Name: Product Update Briefing - Blackbaud Enterprise Fundraising CRM™ and Blackbaud Internet Solutions™
Uploaded: 2026-05-05T16:45:56.436Z
Duration: 1 h 5 min 44 s
Description: Product Update Briefing - Blackbaud Enterprise Fundraising CRM™ and Blackbaud Internet Solutions™

Transcript for "Product Update Briefing - Blackbaud Enterprise Fundraising CRM™ and Blackbaud Internet Solutions™": Hello, everyone. Welcome to the, May Blackbaud CRM and Blackbaud Internet solution product update briefing. We are delighted to have you with us today. I do wanna start with a quick note that if you've joined today's session in hopes of hearing updates for the razors edge NXT or eTapestry, we do have separate product update briefings for those solutions. Before I get started, I wanted to just quickly cover a few housekeeping items, for you. The webinar is being broadcast through your computer speakers. There is no, dial in option for audio available. You can use the captions, button. Those are available. There's a CC button at the bottom of your screen to turn those on and off. If you encounter any audio or technical issues such as slides freezing, usually a quick refresh of your browser will, get things working again. Worst case, leave, and then you can log back in. On the right hand side of your screen, you'll see the q and a, and resources sections. We have a great team in the background, that are standing by to answer questions. We will get to all of your questions. If we're not able to answer them during the session, we will follow-up. Just a quick note, though, sometimes because of the volume of questions, if you could be specific. So instead of saying when will this be available, ask about, you know, the specific feature or capability that you're looking at, that would be very helpful for us. And you'll also notice a docs section. There's, I'll reference this a few times throughout the, webinar, but you'll see a roundup of helpful resources and links and artifacts that you can, click on and access there. So next, because this is one of our product update briefings and we're talking about things looking ahead, I do need to read the following safe harbor statement in its entirety. This presentation contains forward looking statements that involve inherent risks, uncertainties, and assumptions. It outlines Blackbaud's current plans and general product direction as of the date this presentation was created. Functionality described in this presentation that is not currently available is subject to change at any time without notice and at Blackbaud's sole discretion. It does not represent a commitment to develop or release specific features within the time frame discussed according to the presented time or at all. Please make purchase decisions based on features and functionality that are currently available. So for our product update briefing today, I'm delighted to be, joined, by, peers from our product management and solutions engineering teams. I'm Allison Madrigal. I run, the product marketing for Blackbaud CRM, and I'm delighted to be joined by, Chris Ager, our enterprise, solutions lead for Blackbaud CRM, Depender Kaur, prod senior product manager, again, in the product management area, and Scott Parrish, our senior principal solutions architect, that will be, showing some other more exciting, capabilities for you coming up later today. Okay. So today's agenda will focus across three general, pillars. First will be our vision and strategy for enterprise fundraising innovation. You'll hear how we're building, Blackbaud CRM for the future and what that path looks like. We'll also look at specific road map road map items that are in active development. This section, you'll see prototypes of work underway and learn about the value streams that we're driving for you and your teams. And then we'll close with a recap of resources, and ways for you to empower your journey with Blackbaud CRM and Blackbaud Internet solutions. It's now my pleasure to pass the microphone to Chris Ajer, who will guide you through our vision and progress for enterprise fundraising innovation. Chris? Thank you, Alison. Our focus is always to bring you the best fundraising capabilities, supporting your processes and scaling to your needs, and that is exactly what you should expect from Blackboard CRM. So our guiding vision is to take the proven fundraising workflows and make them even stronger, Make them easier for your end users with the reliability to connect your entire ecosystem while simultaneously embedding emerging technologies like AI to provide you with measurable improvements to your outcomes. For us, AI isn't a side project. It's a significant priority because it's the most effective way to streamline daily workloads and free teams to focus on more donor relationships. At its heart, a secure, highly compliant framework with built in risk safeguards. Hence, when we refer to an AI vision, Blackboard is dedicated to helping you work smarter, faster, and more strategically. Powered by Blackboard's unmatched fundraising knowledge and our analytics, our focus is to empower your organizations in three distinct features. Chat for Blackboard AI enables you users to engage with your data using natural language to quickly surface insights, generate content, and access fundraising best practice without complex queries. Whilst intelligent assistance leverages AI driven workflows to accelerate tasks across cultivation, stewardship, strategy, and digital fundraising, meaning less time on manual processes and more time building donor relationships. And finally, Agents for Good brings agentic AI team members that expand your capabilities and augment your staff, helping you unlock new revenue streams and dive drive deeper engagement. Agents for Good is a new offering that will be available to global CRM customers starting with our US customers. But rolling out to our regions, and Scott will be talking to you about that more later. Each of these different AI tools bring new benefits and opportunities. For example, chat for Blackwood AI is human led and helps enrich workflows by surfacing the information that users want to access quickly and easily. And it can help build new content for email outreach or aid in the creation of communication plans for your constituents. Then as we lay on more of that intelligent assistance, we can drive a greater autonomous automation requiring less user prompting to achieve an action, whether that's keeping your, whether that's keeping your prospect plans updated or suggesting constituents that are not being stewarded. And finally, we see the agentic team members working alongside your staff to drive value to your organizations. It's this progression that really opens up a world of possibilities. Underpinning all our innovation is the Blackboard Sky platform. Blackboard hosting through through cloud operations and the Sky platform services are the core building blocks, which brings increased uptime as well as industry leading security. We then layer on Sky UX, which is more than just a new user experience. It drives the innovation that we've been we'll be talking about today. But it also encompasses Sky add ins, Sky APIs, and the Blackboard marketplace, opening up a world of new opportunities for extending your solutions to fit your current and future needs. And our current phase of innovation started back in 2021. Since then, we've made huge strides across Blackboard CRM and Blackboard provided services, allowing us to deliver capabilities faster to you. We're seeing the benefits being realized with Sky UX, Blackboard AI, and Agents for Good all landing through this year and early next year. And we're not stopping now. We have more innovation and features in the works that will build on the progress we're making this year, and we look forward to continue to share those at our global BBCON campuses later this year. And so as I wrap up the first section of this presentation, we'll reference features under the headings of releasing now, coming next, and looking ahead. These will give you an understanding of the timelines we view for each of these capabilities. And so you understand how these so you have an understanding of how these timelines will work as we talk about them. Now let me give you a context about what we are bringing to you today. All our updates have been grouped into three key focus areas. Scott and I will guide you through our fast paced AI innovation for Blackboard CRM during the fundraising intelligence and the AI section. The new Sky user experience blends the power of Blackboard CRM whilst making it easier to use and with greater flexibility for your needs. We're going into we'll be going into this goal very shortly. We then finish with our commitment to supporting your enterprise needs both now and in the future to deliver a Blackboard CRM that is smarter and more intuitive. And with that, I'm gonna pass over to Deepinder who will show you the initial steps for Sky UX and the simplicity by design section. Thank you, Chris. Today, I'm excited to introduce Sky UX for Blackboard CRM, a major step forward in how we are modernizing the experience while staying true to what our customers rely on. At the heart of it, it is more streamlined, responsive, and simplified, designed to help your teams work faster, focus on relationships, and spend less time navigating the system. I'm trying to go to the next one here. Chris, can you help me move on to the next one here? Sorry for the technical glitch. Diphendan, you should be on the next slide. Yeah. Yeah. I have it now. K. You can you can hear me alright, Chris? Yeah. Yeah. Good. Okay. Thank you. Sorry for the technical glitch. I'm going to move on to the next one here. So let's dive right in. This is the modernized constituent's functional area in Blackboard CRM, and it's the first place you'll notice the Sky UX advantage. On the left hand side, you will see the icon based navigation rail. Every functional area in the system, constituents, revenue, events, prospects, and more, lives here. It's always visible, always consistent. This is a core Sky UX pattern, persistent navigation that reduces clicks and keeps your users oriented no matter where they are. You'll notice right away is a cleaner, more modern interface that feels intuitive and consistent with other sky experiences across Blackboard. Layouts are more responsive, and core information is easier to scan and act on. From a usability perspective, we have focused on clear organization of information, so related data is grouped logically, improved accessibility and keyboard navigation, supporting a broader range of users, consistent patterns across pages, reducing cognitive load, and making common actions easier to learn and repeat. I will move on to the next one here and hope that works. Right. So now I'm good for the next one. Okay. At the same time, this is not a rewrite of your business processes. One of our guiding principles with Sky UX for BBC RM is familiarity with confidence. The constituent record is built on the same trusted foundation and rules you use in classic BB CRM today. Your validations, workflows, and data integrity remain intact, So teams can adopt the new experience without disruption or retraining overhead. That means the reliability, accuracy, and depth you trust remain fully intact. Yes. Going on to the next one here. As we modernize, we have been very intentional about making this change easy for your teams to adopt. It is change management friendly by design. While the interface is modern and refreshed, the layout structure and configuration closely mirror classic Blackbaud CRM, so users can rely on what they already know. Pages, tabs, sections, and interactions follow familiar patterns, making it easy for staff to find information, complete tasks, and stay productive from day one without significant retraining. There is more to modernization here. We are modernizing how the Sky user experience is delivered using modern continuous deployment principles. Enhancements and refinements are released incrementally rather than bundled into traditional service packs, allowing us to move faster and deliver value more continuously. Blackboard CRM service pack 42 introduces the technical foundation required to connect Blackboard CRM to the Sky user experience. Installing SP 42 does not automatically grant access to the Sky user experience. An organization administrator must explicitly enable and permission the Sky experience for users ensuring controlled and intentional adopt adoption in their Blackboard ID enabled environments. Now let me orient you to this timeline. This is our 2026 Sky UX rollout plan for Blackboard hosted customers and specifically for Blackboard cloud operation customers with Blackboard ID implemented. Across the left are the major fundraising workflows. Along the top is the calendar year. For each workflow, you will see two milestones, EAP, where we validate with early adopters and incorporate feedback, and GA, where it becomes generally available. Our sequencing is intentional. We start with the highest use day to day workflows, constituents, interactions, and addresses, then expand into prospect plans and steps, followed by revenue transactions, then event management, and later, the more platform like capabilities such as reports, Power BI, query, and batch. One important call call out is that we are starting with BCO customers with Blackboard ID implemented, and we'll share timing for self hosted customers later once readiness is confirmed. With that, I will, give it back to Chris. Thank you. Thank you, Dipinda. I will kick off how we're strengthening Blackbaud CRM through the fundraising intelligence and AI. Let me start with, chat for Blackboard AI, which is commonly in the first phase of development. The core focus of this phase is to make it easier and faster to interact with your Blackboard CRM data using natural language without digging through multiple screens or reports. With with the chat experience, users will be able to ask questions in plain language and instantly get relevant answers directly from their CRM database from your CRM database. That's what your users can do. For example, when you open a constituent record, instead of navigating across multiple tabs, the chat experience can provide a summary of the donor or constituent with insights immediately within the context of the record you are on. The key strength here is context awareness. The chat experience understands where you are in Blackboard CRM and responds accordingly. So insights are timely and relevant. Ultimately, this is all about saving time, reducing friction, and helping fundraisers and data users focus more on acting on insights rather than searching for data. As we look ahead, this is where the chat for Blackboard AI starts to become even more valuable. Beyond simply answering questions, we're building towards capabilities that surface deep insights and proactive recommendations, helping users understand not just what the data says, but what it means. This includes AI generated summaries, trends, talking points, and it can even help teams quickly prepare for donor conversations or donor outreach. We're also exploring guided support, such as next actions or cultivation ideas so users can receive intelligent suggestions instead of starting from a blank slate. Over time, the chat experience evolves into a strategic assistant, bringing together context across relationships, giving history, interactions to help teams move from insights to actions with confidence and efficiency. We want chat for Blackboard AI to deliver real operational value for teams. First and foremost, it's designed to save time for frontline fundraisers and the data teams by reducing manual steps and context switching. Looking ahead, we envision this capability to support those actions directly in the flow of work. For example, being able to create an interaction while talking to a supporter or setting up opportunities during a forecast discussion or building prospect and supporter lists for outreach campaigns. These experiences lay the groundwork for something bigger, a foundation for future automation and intelligent workflows where insights seemingly translate directly into actions. And with every action released, we'll also be releasing the equivalent Sky APIs. In short, chat for Blackboard AI is about transforming how you interact with your CRM, starting with answering questions and evolving into guided intelligence that enables you to that enables smarter, faster fundraising workflows. Now let me show you a quick early demo. Let me start by showing you how easily Blackboard AI integrates into your everyday fundraising workflows. I'm logged into Blackboard CRM, and I've opened a constituent record, just like you would during your day to day work. You'll notice a sparkle icon in the top right omnibar. This icon gives you instant access to Blackboard AI chat without leaving the screen you're already working in. When clicked, the AI chat panel opens and greets me with a simple question. How can I help you today? What's powerful here is that the AI already understands the context of the record I'm viewing. Because I opened a specific constituent, Blackboard AI immediately provides a constituent summary. This summary is not just copied data, it's an intelligent, readable snapshot created by analyzing giving history, recent interactions, engagement patterns, relationship, and assignment details. Instead of scanning multiple tabs or reports, fundraisers get a quick, meaningful overview of who this constituent is, how they've engaged, and where might they need attention. This helps users get oriented in seconds, especially valuable when taking over an account, preparing for a call, or reviewing a donor after some time away. Based on this summary, Blackboard AI proactively suggests what you may want to do next. These aren't generic prompts. They're tailored to the current constituent's situation, making AI feel like a fundraising assistant, not just a chatbot. Let's explore how the AI helps with donor strategy. I'll click on brainstorm ways to re engage this donor. Once selected, Blackboard AI produces a detailed, structured response focused on practical fundraising guidance, such as personalised outreach ideas, engagement methods aligned to past behaviour, events and communication suggestions. What's important here is that the recommendations are grounded in the constituent's history. They're actionable, not theoretical. They support fundraisers in thinking strategically, especially when time is limited. For newer fundraisers, this provides guidance. For experienced fundraisers, it acts as a thought partner, prompting ideas they may want to refine or build on. We also believe strongly in human in the loop AI. At the bottom of this response, you'll notice thumbs up and thumbs down icons. These allow users to quickly provide feedback on the usefulness of a response and help improve future AI outputs. In summary, Blackboard AI Chat brings intelligence directly to where fundraisers work, reducing time spent on searching for insights, improving donor understanding, and faster fundraising decisions, as well as enhancing productivity without disrupting workflow. All of this happens inside Blackboard CRM using the data and context you already rely on. Okay. So that's the chat for. It's a secure option that we have built, so it works within the framework of your existing environments. Now move I'm gonna move on now to our next section, which I'm gonna welcome Scott on the stage. Hi, Scott. And leave you in his cape in his very capable hands with agents for good. Thanks, Chris. As Chris mentioned, my name is Scott Parish. I'm senior principal solution architect. Excited to talk about agents for good. Agents for good is the next wave of agentic AI innovation to come beyond generative chat and predictive insights. These agents aren't just bots or automations. They're digital team members powered by a AI that work within your system alongside you. Think of them as AI powered colleagues who show up every day to help your organization move faster, smarter and intentionally. They're designed to augment your staff, not replace them. That distinction matters. In the social impact space, we know that human relationships drive outcomes, but we also know that resource constraints mean important work often gets delayed or dropped. Agents for good is all about giving your team extra capacity so you can focus on the human side of your work. Our first agent is the development agent. Blackbaud's development agent increases your fundraising team's capacity, delivering personalized and scalable outreach that activates more donors without compromises. While we'll be we will be showing you a demo, shortly of all of the features, we have a quick primer video for those of you who aren't familiar with the development agent overall. Imagine connecting with more people who care about your mission personally. Meet Blackbaud Development Agent, your new agentic AI fundraising teammate. How can you reach thousands of supporters without burning out your fundraisers? Working securely inside your system, the development agent identifies donor prospects and communicates one on one at scale, expanding your team's capacity so your fundraisers can focus on high impact human to human moments and major asks. Getting started is simple. Share your mission and brand voice. Choose how you want your agent to engage and fine tune their first messages before ramping up their portfolio, just like a human fundraiser. Every discussion and donation is captured securely in your system of record without bouncing between tools, keeping data highly secure and up to date. And your agent even knows when to hand off the discussion to you for human manager support. Blackbaud Development Agent helps you do more with less while engagement stays personal. Request a demo today. So the development agent works right inside Blackbaud CRM to expand your capacity. The development agent was built to help you reach those often neglected mid tier donors. Many of our users are also using the agent to reach lapsed donors and engage specific targeted groups at scale. A development agent learns your organization and brand. The agent then prioritizes and individualizes each donor communication across channels including email and SMS text. This includes real time logging of interactions and consent as well. When something really needs a human oversight, the agent knows just like I might flag something for my manager that's out of my depth or requires high level approval. And it's really easy. You're not coding or importing anything. The agent shows up and works right within Blackbaud CRM, keeping your data private and secure without clunky imports or exports. It's keeping your fundraising team working with the system they're familiar with. And the development agent is coming to Blackbaud CRM. Our early adopter program for US based customers will start this fall right around bbcon. It's worth noting as is with chat for Blackbaud AI, the development agent requires Blackbaud cloud operations. So if that's something you've been considering, now is the time to get the most out of Blackbaud AI, including agents for good. Interested in learning more? We'll have a survey at the end of the pub where you can request more information. Here's a quick preview of the development agent in action for Razer's Edge NXT. You can visualize how some of the key concepts will scale for Blackbaud CRM. The development agent was designed to light up right inside Blackbaud CRM. For this demonstration, I'm showing the working version of Razer's Edge NXT. For Blackbaud CRM, there'll be no separate login or app, and it sits alongside your other portfolio management tools. In fact, if we look at this dashboard, we can see the development agent listed alongside the human fundraisers. Managers can view the agent's performance like they would any member of the team. Performance measurement and dashboards, data lists, queries stay the same, except now you'll see the output from an additional teammate in those views. The development agent onboards like a new employee, rapidly absorbing your objectives, brand identification, and definitions of how it fits into your work. You'll find all the tools to kick off that process in the development agent management console nested within the application. From settings here, designated staff can name the agent, determine its tone, and define the types of engagements the agent can participate in. Diving deeper into engagement types, notice the agent can proactively engage at specific stages in your move management's life cycle including options to include email or SMS text, cultivation, solicitation, and stewardship along with some information gathering to facilitate a proactive approach to data health. This versatility ensures your agent is focused on the specific areas of engagement you need assistance with the most. Do you prefer that humans manage all stewardship outreach to start? Turn off those messages and have confidence that these communications will not be sent by the agent. Onboarding also includes training the agent about your organization, helping you absorb not only your brand tone, but also obtaining a firm understanding of your programs, goals, and what you make you unique in your community. This option is under brand voice. At first, include documents that educate the agent on your organization's historical details and current milestones, then return back as new developments are made across the organization, providing content from materials such as press releases, appeal letters, and newsletters to ensure the agent is always as informed as the rest of your staff. You'll see within this configuration area, you can upload multiple documents. We've seen our organizations in our early adopter program do specific fundraiser letters, also including specific annual reports, stewardship plans. All of that information can be put into the brand voice for the agent to learn based on the communication tools presented. Once you've completed the agent's onboarding, it's ready to begin outreach. The assignment engagement workflows were built to launch slowly with a controlled approach of manual assignments to start with humans in the loop for intervention as necessary. Directly assign 10 constituents, like trusted donors, staff, friends, board members, to engage directly with the agent before it's deployed to a larger base. After a week or more, depending on your comfort level, add another round of manual assignments. When your team is ready to move beyond the initial test phase utilizing manual assignments, automatic assignments can begin. When the agent curates its own portfolio, it looks for unassigned individuals who meet your organization's definition of a mid level donor. Define the gift range your organizations considers mid level giving and let the agent take on the heavy lifting of qualification in an assignment. Once assignment takes place, whether it's manual or automatic, the development agent begins to draft thoughtful, personalized outreach in your voice on the right channel at the right time. The development agent communicates with prospects and donors via email and SMS text. A roadmap includes the addition of a conversational avatar later this year. This ensures your organization can meet your constituents where they are in their preferred communication lane. You have an opportunity to review all communications before they go out and keep tabs without having to manage everything the agent is doing. We believe trust is built over time, and you might put eyes on every outreach for a period of time. As confidence builds in the autonomous nature of the development agent, you'll want to spend less and less time reviewing. That being said, staff have seven days to review the subject line and the exact message to be delivered. I'll click here on Jennifer Jefferson's message. We'll see the message based on the brand voice sent out. Also, Devin, the agent, communicates that he is powered by Blackbaud AI. You have a few ways for the agent to be transparent, in its communication that it is based in AI. Don't want a specific message to go out? You can give specific feedback to the agent so it learns for next time. Suggestions like make the message more concise, make the message more verbose, include more program management information ensures the agent is constantly learning how to be a better ambassador for your organization. Canceling a message does not stop future communications from being generated. If you want a constituent removed from all outreach, simply unassign the development agent from the individual. All outreach is driven off of the fundraiser assignment. Different from multichannel workflows, agents can drill into each and every response quickly and easily responding at scale. The agent provides conversations, personalizing content based on their full constituent record, including things like past giving history, event attendance, and giving recognition. I'm gonna show you one example of a communication path with my particular record. So from here, we'll see a email that Devon sent to me. And over its history, you're going to see a two way street in this communication, back and forth communication, building the relationship, and giving donors a way to ask questions and learn more about the organization. We'll see Devin does an introduction identifying himself as being powered by Blackbaud AI. I asked Devin, what is Foggy's Valley's greatest need at the moment? Devin responds based on the information and brand voice uploaded at their greatest needs. I respond back, how can I donate, Devin? Devin responds back with a donation link for the donor to give. Again, embedded within Blackbaud applications, Information flows right back in and debited as credited for the particular donation. Where relevant, the agent elevates messages to a human for a response. In certain situations, the agent can't answer the question being asked or has been trained not to respond. So it elevates the message to keep humans in the loop. We'll see from my example here, I've asked Devon, what events does Foggy Valley have coming up? We have not updated the knowledge base with anything around particular events, so Devon escalates that in a queue. You'll see the escalation queue in the development agent management console. From here, we'll see a list of particular questions that exist where Devon can't answer specific questions that particular people have asked. So we'll see Cara's example here where Cara has asked a similar question. I would like to learn more about various events and fundraisers at Boggy Valley. From here, you have two options in the escalation queue. One, you can provide more information in which the agent can communicate back. You could even include a link to a particular event registration form that the agent can communicate back, Or you can assign to a human being. You can assign to a person that will then go through their interaction queue. They'll see it on their dashboard, receive a notification that a human is intervening for this conversation. It's important to note once inaction is escalated, the agent will stop communicating until you tell the agent what to do. Last and most importantly, when we go to the development agent communications area and see a specific record in a history of communications, the embedded nature of the development agent allows you to see in real time those communications that are happening on the constituent record. So if I go to my particular record, I'll see a history of those interactions on my record. No integration is necessary. All communications, even future communications that the agent is going to be doing, are stored on the record. Such things as opt ins, opt outs, solicit codes, consent are also stored in real time with the specific record. We hope you've enjoyed this overview of the development agent. Your new new virtual team members can help you achieve results that were once out of reach. The agent builds a stronger pipeline of qualified prospects and removes busy work and repetitive tasks. This frees your people up to focus on the moments only humans can deliver. Alright. Thank you very much, Scott, for that section. Angels for Good is probably the most exciting and impactful fundraising tool in recent years, and even more so once it comes to Blackboard CRM and our customers. Now as we head into the final of our three main sections, of today's presentation, We recently released a brand new resource center for Blackboard CRM that brings together all of the wealth of information across Blackboard into a single location. What makes this truly exciting for us is that it provides information. It also provides, shall I say, information on the plans and progresses of all the areas we've touched on today. It gives you access to best practice and guidance from across Blackboard and our partners to empower Blackboard CRM administrators, advancement operation leaders, and power users to better help support their teams and transition to new technologies and features. But I think the biggest benefit is the fact that we've started to build a brand new Blackboard University led elearning course, supporting user training and adoption through a series of new training videos. Our what's new channel will provide updates on all the innovation as they are released. These will take the form of quick summary level updates that fit into your busy schedules. The level update channel level up channel, sorry, will focus more on the wider Blackboard solution and how we are working to support your organizations every day. And finally, the advanced your skills channel will dive deep into functionality, allowing you to confidently implement and support your users and processes. Let's take a quick look around the resource center. Today, I'm going to show you the new resource center for Blackboard Enterprise Fundraising CRM, your centralized hub for everything you need to run, manage, and evolve your fundraising operations. Whether you're a system administrator, fundraising leader, or technical team member, the resource center brings together trusted guidance, product updates, and learning tools in one place, so you can spend less time searching and more time driving impact. At the core of the resource center is clear, task oriented documentation. These guides go beyond feature descriptions to help you understand how Blackboard CRM works in real world fundraising environments, covering configuration, data security, data management, and best practices. At the top, powerful search and filtering tools help you quickly pinpoint what you're looking for, from a specific configuration question to guidance on new capability. From the homepage, you'll find a dedicated security and compliance section, bringing together documentation on current release information, lifecycle and dependency details, and a system information protection section, where you can quickly access release notes, system requirements, deployment readiness guidance, and more, all in one place. We want to make it easy for customers to continuously get more value from Blackboard CRM, not just at go live, but over time. The resource center is focused on helping your team make the most of your investment. Here, you'll find practical information about our cloud innovation, recent product focused blogs, and guidance to help you adopt new capabilities faster, refine workflows, and solve common challenges as they come up, all without having to search across multiple systems or ask around. Whether you're exploring new features, looking for best practice recommendations, or trying to optimise how your team works day to day, these resources and e learning videos are designed to meet you where you are and help you move forward. The essential resources section highlights foundational content designed to support teams at every stage. These are the core materials any organization rely on most often, including key documentation, guidance, and references that come up again and again. It's a practical starting point when you need answers quickly or want to ground your work in recommended approaches. Technical resources are readily available to help technical and operational users fine tune how the system is configured and used. This includes deeper documentation, configuration guidance, integration references, and technical best practices that support automation, data flow, and system performance. These resources are especially useful for administrators, operations teams, and anyone responsible for maintaining or extending the platform. Instead of trial and error, teams can reference proven approaches to streamline processes, reduce manual steps, and support more consistent outcomes across the organization. Cloud migration resources are available to support organizations as they plan to move to Blackboard Cloud operations. Here, you'll find resources such as readiness considerations and technical guides, so teams know what to expect before, during, and after migration. Whether you're in early consideration or actively preparing for migration, this section helps centralise the information you need in one place. Below, you'll find e learning videos that highlight what's new and recently updated in Blackbaud CRM. It's designed to give teams a quick view into the latest enhancements, improvements, and changes without having to search through release notes or communications. Each video includes clear context around what changed and why it matters, helping teams understand how new capabilities fit into existing workflows, so they can prepare to roll out to end users. New learning videos are published regularly, so teams can continue building skills as the product evolves. Ultimately, the Blackboard CRM Resource Center is designed to put clarity within reach, bringing knowledge, updates, and guidance together in one intuitive experience. It's another way Blackboard helps enterprise fundraising organizations reduce complexity, move faster, and stay focused on what matters most, advancing your mission. Explore the resource center today and see how it supports your teams now and as your fundraising strategy continues to grow. Hey, Chris. Sorry to interrupt. Just a quick note. Your audio, you seem to be having difficulties with it, so not sure if you're muted. Is that better? That's perfect. Thank you, very much. I'm sorry, everyone. There's me chatting to myself. There we go. It wouldn't be live without some fun in there. In our last product update, I'll start in the beginning. In our last product update, I mentioned that we started working on our Windows and SQL certifications. Certifications. We've been busy working through the twenty twenty two versions of those products, to ensure compatibility and seamlessly, working with those versions. We're almost finished with those updates, but and the full package of updates will be included in our September service pack. As soon as we finish that, we are moving on to SQL twenty twenty five doing the same regression testing remediation for Blackboard CRM and Blackboard Internet solutions. In fact, we'll be testing SQL twenty twenty five with both report server twenty nineteen and migrating to Power BI reporting services. So we'll keep you updated with the progress on those areas as well, as we get closer to releasing those. For those customers using WealthPoint, or one of our predictive modeling services, we're really excited to bring you the next evolution of identity resolution to life. Identity resolution is the engine that allows us to accurately match third party data, such as wealth indicators, giving behaviors, and other signals to the right constituent inside Blackpool CRM. And as you can imagine, accuracy is critical. It directly impacts both the quality of the screening results and the confidence you place on the predictions we generate. We made significant investment in industry leading identity resolution services from LiveRamp. This gives us access to a much richer and more sophisticated identity graph, one that's purpose built for connecting people and households across complex data sources. We're in the process of rolling this improved identity resolution out to all our solutions. The impact is measurable. As you can see, the match rates have increased, moving from high sixties to nearly 90% for individuals and over 90% for households. This means more matched records, more completed profiles, and more usable results coming back from screening. This is commonly available to our US based customers and represents an important step forward in strengthening the data and foundation that WealthPoint and, predictive models are built on. And another improvement is the identity resolution capabilities, is what I wanna call out is identity thread. Excuse me. Identity thread is our answer to the master data management problem. In addition to Blackboard CRM, we know customers often manage other sources of data, whether it's for volunteers, events, email marketing, payments, any number of things. As constituents engage with you in numerous different ways, Any given individual or household often represents in different ways across different databases with just a fragment of their overall relationship represented in any one of these numerous records. And we know this presents an ongoing challenge for duplicate management data reconciliation and effective stewardship because we know that a complete view of your constituents is what drives better stewardship. Customers using this service typically see a 43% increase in duplicates identified compared to those using standard name and address matching. Beyond that, customers can use the same keys generated to merge or unify records across systems to reduce fragmentation and ensure better stewardship. In short, this solution allows you to submit records from any database to Blackboard. We screen it against our master database of individuals and households and return the unique key for that individual or household. And for customers using Bright Find DataLink, and their integration engine, identity thread can be applied at point of integration. So you can imagine we're really excited about the pro the improved matching and ability that, achieve better results through this. If your organization is looking to reach more donors, gain visibility in your corporate given activity, and receive donations at significantly faster rate, it's important to be active in the Blackboard Verified network. This is a free nonprofit portal that connects your organization to corporates around the world, giving you access to corporate giving and volunteering programs powered by your calls from Blackboard. Today, that includes access to over 500 companies and millions of employees worldwide. By claiming and optimizing your profile, your organization can improve the visibility in employing employee giving experiences, track donations, and verify requests in one place. We also continue to strengthen the connection between our corporate and nonprofit technologies. And coming soon, this will connect to Blackboard integrated payments as the digital disbursement method within the Blackboard verified network, meaning faster acceleration of donation delivery and reduced manual processing. Okay. For those customers using global cloud operations, we've been working with you over the last six months to upgrade your environments to either service pack 40 or 41. These are important milestones as these service packs have critical vulnerability, fixes in. And I wanna take a moment just to thank you for partnering with us to get these updates updates completed. So today, I'm here to remind our on premise customers that these service packs should be considered as an essential part of your security planning and apply to your environments. Vulnerabilities don't just disappear because you are not hosted by Blackboard, and we won't be pushing these service packs unless they were crucial. And since then, we've released service pack 42, and customers can access that through cloud portal if you're hosted by Blackboard or via the blackboard.com download section. You can expect service pack 43 to be released in mid June as well for your planning. Over the last over my last few slides, and I'm sorry we're running a bit behind. I do apologize. I wanna summarize the different features and innovations that you've seen today against those three timelines I spoke at the start of this presentation. For Blackboard CRM, we're already planning the initial race of Sky UX. It won't stop there because it will continue to evolve and grow as Deepinda said earlier. We're extending the available duration to which you can choose backups within our cloud, cloud environments when you're refreshing nonproduction databases. This update allows you to choose a database backup within the last ninety days from the current seven days, so quite an extension. As we look forward to the rest of the year, we've got more Sky UX, capabilities, and we'll also be launching the preview of Blackboard, AI chat with no certification and our agents for good early adopters. You've seen today doesn't stop there. SQL 2025 certification, more virtual team members to join, Blackboard CRM, and our Sky user experience will change gear and start to cover admin functions like shell designer. I've been talking about Blackboard CRM. Blackboard Internet Solutions is still a vital part of Blackboard CRM solution. And so we've been working with our customers to improve the accessibility. Thank you for your feedback. Our event rich forms, and we've recently released the ability to copy custom framework parts. In the next service pack, you'll also see support for the dot web p file format and later this year, the ability to create friendly URLs for both temporary and permanent redirects to any website URL. As we look further out, we're introducing and upgrading Blackboard Internet solutions to use Blackboard's new payment checkout capabilities, which will bring a better experience for your supporters, one that is more secure as well as a smoother checkout process. And this wouldn't be a product update without a road map slide. So all these features we've talked about, you can see how these are all fitting together over the next couple of years. What excites me most for Blackboard CRM right now is that this journey is enabling more innovation and faster releases of our new capabilities to provide greater value to your organizations. Yep. So, what's not on this slide, sorry, is the discoveries we're also running. Prospect management from identification stewardship, starting this month. So we're doing prospect management starting this month, and revenue processing will start later this year. So if you're interested in being part of either of those or both, please let your CSMs know or sign up blackwood dot com slash c c. I'll read the links in the documentation section as well. Now I'm gonna pass over to Alison to wrap us up this time around. Thank you, Alison. Fantastic. Thank you, Chris. Thanks everybody for staying with us. I know we're running a couple of minutes, over, but just wanted to wrap up with a few key updates that we're really excited to share. Chris and I started this inside track series in March. It's more of a, focused topics, shorter format session, than the product update briefing, and we're offering ongoing continued access to what's coming next, and the team's building it. It features a close-up look at a specific topic each month with live q and a, with product leaders. So I encourage you to attend in June. We'll be focused on, AI, more conversations about chat, agents for good, what's happening with that, and the the future, for that. So, again, in the doc section, you can, access the link to register for that. Community discussions, we have a a really thriving community for this product. Encourage you to check that out. Connect with your peers. We have monthly user groups. Be the first to see expert tips, product updates, recap blogs, all kinds of great stuff. And later this year, in Columbus, BabyCon twenty twenty six, I am thrilled, to be at the helm for the first ever full track for Blackbaud CRM, which we will have some of the sessions that'll be releasing later this month. Please check it out. We really look forward to seeing you there. It's getting bigger and better every year. And, this year, there'll be a lot of conversations and panels about trends, innovations, how, different organizations are deploying AI, and adapting to this, very changing technology environment that we are living in. Next up, wanted to note BBDEV days. Registration is officially open for this annual event takes place the June. Great way for you to, you know, kind of delve in more with developers and the Blackbaud ecosystem. And it scales, whether you're just getting started or you're already building advanced solutions. There's truly, sessions and topics for everyone. So check out the registration page. You can see an overview of the sessions that are available, and there are a variety of ticket prices for developers that really wanna get in and, attend, you know, the full breadth of sessions to a free pass that give you a taste and can maybe try it out for the first time. So, great opportunity to connect with other Blackbaud CRM, members of our community. And just as a reminder, this was born from the Blackbaud CRM community. So, again, very great strong representation for this product, in this, developers conference. And like everything, you can find links for these in the docs section. Agents for good product update briefing, we touched on this a bit today. Thank you very much, Scott. But if you're interested in kind of learning more about the strategy, where this, is heading, you can join the agents briefing, access that, in the docs area. And then last note, we do have a detailed overview of recent payments enhancements and how this can support your organization. You can register for the payments pub, product update briefing. And for all of these, we got a number of questions about this. Even if you're not able to attend these sessions, by registering, you will get access to the recordings, so you can watch at your convenience. Chris has kicked off a survey. We would be so grateful for your participation. If you could please take a moment to give us feedback, not only to shape the product update briefings going forward, but I put some questions in there to help us prioritize content, through the year, help me shape the track for b b con, videos, prioritize videos that will come to the resource center and webinars and just other content areas that we can best support you. We're very grateful for your active participation in this session. Thank you very much. I know there are, a lot of questions that we did not get to, but I promise we will follow-up. And that's it. So thank you for so much for joining. That's a wrap. Thank you, team, for the wonderful presentation. And for all of you, special thank you for your patience. We wanted to do this live, and, obviously, there's a couple little glitches along the way. So apologize, for any inconvenience you had with audio, or, you know, overlapping videos. We appreciate your patience and, being with us, and you can reach out to me if you have any, follow-up questions about how to access recordings or anything like that. You should get an email within two days, for that. Thank you very much. Enjoy your afternoon, and we look forward to connecting with you soon.