Name: Product Update Briefing - Blackbaud Luminate Online® & Blackbaud TeamRaiser®, including Good Move™
Uploaded: 2026-05-06T17:16:16.236Z
Duration: 59 min 48 s
Description: Product Update Briefing - Blackbaud Luminate Online® & Blackbaud TeamRaiser®, including Good Move™

Transcript for "Product Update Briefing - Blackbaud Luminate Online® & Blackbaud TeamRaiser®, including Good Move™": Hello, everyone. Welcome to the spring twenty twenty six product update briefing for Luminate online and TeamRazor. Thanks so much for joining us. Now before we get started, just a couple quick housekeeping items. As always, If you run into any tech issues during the webinar, try refreshing the browser. That usually does the trick. You'll also see a q and a button in the top right corner of your screen. You can feel free to submit questions at any time and our team is online standing by and ready to answer those questions as we go. Right neck right next to that, you'll find some downloadable resources, including a companion document that you'll want to download that summarizes everything we're going into today. This will be perfect for following along as we go and sharing with your team after the session today. And don't worry. Everyone will receive a follow-up email with the webinar recording just in case you want to revisit anything in the future. Now as always, we are also obligated to remind you of our safe harbor statement. We're excited to share what's coming, but as always, some of what you'll see today is in development and is not available at this very moment, and it can change in the future. So just a heads up, any purchasing decisions that you're making should be based on features that are available today. Now let's introduce the team. My name is Seth Braddock. I lead product for Luminate online and Team Raiser. I'm joined today by my product colleagues, Sean Porteous and Manjeet Shekawat, and our excellent product marketing manager, Jason Deroche. You'll hear from all of us during today's session. Now, Luminate Online, we're the trusted partner of the most successful nonprofit organizations across North America. We power online giving, marketing, and peer to peer fundraising at scale. And with Luminate online and TeamRaiser, we enable organizations to build deeper, more meaningful relationships at every stage of the supporter journey. Our commitment to you is unwavering. We will continue to invest boldly and intentionally in this platform, continuing to strengthen its capabilities, expanding its impact, and empowering you to create more engaging connections that fuel fundraising success and advance your mission with confidence. As we shared a few months ago, our key areas of investment remain focused and clear. We remain focused on participant and donor facing innovation. Everything we've released so far this year and everything we continue to prioritize is centered on elevating the public facing experiences that you depend on. These enhancements are purpose built to deepen engagement, remove friction, and drive meaningful revenue growth to your organization. This is the story we'll continue to carry forward in today's session. It'll frame the strategy behind our investments that set the foundation for everything you're gonna see in the rest of this presentation. Now with that, let's dive in. And to kick off our first section, I'll hand you over to Sean Ortias. Thank you, Seth. And, again, just want to reiterate, thank you everyone for taking your time out today and spending it with us. We we do very much appreciate it. So to bring the strategy to life, let's talk to the road map story now through the clear horizons of what's available now, what's coming next, and, of course, what we're looking ahead to. The outlook obviously being designed to give you clarity, confidence, and context on where we're investing and, of course, why. Our available now features and capabilities allow us to connect those near term values with our long term vision, showing not just what we're delivering, but how each step builds towards that stronger, more modern experience for you. So let's start with what you can take advantage of today. Linking back to our key areas of investment, the solutions available today that you can take advantage of are gonna be a recap on donor cover and complete cover, Amazon Pay, and Nucleus RC Messaging and TeamRazor. We're gonna talk a little bit about generative AI and our content and tone enhancer through the WYSIWYGs across Luminate, and we're gonna talk about our cloud migration with link manager. And sharing a quick reminder and recap of our free cover solutions in donor cover and complete cover to help provide you the opportunity to save on processing fees. With donor cover that's well known, of course, you reduce your processing fees, generating more funds going into the incredible missions that you all support. You receive 100% of the donations. The donor cover feature is available, of course, with all of our digital wallets and payment methods, and that that flat dollar cover fee is at your local Amex BBIP rate. And it is configurable on a payer form basis, meaning that you can have some form set with dollar cover and some form set with complete cover. So with that, let's talk complete cover and recap. Complete cover being Blackbaud's enhanced fee cover solution to help organizations completely eliminate all processing payment processing fees for donations and event forms that it's configured for. With focus on driving greater fundraising revenue going back into your organization and back into serving those incredible missions. With Complete Cover, you receive 100% of the donation. And the important part here is regardless of whether the donor chooses to opt in to cover their processing fee support. This means that you completely eliminate per transaction processing fees for the forms that complete cover is enabled for, meaning that you can create predictable, maximized savings available both in both checkout solutions of the model and the embedded checkout experience. And for those customers that use specifically just TeamRazor, this is not your Blackbaud TeamRazor usage application contract fees. The fee cover solution applies to support donor donation payment processing fees with BBIP. And a key takeaway from today that I would implore you to leave the session from is enabling fee cover solutions on a payer form basis is a five simple step activation. Evaluate your upcoming events, determine which would be best suited for donor cover or complete cover, and that will allow you to maximize your fundraising by reducing payment processing fee costs. Have a plan, and with that plan, activate either both d cover solutions of donor cover and complete cover on the specific event forms, team leader forms, donation forms that you want to apply and based on the demographic and the, approach that you wish to take knowing your audience and your supporter base. If you have any concerns or ways on how to switch on the fee cover solutions of donor cover or complete cover on a payer form basis, then our Blackbaud professional services teams are here offering free enablement assistance. So don't hesitate to reach out to your teams to take advantage of this offering. Reach out to support or reach out to your customer success manager, and even feel free to reach out to our group here as product managers, and we will happily help you get set up. And here are the numbers, of course, of why you should wanna take advantage of enabling a fee cover solution. Organizations using Blackbaud fee cover solutions saved 17,500,000 plus in fees last year in 2025. With all of that saving come back into our incredible customers and the incredible changes and change for good and missions that you serve every day. So for LO customers as well, we activated the fee cover solutions at the end of last year, around the October. And since that time, we've already have or already had our LO community save 431 plus thousand in platform cost fees and those fee savings. And that is an incredible amount of money going back to your organization to do change for good. UNC Foundation recently enabled free cover solutions on their Luminate forms, and their feedback, of course, says it all. Their team found that it was easy to turn on, easy to test, and extremely important that donors responded positively, and there was no friction added to their checkout experience. This is a great example of how fee cover can quickly help more of each donation support your mission. And lastly, staying on the theme of optimizing a donation experience here, when we recap free cover solutions, we continue to extend our digital wallet options with Amazon Pay, providing another digital wallet payment method that is used by millions of Amazon customers that is familiar to them and that they know and trust. Amazon Pay is available in an early adoption rollout today. And if you wish to be part of that adoption rollout, please reach out to your customer success manager or raise a support ticket requesting enablement. Or, again, feel free to reach out to any of our product managers here, and we will happily get you set up. We expect to go general availability with Amazon Pay in around q three this year, and Amazon Pay is the same setup as Google Pay with our I mean, you have your digital wallet experience enabled and your error checkouts. It will automatically then present Amazon Pay for your donation forms and your checkout experience. Let me, now hand over to my colleague, Manjit, who will take you through all of our AI and peer to peer features and the capabilities that are also available now for you to take advantage of. So, Manjit, over to you. Thank you, Sean. Next I would like to talk about is how we are bringing Trinity Directly into Lumenote online and team leader starting from content creation. A lot of work teams do everyday, like emails, donation pages, thank you messages. It's creative, but it's also time consuming. And often, the hardest part is just getting started. The AI content writer and tone enhancer is designed to remove that particular friction, not by replacing human judgment or storytelling, but by giving teams a strong starting point. So instead of blank pages, users can, you know, draft content in minutes or just tone in seconds and define messaging to fit the moment, whether that's informational, urgent, or more inspirational. And importantly, this is assistive, not automated. So that means AI doesn't publish anything on its own. It suggests team review, edit, and stay fully in control before anything goes live. The real goal here is very simple. Help you spend less time writing from scratch and more time focusing on strategy, consistency, and outcomes. So with that framing in mind, let's look at a real example. So this slide is really about what this looks like in day to day work. You know? Let's take this example itself. User had just given one line. And you see, how starting with just one short line or idea can turn into a complete piece of content with AI assistance. I'm not going to read this out loud, but I want you to notice the transformation. So it's clear structure, more complete messaging, and a tone that aligns with the event. And that's the value here. It's not just more words. It's better starting points that team can quickly review, refine, and make it their own. And this is how teams move faster without giving up quality. And if you want to further explore this, there is a Blackbaud image tutorial link inside the slide itself. So what's important to highlight here is where the CAE support shows up. This isn't limited to one or two use cases. The content writer Antonin answer is available across many of the places team already create and manage content. Either that's emails, donation form, thank you pages, auto responders, and team based content. The consistency really matters. Whether you are writing a fundraising email, refining a donation form, or, you know, updating a thank you page, you have access to same AI assistance without switching tools or learning something new. The goal is to help team maintain quality and tone across the entire supporter journey, especially when content is created by multiple people, or, you know, reused across campaign and events. And, again, this is all embedded into existing editors. It's there when you need it and out of your way when you don't. Now that you're seeing, you know, where AI shows up, the next portion is usually okay. But how does, you know, Blackbaud handle AI responsibly? And what does this do with my data? Let me address that directly. Trust is foundational to how Blackbaud builds AI. So I want to be very clear about how this work. Blackbaud AI does not train on your, train on your organization's data, does not learn from one customer and apply it to another, and does not make changes without human review. Instead, it intentionally designed to assist reading what's been written, providing suggestion beyond prompt, and leaving final decisions entirely in the hands of user. This also follows privacy laws like GDPR, and it's rolled out carefully across regions. Feedback mechanisms like thumbs up and down really improve the experience over time without compromising data privacy. So the takeaway here is confidence. The AI capability are meant to be helpful, transparent, and safe. Supporting teams while keeping control, privacy, and thirst firmly in place. So with that foundation in place, let's shift from AI assisted communication to how we are modernizing other core experiences on this platform. One of the most immediate places you see that come to life is with Nucleus messaging in TeamRacer because it represents a meaningful shift in how we engage participants beyond email. Historically, most outreach in in our Team Raiser has been email sent. Email still matters, but it's not always the best channel for timely, high intent moments. That's where this integration really changes the equation. With Nucleus, you can now send RCS, m MMS, and SMS messages directly from within Team Visa. There's no separate login, no external tool, and no data syncing required. Messaging, targeting, and reporting all live, you know, all live inside alongside the rest of your team based workflows. For customers who already use Nucleus, this means everything is finally connected. Your outreach, your participant data, your performance insights, all are in one place. For teams, that translates to less operational overhead and much better visibility into what's actually working. What we are really excited about here is the impact on participant behavior. Mobile messaging gives you a way to reach people in moments where email often get missed. Things like deadlines, engagement, and simple call to action that help keeps momentum going across an event. The takeaway isn't just, you know, Team Visa now support text messaging. It's that we are expanding Team Visa into a more modern multichannel engagement plat platform while still keeping the experience simple and familiar for the admins. What you are seeing here is a strong example of what happens when team visit data is paired with mobile first engagement. Blackbaud t one d runs a large national team visit program with more than 100 work events. Like many peer to peer organization, their biggest challenge wasn't registration. It was keeping participants active and fundraising after sign up, especially as email alone become less effective. So using Nucleus alongside TeamViewer, they shifted coaching and reminders to mobile using their existing TeamViewer data to send timely and targeted messages. Things like registration follow ups, milestone energies, and clear next step prompts. Each message was very intentionally simple with a single call to action. Log in, share a link, or take the next fundraising step so participants could act immediately instead of putting it off. They also paid it with a mobile fundraising app that removed friction. Participants could track their progress, share links by text, thanks to no or even deposit checks with all actively flowing back into the index. And the results are what you see on the, you know, screen. Like, 7,000 plus participants reactivated. 80% even went on to these funds. You know, 1,100 plus dollars, average is reached per participants that even, you know, 3.5 x more than known mobile fund reserves. The takeaway is very simple. When you use the data, you already have to deliver the right message. At the right moment to the right channel, you remove friction and drive likely better fundraising outcomes. Driving strong engagement like this is incredibly powerful, and it also puts a spotlight on something just as important, making sure every support and interaction feels trusted and secure. That's why I want to shift gears briefly and talk about, you know, full HTTPS and why it matters as browser expectations continue to change. Building on that idea of trust, I want to take a moment to talk about why full HTTPS really matters this year. Across the industry, browser security standards are tightening, and that's going to show up directly in the supporter experience. By October 2026, major browsers will be far more aggressive about flagging pages that aren't fully secured with HTTPS. In fundraising, trust is everything. Even a small browser warning, especially on a donation or registration page, can introduce hesitation at exactly the wrong moment. And that friction can impact conversion, and that's the core reason we are focused on full HTTPS. This is about protecting supporters' trust and keeping the experience smooth and familiar. This isn't about reacting to an immediate issue or rushing customer into changes. It's about understanding what's coming and making sure there is a clear supported path forward at your own pace. So the key takeaway here is awareness and preparation. Full Secure helps ensure your Luminate and TeamRazor site continue to feel trusted and modern as browser expectation change. And with that context, let's, you know, let's talk about what's available today to help you get started, beginning with tools designed to give you full visibility and control. So the natural next question is, how do I even know where I stand today? And this is where link manager comes in. Link manager is available now, and it's designed to give you clear visibility into where insecure HTTP links still exist across your, you know, Luminate online site. You can then scan and get a consolidated view of what needs attention, include where the, you know, including where the link lives, its current protocol, and its destination. The intent here is to make preparation much more manageable. So instead of guessing or manually, you know, hunting through pages, emails, so many events, link manager helps you identify exactly what's left to address so you can plan your next steps with confidence. What you can do today is very straightforward. Run the scan, review the results, and begin fixing links where it makes sense for your team. This gives you control and time. You're not flipping a switch yet. You are building readiness. It's also important to be clear about the boundaries here. Link manager helps you, you know, find and remediate links, but also, you know, the full HTTPS switch itself still happens through support, followed by your own validation and QA. The separation is very intentional and ensure the transition is predictable and safe. So think of this as the first foundational step, visibility, understanding, and preparation, all using tools that are already available. With that foundation in place, let's look at what's coming next across Luminate online and TeamRacer. Our focus here is very intentional. We are continuing to invest in three key areas, security and platform modernization, AI powered workflows, and optimized donation and peer to peer experiences. You will see continued progress across things like cloud migration, which my, you know, colleague Sean is gonna talk about, expanded identity options with Blackbaud ID and tooling that supports full secure readiness. At the same time, we are advancing AI capability to assist both admins and participants and evolving core experiences like donation form and the participant center. The common theme here is simplification at scale, reducing manual effort, improving consistency, and helping team work more efficiently at sites and, you know, as sites and campaign grow. I want to spend a bit more time now on one of these items that ties directly back to full secure preparedness, the link manager bulk update tool. Earlier, we talked about visibility and preparation using link manager. The next challenge customer often lead is scale, especially for organization with hundreds or even thousands of links at gross pages, emails, and forms. That's exactly the problem link manager bulk of data is designed to solve. With the bulk of data, customer will be able to update links in bulk rather than fixing links one by one. This includes support for external links as well, which is important, you know, for many of sites that reference content outside of Fellow. And we have, you know, run the scan across our customer site and found out they are having as many links as internal as action. We have also built in safeguards to make sure, you know, bulk changes safer and more predictable. That tool includes reporting so admins can see what were changed and rollback support. So if something doesn't look right, changes can be, can be reversed. This gives teams confidence to work at skills without taking unnecessary risk. As you see on the slide, we have built in guardrails in place. Admins can only update links in content. They already have permission to edit, which helps ensure changes in this controlled and very intentional. And just to reiterate, it doesn't change how full HTTPS is ultimately completed. The secure switch itself will still happen through support followed by customer QA. The bulk updater is about making the preparation and cleanup work far more efficient, especially for larger and more complex sites. So this is really the next step in readiness, helping customer move from awareness to action in a way that scales and still feel safe. Another important piece, what's coming next is Blackbaud ID for Lumenet online. The first phase introduce an optional opt in that allows team to use a single Blackbaud login across product they already own. Importantly, opting into BBID does not remove or break existing Luminate online credentials. Those continue to work as they do today. What BVid really represent is the foundation. It should be by success today, but it also enables future capability that rely on a unified identity, including enhancement tied to security and upcoming innovation. And, you know, as I said, adoption is completely optional. We will continue to guide customers through it at a comfortable pace. But over time, BBID positions organization for a more connected, secure, and streamlined, streamlined experiences across the Blackbaud ecosystem. Adoption is optional, and we'll continue to guide customers through it at a comfortable pace. But over time, BBID positions organizations for a more connected, secure, and streamlined experiences across the Blackboard ecosystem. The key point here is that BBID gives you flexibility today while quietly setting the foundation for what comes next entirely on your own terms. Thank you so much. And now I would like to pass to my colleague, you know, Sean, back again. Thank you so much, Manjeet. And staying on the theme of platform, we wanted to take a minute to illuminate our Elo migration to Azure cloud. We're approaching a major milestone for Luminate online that we're very excited about. And before the ends of q three this year, every customer will be migrated from our legacy on premise platform to Microsoft Azure. This is a planned, intentional transition that we'll be communicating to you since the beginning of this year, and we wanted to share that reminder here as well. So the migration will take place during a scheduled maintenance window with a very brief period of downtime, and we will continue to provide advanced notice, guidance, and support every step of the way. And what's really important about this is once complete, customers will immediately benefit from stronger security, improved platform, shorter maintenance windows, and a platform built to deliver innovation faster than ever. This migration is foundational, and it positions Luminate online and our customers for what's coming next. And let's look at some of that what's coming next section because as we look ahead, we're transforming how participants tell their fundraising stories because we know strong storytelling delivers stronger results. By bringing AI powered content enhancement directly into the participant center, we're giving fundraisers intelligent support right where they need it on their personal and team pages. Participants can start with an organization provided story of their own draft, then use Blackbaud AI to refine the tone, strengthen clarity, and elevate the emotional impact. The result is less friction, more confidence, more compelling stories that connect with your donors and inspire the generosity. This is about empowering every participant regardless of experience to how to show up with the messages that drive engagement and impact. And continue to build on that AI powered storytelling. We're taking the next step by introducing an AI assistant directly into the participant center designed to actively guide fundraisers towards success throughout your full event. This assistant goes beyond content creation. It provides context aware guidance, proactive suggestions, and real time support helping participants understand what to do next, how to reach more donors, and how to stay motivated as they fundraise. Whether someone is a first time participant or a seasoned fundraiser, the AI assistant just will always be there for them, removing any friction, how to type questions, increasing confidence, and helping every participant take the right actions at the right time. This is all about elevating the fundraising experience and unlocking stronger outcomes for your entire event. And then to bring all of this together, we're introducing an entirely new participant facing dashboard, one that we're very excited to share with you, designed to serve as a true one stop shop for your fundraisers. This is the the central designation where participants can see their impact over time, track progress across events, and easily access everything that they're involved in past and present. And by giving fundraisers a single a single personalized, sorry, view of their journey with your organization, we're helping them stay connected, motivated, and engaged beyond just a single event. This dashboard reinforces that long time relationship. It celebrates lifetime impact, and it makes it easier for every than ever before for every participant to continue fundraising with confidence. It's a more connected, more intentional experience built to support stronger engagement and sustained fundraising success, something we are so very excited to get into your hands as soon as possible through this year. And just as important as the participant experience is the control that you have as an organization and that confidence that comes with the control that you have as your administrative rights. With the new team leader dashboard configuration, we're giving organizations the ability to intentionally shape the experience your fundraisers see before, of course, it reaches them. And admins will have the admin, sorry, will have that dedicated space to configure, preview, and manage the dashboard, making it easy to align the experience with your event strategy, your branding, and your engagement goals, you can see exactly what the participants will see, validate that experience in real time, and then launch with confidence. The result will be a modern, intuitive, mobile first experience for fundraisers powered by thoughtful administrative control so that you can drive consistency, clarity, and stronger engagement at scale. And at the heart of every team raiser event is the participant center. So we're reimagining it as a definitive event specific experience for fundraisers to manage their page, engage supporters, and drive results. This is where participants take action from updating their personal fundraising page to tracking progress to to accessing the tools and guidance that they need to raise more. Participant center four is designed to remove friction and keep fundraisers focused on what matters most, impact. With modern intuitive mobile first experience, we're making it easier for every participant, new or experienced, to stay engaged, to stay motivated, and to succeed throughout the life cycle of your event. And while the dashboard focuses on that long term participant engagement and impact, the participant center setup experience itself is all about speed, clarity, and confidence at the event level. This is where the administrators bring each TeamRaiser event to life. We're simplifying how you configure and launch the participant center, making it faster to set up, easier to trust, and clear to validate before you publish. With live preview and intuitive configuration, admins can quickly ensure the experience is ready for fundraisers from day one. The result is a consistent, modern, mobile first participant center that launches with confidence so that your teams could spend less time configuring and more time driving participation, fundraising, and event success. And as we extend the experience beyond the participant center, the next evolution is how you engage constituents across channels. With Nucleus messaging for Lumini online holistically, Lumini immediately moves from a single channel email tool into a true multichannel constituent marketing and engagement platform. We mentioned earlier in the available now section that Nucleus messaging is available today for TeamRaiser because it represents a meaningful shift in how we can engage participants beyond just email. And we wanted to bring that meaningful shift available as a messaging solution across Luminess online's core email capabilities, bringing new Nuclevis and their feature tools available in RCS, SMS, and MMS messaging out of the box, fully integrated alongside Lumley Online's core email capabilities. This allows organizations to reach constituents where they are with a timely mobile first communications that drive action and deeper connection without adding that complexity of switching platforms. Together, this creates a more powerful engagement strategy combining email and mobile messaging into one unified platform. So you can communicate more effectively, strengthen relationships, and amplify your impact across every touch. And we hope in the earlier section that Manjit shared with the stats provided by one of our customers, the impact that this integration can have and the integration and communication power that it will provide. Now we've explored how powerful multichannel engagement can bring supporters closer to your mission. But once you've inspired someone enough to click, to sign up, or to donate, the next moment becomes absolutely critical. That's the moment where interest turns to action and action turns to impact. And to honor that moment, you need a donation experience that doesn't just work. It performs. It converts. It inspires confidence. And today, I'm thrilled to share that this year, we are also bringing exactly that to Luminary online, where we are releasing a brand new, fully optimized donation form experience, modern, intuitive, and newly designed to help you raise more. This new donation form setup wizard introduces fresh, modern design to illuminate online. It empowers every user, regardless of their technical expertise, to create beautiful branded, high performing donation forms in minutes with flexible branding cards focused on messaging options and clear guided setup. And because conversion is everything, we've taken a mobile first approach ensuring donors can complete their gift quickly and smoothly with the payment methods that they prefer and trust and use daily no matter where they are. We've also introduced a donation first capture with decouvert options seamlessly integrated, helping organizations maximize on every dollar raised and reinvesting into your missions. This is more than just a new form. It's a new standard for how Luminate online will help you return engagement into generosity and generosity into lasting impact. And customers will be presented with an option when creating and setting up a new donation form, to choose the current standard donation form. They can continue to set this up as you as you wish that has more of its customized available features. Or when selecting a new optimized donation form, customers will be taking now through to a Sky UX stylish and easy to navigate four tab setup wizard, which you're seeing here. What we're introducing isn't just a new form builder. It's a dramatically simpler, faster, more intuitive way to bring your donation experience to life. With our new optimized donation forms, everything has been designed to feel effortlessly. Its interface is clean. Its model is instantly familiar, guided step by step without ever feeling overwhelming. Instead of a long, drawn out, complicated configuration setup process, You'll find a streamlined flow that helps you configure data collection and payment options in minutes. Gone are the days of those lengthy, cluttered donation forms that cause donors to drop off and abandonment rates. This is a new experience that focuses on clarity, brevity, and emotional resonance, helping you create forms that feel human, intentional, and aligned with your mission. It's easy to use, easy to understand, and genuinely enjoyable to build with when you compare it to the existing setup configuration with standard forms. ML users will experiment freely, shaping eye catching designs that reflect your brand and speak directly to your supporters. Navigation is quick, and it's intuitive with simple toggles and clear field selection. The result is a donation experience built to convert, built to reduce friction, and built to help you capture more gifts more often with less effort. And with the new optimized forms and the existing standard donation forms as well, we'll continue to expand and extend our fundraising donation options, meeting your fundraisers with payment methods that they prefer, they trust, and that you use in everyday life. And here with DAF pay, which is a charitable account that allows donors to set aside money for giving to nonprofits over time, DAFs are actually the fastest growing way Americans give with a 46 growth in 2025 alone. By embedding DAF Giving directly within your donation form checkout experience, whether it's model, whether it's embedded, whether it's with standard donation forms or optimized donation forms, DAF becomes a multistep process into a three click experience for our customers to receive the data that they need to acknowledge and steward that gift immediately. And, also, later this year, we're taking another exciting step forward by introducing a new enhancement to our fee cover capabilities with cover plus. This feature was born directly from all of you, from the conversations we've had together in discovery sessions, at events, and through the product advisory group, meetings. We heard clearly that many of you had built your own custom versions of donor cover tools simply because you needed more flexibility. You wanted that ability to set your own fee cover rate to tailor and ask your organ to meet your organization's needs and to better reflect the true cost of the fundraising at each organization. Cover plus brings that control back into your hands. It will be fully integrated into our native checkout experience and our cover plus selections, and it will allow you to define now a free cover amount that you present to your donors. No workarounds, no custom builds, just a clean, seamless, built in solution that adapts to the realities of your organization. That has covered the what's coming next horizon here today. So now I'm gonna pass you over to Seth. Seth's gonna bring our road map home with the story of looking ahead. Seth, over to you. Thank you. Thanks so much, Sean and Manjeet, for taking through all the features we've delivered and what's on our immediate road map. We're so eager to bring all of these new capabilities to you with this year, and we're looking forward to hearing how you're going to utilize them and the results you ultimately see. Now as we close out today, we want to look beyond what's currently available and what's coming immediately next and we want to share where we're investing for the future. This final section focuses on the major innovation areas we're actively exploring with a lens towards the next six to twelve months in the future. These initiatives represent where we're going to see the greatest opportunity to modernize experiences, optimize workflows, and unlock even more value for your teams and your mission. While exploratory in nature, they reflect deliberate direction, grounded in customer feedback, market expectations, and the long term evolution of Luminate Online and TeamRazor. With that, let's take a look at what we're looking forward to next. When it comes to optimizing administrative workflows, we're gonna focus on bringing more agentic workflows to your fingertips with what we call Luminate agents. And when it comes to standardizing and modernizing experiences, we'll focus on continuing to stitch together that end to end experience for things like TeamRaiser, the optimized donation forms in participant center, and eventually, a redesign of the Luminate online administrative experience. So let's start with Luminate agents. When it comes to integrating more AI assistance into your administrative experiences, we're exploring a new class of capability, again, called Luminate agents. These will be designed to help organizations move from one off actions to outcome driven engagement. The vision is simple yet powerful. Enable admins to plan and automate journeys tied to real results like conversion, recruitment, retention, and even recognition starting from proven templates, not from scratch. These agents will be built with humans firmly in the loop still. Teams will remain in control of approvals, policy, and oversight while the system helps execute at scale, give you insights, and continuously improve the performance of these agents over time. Illuminate agents represent a shift from sending more messages to drive measurable impact, shortening time to value, increasing confidence, and helping organizations focus on what works to grow engagement and fundraising success. Now you've seen this vision before as well and it remains firmly within our roadmap. We're continuing to explore a modern redesign of the Luminate online experience end to end focusing on making the platform easier to navigate, faster to use, and more intuitive for you and your team's everyday work. This is active exploration grounded in your feedback, and it's important part of where we are heading next. From here, we turn our attention once again to TeamRazor. And one of the most important areas of investment is how TeamRaiser events are created in the first place. We are rethinking the administrative foundation starting with a modern event creation wizard designed to dramatically reduce complexity and setup time. The vision for this is a seamless, intuitive flow that guides you through building a peer to peer event on TeamRazor with smarter defaults, clearer decisions so that you can launch faster with greater confidence and less manual configuration. Now, once an event is created, the next step is how it looks, feels, and performs out of the box. Now, with this next phase of investment, we're modernizing TeamRazor's default themes and templates so that you can easily meet today's accessibility, mobile, and design expectations without compromising on the flexibility TeamRazor is built to give you. These new out of the box options give organizations a strong, modern starting point so you can launch faster with experiences that are visually cohesive, accessible on any device, and ready to engage participants and donors from day one. And importantly, this is also about raising the baseline. You still retain full control to customize where it matters, but you no longer have to start from scratch to deliver a high quality, modern experience that meets the moment for your participants. And that moment is often right on the event landing page, the first time you interact with a prospective participant or donor for your event. This is otherwise known as the TeamRaiser Greeting page. And again, this is often the very first interaction a participant or donor has with your event and so we're reimagining it accordingly. With the Modern Impact Greeting page, one of the three themes that we're planning to give you out of the box, we're creating a warmer, clearer, more engaging entry point designed to drive participation and donor confidence from the start. Streamlined navigation, modern layout, and intentional storytelling work together, all to make it easier for your supporters to understand your mission, take action, and get involved. Now as part of this body of work, we'll also be exploring full end to end design refresh for the TeamRaiser registration experience. This refresh keeps all the powerful customization you expect while making registration smoother and more inviting for individual participants, team creation, and even registering multiple people at once. Our goal with this is simple: help more supporters complete registration and get involved with a new process that's intuitive and efficient from start to finish. And once registration is complete, that momentum really should not pause. It should immediately translate into fundraising action. That's why we're rethinking what happens next by directing participants who have just registered directly into your new participant center for experience. Instead of stopping at a confirmation page, fundraisers are brought directly into their event specific fundraising experience where they can see their progress, take next steps, activate their page, and start raising money right away. This direct entry is designed intentionally to reduce the drop off you see of participants, convert more first time fundraisers, and reduce the percentage of those $0 fundraisers. Now from the Participant Center, fundraisers move straight into managing their personal and team pages where storytelling, engagement, and fundraising truly come to life. We're extending the same modern design themes to personal and team fundraising pages. The goal is to bring you more consistency so prospective donors can then move through a cohesive, polished experience that encourages them to engage deeper and make more donations. These updated layouts we're bringing are optimized to highlight stories, progress, and impact while still preserving that flexibility that Team Raiser is known for. The result of this is stronger storytelling on each page, higher engagement with each donor, and better outcomes for each event. Now we've talked about how participants register, how they're guided into fundraising, how they tell their story. The final step is ensuring the path to giving is just as seamless for participants themselves. And to complete this end to end transformation, we're integrating the new optimized donation forms that Sean talked about earlier and, putting them right into the participant center experience. This brings together the full fundraising journey. By embedding optimized donation forms within participant center, participants can easily and repeatedly make self donations to their own pages through their fundraising journey without that friction of not being able to find where to donate, without navigating away, and without breaking their momentum. This integration here is very intentional. It will remove barriers. It will reinforce progress. It will make it easier for your fundraisers to invest in their own success. So let's bring this all together. Everything we've been talking about and are currently working on, the modern setup experience with the new quick to produce beautiful team raisers with the Team Raiser Wizard, the redesigned pages, the mobile first approach. This is what the future of your experience on Luminate Online and Team Raiser looks like end to end. You create your Team Raiser by choosing the template that you're looking for and the theme, customizing your colors, and publishing your event in just minutes with no need for additional developer support. A supporter then lands on your event homepage and is wowed with that upfront information about your event, your progress, and is then enticed to register to participate themselves. Your prospective participant clicks register, and they're into that clean step by step registration flow where they pick their participation type, join a team, create a new one, or even reactivate a past team. And in addition, the new functionality to add multiple more participants all in one seamless 12. The moment your participant register and completes that payment, if you're offering that, we're taking them directly into their participant center and prompting them to take action, sharing their page on social, inviting friends to their team, starting to build more momentum by getting the main fundraising experience started without leaving the page they just came from. Team pages and individual fundraiser pages will then bring a rich, engaging, and built to experience to your participants and donors' fingertips with stories, progress tracking, achievements, and donor honor roles, all driving more participation than ever before. And then finally, wrapping it participation than ever before. And then finally, wrapping it all up when a participant is ready to give to themselves, the donation experience is now a seamless experience fully integrated into the participant center. All of this work, culminating in the All of this work culminating in the acceleration of Luminate Online and Team Raiser's innovative technology to the modern age with the same power that you've always had access to. I'll now turn it over to Jason Deroche to take us home with a few more days. Thanks, Seth. Alright. We've now walked through all three steps of our road map story from what's available now to what's coming next to looking ahead. But before we wrap up today, let's move into our final chapter, which is next steps before you go. So as we head into the home stretch, we have some time sensitive updates. These are items that are important for you to know about. And we also have some learning updates and some opportunities to engage that you should also be aware of. So let's dive into each of these. The first item should be no surprise. Mailbox providers are now, requiring email authentication. DKIM and DMARC are no longer optional. And if your sending domain isn't set up properly, your emails may not be delivered. The deadline to get this done is by 07/01/2026. After that, Blackbaud will be blocking sends from any noncompliant domains. One thing you need to do is visit the email resource center, check your domain status, and follow the steps. It's a one time setup, and most teams finish it in one sitting. Don't wait on this one. The link can be found in the resources section for this webinar. And here's a quick update on how Blackbaud is rolling out a new product analytics tool that will is gonna help us improve product experience. And because it uses cookies, you're gonna see a new consent prompt in Sky UX apps. Whether you accept or decline, it's your choice. But please note it doesn't affect product functionality or donor experiences. And if you accept, you're helping us build a better product for you. Your usage data helps us prioritize the right improvements, streamline workflows, and fix pain points faster. The more we understand how you work, the better the experience gets. So no action needed beyond that. When the cookies prompt appears, make your selection and carry on. Now let's talk about leveling up our product skills. Trending topics is your new go to micro learning area for staying current. It's included with every subscription. It highlights all our new features, and you can expect quarterly learning updates going forward. It's a game changer that you can put to use right away. For example, the recently updated reload connector in Razer's Edge, NXT WebView. And then we have the full course e learning. For those who wanna go deeper, there are several new full length e e learning courses. These are included with the learn subscription or available for individual purchase. More courses are coming for a refreshed content editor course as well. So head over to the resources tab to access the links from there. We've also got some great webinars lined up that I want to make sure that they're on your radar to watch. First up is modernize peer to peer fundraising with TeamRaiser and the Klevis messaging. That one's on available on demand, and it's all about what's possible with TeamRaiser and the Klevis messaging. We'll cover mobile first participant engagement, scalable SMS and RCS messaging across multiple events, and smarter tools for recruitment and coaching. If you're running peer to peer campaigns, you don't wanna miss this. And we have another session on how to avoid browser security warnings and getting your links HTTPS ready. Browsers are getting stricter about insecure links, and you don't want your supporters seeing security warnings. This session walks you through how to find insecure links, fix them at scale, and stay ahead of browser changes. Again, head over to the resources area to access the registration link. I'd encourage you you to sign up and join us for these events. BBW Days is back on June. It's our annual virtual developer event and registration is open now. Explore what's possible and level up with hands on skill labs, connect with peers, and get insights to extend your solutions. And be sure to check out this particular session, become a limited online power user with AI, presented by Seth Braddock. It's designed to show how AI and low code tools can help you build a smarter campaign on your own. Head over and register at blackbaud.com/bbdevdays. I'd also encourage you to check out the payments pub. It covers online payments, industry best practices, and important updates. And before we wrap up, we wanna take time to recognize customers who are driving greater impact in the world. The Blackbaud Impact, Awards celebrate customers who are doing exactly that, driving measurable results with Blackbaud solutions. This is your chance to share the work that you're proud of. Nominations are now open, and the deadline is May 15. Recipients will be recognized at Blackbaud, and their stories will be shared across the community. If you have a story that's worth celebrating, submit a nomination before May 15 at blackbaud.com/impact-awards. We can't wait to hear about it. And so thanks so much for joining us today, for today's product briefing. We really appreciate your time and your feedback. If you have any questions or ideas, drop them into the Q and A. Our team will be standing by for the next few minutes to answer your questions and ready to respond. And before we go, we want to invite you to keep the conversation going. We've recently launched the new Blackbaud, Unlimited Online, and TeamRazer Community, and it's a great place to join discussions, read blogs, and share ideas and improve these apps for everyone. Head over to community.blackbaud.com to join. We'd love to see you there. That concludes our presentation for today, folks. We'll see you next time.