that connects with your donors. When I when I go into our brand voice here, you'll see that I not only have the option to, choose how concise our agent is, but I also have the option to upload and continue to add to brand voice text. So this is content that helps the agent understand how to speak to your constituents. So I think about past appeals, content from your website, really those source materials that will help the agent understand exactly how you speak as an organization and be a really good ambassador for you. So this is all available those for the onboarding process as you're getting that agent ready to launch, but can also be changed over time and added to as you develop new appeals and new content for your mission. Going into our engagement types, you'll see, kind of every touch point within an engagement cycle. The agent can help with cultivation, with stewardship, engagement, solicitation, even informational outreach. So gathering that, key detail, you know, data points that help us stay more closely connected to our individuals. For a solicitation, if we turn that on, we're able to also link to a donation form to receive that revenue. If you are set on having the agent do one particular area of these to start with, just turn that on or toggle the others off. You have the flexibility to come in here and change this at any moment. Now I mentioned we onboard slowly, like we would with a human, and that also goes into account for the assignments for the agent. So we do start with manual assignments, typically, 10 to begin with, and I'll pull up a little chart here that everyone can view. And those 10 assignments are your trusted advisers, donors, staff, friends that will engage directly with the development agent before it's deployed to a larger base. Wait a week and then deploy an additional 10 more. Once you feel really comfortable with the agent and you've got, the ability to test that out, understand your comfort level, then we can kick off those automatic assignments. So you'll see here that starts in tier three where we begin to have the agent work more autonomously. Automatic assignments are constituents that Razor's Edge NXT identifies through prospect insights, predictive AI, surfacing up those best candidates to give a mid level gift in the next twelve months. These individuals who are not yet assigned to someone else on your team will be identified and then automatically assigned to the development agent for Outreach. So we see all of that here in our onboarding process. I'm not gonna move us to the next phase in a live demo. That could be a little risky for us, but know this is all happening behind the scenes with those assignments just manually taking place. Think of this process like onboarding any new staff. Managers assign more and more work once they feel confident in the output of that employee. So the same concept applies here to our agent. Now it's time to take a look at some of those communications. So while the agent is currently communicating via email, our road map, which Paul's gonna talk about in a little bit, does include the addition of text message capability, and additional channels are also being considered to ensure your organization can meet constituents where they are in their preferred communication lane. I have a whole list of, upcoming and then completed and canceled engagements that I'm gonna walk us through here, so that we can start to see those one to one outreaches that take place with the agent and how much this agent can be doing to manage all of those at one time. Starting with the upcoming communication, we'll see a long list here of scheduled outreach that the agent has, pulled through for us to potentially review. You certainly don't have to review, every communication. In fact, once it's, kind of communicating with a thousand donors, you're probably not going to have that opportunity. But here to start with, we can put eyes on those initial communications that are set to go out. So for mister O'Malley here, I see that first outreach that's scheduled for about a month from now. I can read this material here and then provide feedback in, in product here. So I can give my thumbs up, thumbs down. If I do give, any sort of feedback, I'm gonna wanna be really specific so that again, the agent is learning from what you would like to see done differently next time. I can also regenerate the message to produce, an additional, kind of outreach that is maybe more reflective of the response I gave in the thumbs up or thumbs down. Now, of course, this list is just representative of the upcoming or scheduled outreach. But, of course, once those are kicked off, our agent is gonna start communicating one on one with those individual. So I'm gonna go back up and look at our completed or canceled, content so that we can see some of that back and forth so you can start to understand the one to one conversations that are taking place. I'm actually gonna pop into Tim here. Tim has a great example that we can review, and this shows five different communications that have gone out. So starting with the earliest iteration, this is a welcome email to Tim. Perhaps he made a donation to our fake organization, Foggy Valley, and we're just welcoming him to our community. Notice that we have listed here that, this communication, it has gone out through Blackbaud AI. That's a really important part of our stance here in ensuring that, we are announcing this agent in our first communication with any of our constituents. Going back to the other conversations though, so, you know, the agent communicates with Tim, Tim sends a lovely response back to the agent that asks the question. Right? Can the agent provide a little bit of information about where his donation was allocated and and how that donation, best supported the organization? The agent does respond here and and answers Tim's question beautifully. And then Tim comes back with, another question that potentially gets a little bit tricky. Right? The agent, is not going to necessarily be responsible for responding to these types of communications. If you can see on my screen, Tim has asked for the Social Security number on file to be sent through, this email. The agent does respond and say, you know, that's not information that I can share. And those communications take us to the final piece of our demo here where we're able to escalate any of those conversation points that should really be directed to a human. So similar to elevating a potential sticky issue with, one of your employees, the agent's gonna escalate these as well. So if I go back into my management council here, we see an area for needs attention. I love that this is a live demonstration because I had a couple when we logged in, and now they've been cleared out by my team knowing that our team goes in and addresses all the needs attention. So, thank you whoever's in the background working on all of these questions. I'll point out here that this needs attention area lists any of those, questions that should be responded to for a human or additionally, if there is, an ask of one of your constituents to be put in touch directly with a human fundraiser. So any of those sticky situations do get uplifted to a needs attention area, and they can be then reassigned to somebody on your staff. Now the final piece that I wanna close this out with, is, again, going back into the way that this shows up in our ecosystem. These communications, as I mentioned, can all be viewed in our prescheduled area, But we're also gonna see these show up on a constituent record. So we see my constituent record here with past and upcoming engagements as well. So I can see the content that was included in the conversation with that agent. I'm also gonna see any of those upcoming conversations that are planned, and I can adjust if needed. So I know that if I'm walking in to a conversation with this person and the agent's gonna reach out, I might mention that to them, or I might decide to reassign. With that, I'm gonna turn this back over to Paul to talk a little bit about our road map and things that we're going to see released here in the next couple of months. Kelly, actually, there are so many great questions. We're gonna do a set of them with you guys both on stage, Great. and then we'll do roadmaps so I can curate some more questions. So let's see, where'd they go? When I came back on stage, I lost them. Here we go. All right, so in no particular order, will it be obvious to the donors that they're check. communicating with AI rather than a person or human? Yes. So as part of this, the first step in any communication from the development agent is to be able to introduce themselves to your donors. So they will just be able to tell your donors who they are. You may name them. You may give them an identity, and they will present the fact that they're an AI agent. And, generally, we've seen very positive response to this, but we wanna be very forthright with constituents around the fact that you're using an AI agent. Thank you. And then Kelly covered this a little bit, but just to reiterate, can you set up an approval step for the agent until you are comfortable with the agent? She talked a little bit about. So I'll go back to. that. And thanks for sitting through a demo. It's so it's always nerve racking to do one live as, you know, the engineers are changing things in the background as we speak. Absolutely. So the approval process is really meant to be as long, as you'd like. So we start with 10 constituents that you're assigning and working through. We suggest those folks that are closest to you. So I'm in the database. Paul's in there. We're constantly kind of, going back and forth with the agent. So any of your, close board members, donors, and friends, and then move on to another set of manual assignments. And once you feel comfortable with that, then the agent does start to go through those automatic assignments starting with 10, then moving on to 20. So it's a very slow approach, the agent learning and managing more responsibility as it goes on. Thanks, Kelly. And and and twined with that is can you edit the messages that the agent sends? Yes. So we actually have the the messages generated for a period of time before you can go before they send, especially early on. So you go through. You are able to take a look, make sure that they fit you with your brand voice, fit with how you would respond to those kind of questions, can give it feedback, and it's able to work those in. Great. And then we'll just do one more in this section. And it's kind of related to some of the comments you made, Kelly, and just kind of clarifying about early adopter programs. So you're kind of like, we're all in there and the engineers are changing things. So folks are asking, like, is this only for Razor's Edge? Is it, product agnostic? Will it be available with grant making? Will it be available with Altru? Lots of enthusiasm. So, probably just worth reiterating again before we get to the end that this is the early adopter program, so this is a very live, truly a live demo, truly a actual active instance where people are continuing to engineer it, and you'll have an opportunity to join that early adopter program, and it is based, for now, exclusively for razor's edge customers in The United States simply well, Paul can explain better why but about being able to train it, understand precisely what it's doing the way it ought to do things because we understand so well how razor's edge ought to operate. But then the vision, Paul, tell them about in terms of it being product agnostic. Yes. We are gonna be bringing this to both CRM customers and international customers next year. So we're starting off with razor's edge in US to make sure we're really hitting the mark with this product and then scaling it to the rest rest of the world as well as CRM customers to make sure that it's in a great place. And that's just the development agent. You're gonna learn more about agents for things like grant making, membership, etcetera, we look further into the road map. So let's go ahead and do that, shall we? I'm gonna share the slides again. We'll pop back up here. Thanks, Allison. Yeah. It's pretty amazing. We've gotten started only in the last few months in putting this together with our design partners and beta customers, and the progress is pretty incredible. We've seen really great success from some of our customers. As we turn to the road map of the development agent and future agents, it's a reminder this road map is breaking into horizons. The demo you saw includes the features that are being released to our early adopter program later this month. For the near term or coming soon time frame, we will share information about specific features we have a high degree of confidence about releasing in the next few months. And then as we learn, things change. We learn things from our customers, so we are gonna make adjustments. And then as well, we're gonna share with you a little bit more about the portfolio development of additional agents for good, that may be covering, and we'd love to be able to get your feedback on what we should prioritize next as we get the development agent out there. As such, I need to first disclose our traditional road map safe harbor statement to make sure you're aware that road maps are subject to change based on normal product development cycles, customer feedback, and in response to unforeseen events. As such, please make any purchasing decisions based on currently available functionality. And now to get started, Kelly just walked you through a large demo. So I won't spend too much time on the slides as it summarizes a lot of what you've already seen within the product, but I did wanna iterate that last bullet. Unlike other solutions you may have heard of entering the market this year, the development agent operates within a closed loop. Your data stays in razors n x at age NXT at all time, and it's never shared or pooled with data from other organizations. Also available before the end of our AAP period, we actually have two features that are being launched this week. We're actually ahead of schedule. Our engineering team has been hard at work. So brand voice and the ability to be able to onboard at your own pace quickly with into the product are are gonna be available this week for our customers that are coming in already signed up for AAP and potentially interested in AAP. We're gonna be adding the availability for you to be able to scale to as many donors and prospects as you wish to reach out to. That's coming very soon. And we're adding the capability for you to be able to outreach via SMS, to make sure that you're reaching your customers where they truly are in the way that is best effective at getting them. Next up, based on customer feedback we've already received from our beta customers, we'll be enhancing the development agent further with features like, one, the avatar experience. And this is spoken to two. As you present your brand, you may want to, if you so choose, be able to do nonconversational outreach to, donors, being able to send them messages about what's happening in your organization and updates on things that they may be interested in. Similarly, you could even have them speak to an avatar that represents your organization. May be able to learn more about how their donations are making an impact, be able to have questions answered. This is very, very exciting technology that's coming during EAP. You're gonna be able to also train agents on very custom defined sources. Like, what if you wanted to get them to communicate about events that are happening in your organization? Make sure that they're best, equipped to answer those questions, drive people towards volunteer tiering opportunities. All of that will be coming. And then similarly, as I mentioned a little bit earlier, Blackbaud CRM and international are coming soon. We're planning for this in the first half of next year. So stay tuned. It's coming very soon. And as we look ahead, our virtual team members will be assisting you in all parts of your department. Whether it's fundraising, grant making, corporate social responsibility, school admissions, retention, we feel there's a really strong opportunity to be able to help our organizations do more with these agents for good. We are currently researching, and we'd love your feedback on the areas you see the greatest need or potential, whether it's a data health agent, something that people were very, very excited about at BBcon Philadelphia and even BBcon Sydney, for shout out for our Australian, customers, or things like student retention agents and admission agents, which I know a lot of our schools that we work with are very excited about. We'd love to hear more, from you. And today, if you're interested in joining our early adopter program, we do still have some space. Our early adopter program for the development agent is a paid program with very discounted pricing to get you started. You'll be getting white glove support from Blackbaud, and your feedback is gonna be going directly into the product with very, very fast turnaround to make sure that we're designing this product not just for some customers, but for all of our customers. And EAP customers will have a dedicated customer success representative throughout the program to make sure that they're successful and get value from this product. I'll pass this along back to Allison to share some more additional resources. Actually, I'll keep you up here for just a minute, if you don't mind. I like I love doing this. We're live. So you covered a little bit of some of the more frequently asked questions in the EAP slide there, but two points or two questions that I think could be useful to ask at this point. One, how many hours of training would be available? You talked a little bit about white glove, but the beauty of this being an EAP is as many as you need. Right? You're gonna talk a little bit about how we're leveraging the EAP and supporting customers to be successful? Yes. So you will have support directly, from us and the customer success manager who's gonna be assigned to you, dedicated to you, to make sure that not only are we building product in product to make it really easy for you to onboard, they will be making sure that it's customized to your use cases, and we'll be making sure that you are successful in getting this going and seeing success from the campaign that you plan to run. And as you need, we'll also be having webinars, education sessions. As we launch features, we don't expect you to know exactly how everything works. We're gonna be making sure that you're part of that loop, and part of the design loop as well. Some of the features we talked about earlier about launching, our design partners that have been helping us since the summer have been part of that design process and have given us feedback. This will be the same way. You'll be coming back, and we'll be making sure that you're part of that design process. And then part of the early adopter program is not just to help you build the best product. It also helps us know how to train future customers, etcetera. So if you aren't ready to be part of the early adopter program, we don't know how many hours of training yet, but it'll be the number that it takes people to be successful that we learn about in the early adopter program. So we fully intend for this to be equipped as it rolls out general availability with all the support people need, and that would be part of the service, you know, package. Another cool question that I think goes nicely at this point is asking about kinda comparing this to other maybe similar or sound similar solutions on the market, specifically wanting to know how big of a portfolio will the agent manage. Do you have to pay more for more records or for more folks in the portfolio? So you will not have to pay more for more records. The great thing about this is, what you pay to be part of EAP or pay for this product gives you unlimited constituents. You can reach out to as many constituents as you want. That also includes the ability to be able to reach out to different segments differently, which is coming during EAP. So you don't have to have everybody focused on the same things. You can have people focus on one area, another area for different constituents. It's all for you. We're making this very inclusive. And as you mentioned, Allison, there's a question around what differentiates it for us. There's anything that differentiate it, one, this is fully embedded in our ENXT, so the platform that you're using in in the future in CRM. So you're not having to do manual exports and imports out. You'll this this agent is learning on forty four years of proprietary data, Blackboard Institute data, to be able to better help them make decisions. As we know, AI is only as good as the data that it's on, so this will be very, very helpful. And we're moving forward fast with you making this integrated. As you think about the different agents that we've mentioned earlier on slides, you know, these agents can work together to make your life better. So, you know, we're not building one agents. We're building a a bunch of agents to help you do more as you so choose. So, you know, as you think bigger about holes in your organization or areas where you wish you could do more or get more done, we're not just solving one problem. We're solving as many as you can. And you covered one of the differentiation questions, and then there was one more I think is worth talking about here, and that is where does the data live? Where does it go? And I think that's a big differentiator for this solution. It all lives, in our ENXT. We are not sharing your data externally. It's not going anywhere else. It's all safely within our ENXT. We're also not getting data from outside our ENXT. We're not taking data that may exist elsewhere and putting you at risk of what's right or what's not right. Everything is based on the records that you have. We know that safety and privacy is super important, and we're building with that in mind. Yeah. I mean, I think that is so important. There are a million AI tools in the world, agents and otherwise. And a, knowing that it's safe, knowing that that you can trust what you've got there, you can trust it as well as you have been trusting it all along to do your job. The agent won't be going anywhere else. They won't be sharing your data with other organizations or with other entities. Our models are proprietary and self contained, so I think that puts a lot of people's minds at ease. And then the last thing to put people's minds at ease, or at least to know that we care very much about it and are watchful, discover the environmental question. I'm gonna stop sharing because that picture looks nothing like me anymore, so I might as well move that slide. We can go back to the slides in a minute. So can you talk to us a little bit about our commitment to the environment and how we are being watchful and mindful and what our plans are there? So we are being very, very thoughtful as we choose not just vendors to partner with, but as we make any feature solutions. So we have a GenAI Council at Blackbaud, that is led by privacy, data quality. All we have folks from all over the organization, not just me, making decisions what I think is best, being really, really thoughtful as we choose vendors that are making the right impact on the world, being in consideration as well, not just what's gonna build the best technology. So we're being very thoughtful, and this is a a panel that I sit on every month. So I come over, and I share all of the updates that we're having, and they can overrule at any time. If for any reason there is a concern for decisions we make, we're very thoughtful as we make decisions. And also very transparent, so we're committed to our green label to some of the certifications that we've gotten, and we'll talk some of it about some of those resources you can access in the trust center. That's one of my resources here. So I will take the screen back now. And thank you, Paul. You can go read the q and a and find some that you wanna throw at me maybe just to make it fair. And hopefully, we all have some more time to cover up on the rest. But let me make sure I followed my commitment to deliver on all these free resources and goodies that we have here at the end of our deck. So I mentioned the trust center. So this is your one stop shop for a bunch of different resources for all things related to Blackbaud security and and a bit beyond. So it's just it's more than security, but how you can trust us as a partner in general. And you can continue to request if you don't find the types of documentation that you need there, then we will continue to make it more robust. But you will presently find audit reports, including SOC and PCI documentation, security white papers, our credentials. You can access this with just your Blackbaud ID. You don't need any other credentials, and it is designed to make it easier to answer the types of questions that you need beyond what do products do and how much they cost. So hopefully that will help you some with the data questions as well as other issues that you are concerned about that you need to feel like you can trust. Next up, we are launching a free sector specific AI certification with the AI Coalition for Social Impact. This is one of the ways that we're committed to being transparent about ethics and effectiveness of AI. So with the certification, you'll gain practical skills, earn continuing education credits, join a community of change makers that are leading the way in responsible AI supported by all these terrific partners here. The first course module will be arriving in just a couple of months, so sign up for the wait list with the QR code, or you can visit blackbaud.com/ai and learn some more about it. And you will be able to be certified as someone who is an expert in AI for social impact right alongside us. If you're looking for something a little more, informal perhaps and sooner, as in tomorrow, we are hosting an ask me anything on responsible AI with some of our Blackbaud experts. Hopefully, you are familiar with Carrie Cobb, our chief data and AI officer, or the wonderful Cameron Stoll, our chief privacy officer. They are going to get together tomorrow and be available in the AI Explorers group in the Blackbaud community that you can access at community.blackbaud.com. Hopefully, all of you are already members there for the various products that you use. This is a new community available under the same hood as the others. And tomorrow at 4PM eastern, you can ask them anything, including anything we didn't get into deep enough here today, but other thoughts that are brewing, questions that you have around ethical use, responsible use, benchmarks, and other concepts related to AI in general. So that is the end of the prepared sort of presentation. I'm going to launch a poll and a survey in just a moment. But before I do, let me see if there are any other questions that we need to answer. I don't know if anyone else is helping sort through this. Pop over here and take a look. Multitasking. Feel free if anybody wants to jump on stage or let me know. Yes. I can share the AI slide again. That's an easy one. Let's go back real quick. There you go with the QR code. Can we speak to the difference between AI enablement and autonomous AI? Agent for Good is an autonomous AI. Correct? If so, are you doing anything in the AI enablement space? So, actually, this relates to a question I saw earlier around prospect insights. And if you've gone to the Razor's Edge pub or product update briefing or intend to go, I've gotten scrambled if it was today or tomorrow or Thursday, but you'll learn some more there in particular for Razor's Edge, but also another product of debriefings similarly. And Paul encouraged me to have this slide where we talked about kind of the stages. So there's chat for Blackbaud AI chat or chat for Blackbaud AI is being released across all different solutions at different timing, but some of that is available in Razer's Edge NXT now or rapidly. I've got folks on the back end here that are gonna help me make sure I get the timing exactly right. But, that's one level, right, where you are getting your product enhanced and you are able to use it better, be, quicker at tasks, look things up faster, maybe don't have to go to knowledge base, but ask right inside the solution how to do a particular thing. That's happening across the portfolio. Then there are assistance, which are kind of shortcuts or AI powered things that happen. So when somebody asks the question about prospect insights, for example, you would use an assistant in a future version of Razor's Edge, which they've got that on the road map to talk about delivery timeline. But, for example, you would say, I want to do the things that the agent development agent will do for me, but I'm gonna do them myself. So maybe you'll leverage a couple of assistants. You'll leverage prospect insights because we've been talking about all the things that it does, it does using razor's edge data, it's absolutely possible for humans to do these things. You leverage Prospect Insights, you find your correct pool of donors, you leverage some of your cultivation assistance that'll be coming soon or other tools that are already available, etcetera. Then separately are these autonomous agents that they have a goal. They were hired, if you will, or onboarded to do a particular thing from end to end. So you start them up. You say, here's your objective. I'm going to train you, and then you're gonna be on your merry way, and you're going to do that continuously. Humans can intervene, but it's not a, you know, stop every third step and require a human to restart it and set up another aspect of of the program. So hopefully that helps lay it out to a degree. If somebody can give a better explanation than me, absolutely feel free. Good. Wow. I nailed it. Awesome. If this is paid, this is somebody asked if this was paid or part of Raiser's Edge. So this will be an additional cost. The EAP is a lower cost than the full version. If you'd like to learn more, we have the information available where I'll launch that poll, actually. Let's do that now. Anybody that wants more specifics on exactly how to what what's happening in the AP, how much it costs, etcetera, we've got a poll for you. And I think you just have to click one button, and then somebody will reach out and let you know. I can tell you, or Paul might wanna tell you, it's less than half of anything else on the market today. How's. that? And, also, for joining EAP, we're we're definitely giving you a lot closer service right away, and we're giving you price protection early on if you so choose, to make sure that you're being rewarded for coming in and helping us build this early. However, if you choose to join during GA, we'll still take care of you really, really well. We promise. But you will get some extra benefits if you join earlier. Okay. Thank you. So I don't wanna not give people enough time for the poll, but I think somebody's dropping a way to do it after the poll closes. I do wanna put up the survey Unless I've missed any questions, and I'm sure I have. There's been a lot of fantastic questions, many, many. So we will follow-up. We will share the full set of q and a and the companion guide. The slides, I believe, you will also have access to via your CSM, but I'll put that in FAQ too on how to get to the slides if you need those. Alright. I'm gonna jump to the survey. So many buttons. I wish I had an agent for good to help me, an agent for Goldcast. I hope that's live. Okay. With that, I wanna thank my wonderful cohosts here. Kelly, nice job with the demo. Kicking those engineers out for five minutes so you could show us what's going on in there. Paul, thank you so much for all the great information you shared and the exciting road map. And thanks to my friends backstage who have helped us sort through all the awesome comments and questions and will absolutely be enlisted to help us document answers to all the ones we haven't gotten to or need to expand on. With that, I hope that was enough time to give people for the survey. What do you guys think? Two questions. Alright. We're going to leave it at that, and appreciate everyone for joining us today. Feels like we need a nice video for the end as well. It's rather lackluster, isn't it? Soundtrack or something. Paula, I'll leave that to you. I know you can create some cool music for us. Appreciate everyone's time. Bye.