Name: Reflect and Refine: Leveraging Data to Drive Donor Stewardship in Blackbaud Altru®
Uploaded: 2025-02-26T20:30:13.140Z
Duration: 50 min 16 s
Description: Reflect and Refine: Leveraging Data to Drive Donor Stewardship in Blackbaud Altru®

Transcript for "Reflect and Refine: Leveraging Data to Drive Donor Stewardship in Blackbaud Altru®": Just waiting to see those numbers go up. Hello, everyone. I see our numbers starting to climb. People are starting to join us. Thank you for being here. We will get started in just a few moments. I'm just waiting to make sure people are that are coming or can join. I see our number is still going up. Thank you for joining us. We're just gonna stick here for a few minutes. In case you haven't noticed, we have a little chat area where my friend and colleague, Jeff, and I have just said hello to you guys. Feel free to write hello back to us. The chat is your primary way to reach out to me and, you each other, really. So during this webinar, please use the chat. You can write messages. You can write questions in there. You know, just reach out and talk to us. Hey, SoCal. Hey, Amy. Oh my god. Two Amy's in a row. So I'm glad to see you guys are all joining. Thank you for telling me who you are and where you're from. We love to collect all sorts of fun information from you guys. I do hope during this time that we're gonna get to know each other a little bit better and that you guys, you know, feel free to write as much in the chat. One thing I am gonna suggest in the chat, if you guys have questions is keep looking at the chat. You might know the answer to the question that your friends just asked in the chat. You might be asking best practices in the chat and your friends might be answering it. We have done some great webinars here, and some of the best information has actually come from other people in the chat, not from us, which has been fantastic. We really appreciate how much you guys as a community help each other out, and I'd love to see that in our chat. So feel free to share information in the chat and help each other out. We're gonna get started in just a moment. Our numbers are still climbing. So excited to see you guys all here. We've been doing this webinar series for a while now, and we are seeing just great results. So thank you for just being such a great Blackbaud audience. I'm gonna launch, just get going in a second, but we are today talking about donor stewardship. So, again, in the chat, if you feel that, you know, there's something I haven't talked about that you wanna share with your friends and colleagues, feel free to do so. Okay? So getting going forward, let's talk really quickly about, of course, me. Most important thing. Right? My name is Evan. Hello, and hi. I live in the great state of Maine, the town of Windom, Maine. I'm a customer success manager here at Blackbaud, and I've been with the company almost six years now. As a customer success manager, our job here is to help you guys be successful and see the value in your products. And, oh, I just noticed in the chat a shout out from Portland, Maine. Way to go, go Mainers. So our job here is to, you know, help you guys be successful with your products, which is why we're doing this session today on how you can use Altru and how you can use your data to be better with your donors. I wanna work with you guys to determine your goals and help you guys surpass them. So we're gonna hold more of these webinars about many different topics in the future, so keep an eye out. When, I send you guys the documents to look at for, resources, there's a link for our past and future webinars. Please check it out because we're awesome, and we wanna see you guys there. Little bit of housekeeping. This webinar is being broadcast through your computer. So if you are having issues, please refresh your browser. If you click on the docs section, you can get helpful links and resources. You can adjust your settings with the cogwheel, and your feedback is important. So let me know how I'm doing. And use that chat to answer questions for your friends and to ask me questions. I will do my best to look at the chat from time to time. I'm actually very easily distractible, so the chat will catch me sometimes. But, sometimes my buddy Jeff, who is in the chat, he'll be answering questions for you. And sometimes I might not get to him until a little bit later, and we'll try to come back to it. Another thing I do wanna point out though is a lot of times people ask questions early on, and I'm probably gonna answer that. So for the beginning, unless you have a question on something I just said, try to save some of your questions until we keep going on because I might actually get to your question eventually. Okay? And we're rolling on five minutes in, and we're already doing great. I've seen a lot of people writing in the chat, and I appreciate you guys oh, so very much. And hello to you, Tricia. She's the last one to write in here. Okay. So what is donor stewardship? You've probably heard the phrase. If you're here today, it's probably because you work with donors and you wanna get better on it. Donor stewardship is the process of building and maintaining strong relationships with your donors. It involves thanking them, keeping them informed about how their contributions are making a difference, and engaging them in meaningful ways to ensure they feel valued and appreciated. Essentially, it's about showing donors that their support matters and we're fostering long term loyalty. I know that most of you already utilize Altru for donation forms and for ticket selling, but there are ways that the data in Altru can help you better reach out to your constituents to keep your relationships open so that you have a healthy future with them as well as in your community. So this is a little bit about quick wins. Okay? If you haven't looked over your acknowledgment emails in a while, please do this soon. Make sure that you're sending the message that you want. If you're receiving email notifications on donations and sales, take a moment to send personal follow-up to anyone who makes a large donation or sale. Personal touches go such a long way in making people feel heard. The image you're seeing on the screen is just where you can go into the web area to change your default acknowledgments. Make sure that every so often, you actually look at these and make sure that they're still sending the message you want. I recommend, bare minimum, once a year, you consider making a small change to the letters. It could be an image. It could be the wording. It could just be something small. But you want people, especially who are regular donors, to see that things are changing, and it's great for you guys. And, also, if you have any quick things that you wanna share in the chat that you've put in your acknowledgment emails that have been successful or that you feel are great, feel free to share that. Okay? But, again, these are your default acknowledgment emails. They're sent out every time somebody buys a ticket. They're sent out every time somebody joins a membership. They're sent out every time somebody purchases something or donate something. So it's a great way for you guys to show your love. Okay? That's just a quick win. Alright. The new year. Welcome to 2025. And this is that perfect time for you to reflect on what went on last year and put up something to share with your donors and your visitors. We wanna keep people thinking about you, so let's talk about all the ways we can reach out to those people we rely on, share information to keep them coming back. You are reaching out to say more than hello, so think about what you want to get from them and what you hope they will do when they read your letters or emails. We're gonna talk about making a letter to all of last year's donors, which hopefully a nice long list for you guys. Let's talk about what you should share. What was successful last year? How many visitors did you have total? Is it more than last year? How much money did you guys raise? Did you guys have any special events? Was there somebody new on staff? What are your plans for this year or next year? What are you gonna do with the donations that you got in last year? This is I'll take a quick moment and give you guys a chance in the chat. What information do you guys think about you wanna share when you reach out to your customers about your plans for this year or about your successes from last year? Is there something I didn't mention that you think is a great thing? Please take a moment if you can to share something with your fellow nonprofiters in our chat, and maybe you can come up with some better ideas. Did you know you can make a query to show you the total giving for a specific designation? You can look at the total giving for your annual fund for 2024. You can also use our reports to see if you had more visitors this year than last year. It's not hard to get that information from Altru and then to do a comparison. If I mentioned something in here that you didn't know you could do and you wanna know more about it, please feel free to let us know, and you can reach out to your customer success manager because every one of you has a personal customer success manager at Blackbaud. So they can help you understand these reports and how to use them better. So, again, we're talking about this year. Right? It's a great time to talk about success. Show the people that came to visit you guys that you are paying attention to what's going on. So what new events did you guys hold? Were those events successful Did a lot of people show up? Are you guys offering a new class, a new camp this year? Is there something that's no longer gonna be offered? Think about all this information. An Ultra can generate reports on a lot of these things with queries so you can show progress. If you need help with this, please reach out to us so we can give you insights on how to utilize this. Again, though, on the screen, you're seeing an image of a really quick query put together to just pull together donations and people. Is there something else I should have mentioned here that I haven't? Feel free to put it in the chat. Okay. Let's talk about quick queries for segmentation. Altru Query can help you pull together a list of all the donors from last year in a snap. And with that, you can create a mailing that reaches out to all your donors to thank them for all that they did. You can make similar queries for all ticket buyers or membership purchase, and we recommend doing a special letter for each of them. That means creating different segmentation, not sending everybody multiple emails, finding a way that you wanna reach out specific people. I appreciate Kathy just put something in the chat. She said a a monthly donor newsletter to everyone who's donated in the past year and updating them on what's going on, especially expansions. Expansions are expensive, and it does require a lot of donors, Kathy, and it's great to keep donors updated about how their money is being spent. People like to see that you're making progress, and I want you guys to be successful. So let us know if we can help, Kathy. Here is a quick example letter that was designed in Altru that can be sent to everyone who donated in 2024, a simple way to just say thank you for your donors and all that they've given. If you're looking for something more provocative, we have lots of different Altru partners that are gonna be listed on the Blackbaud partners page, which is in the docs area where I shared. So if you feel that the Altru emailing capabilities aren't meeting up to your standards, that's totally okay. You there are lots of third party vendors that work with Altru. Altru has open API, so feel free to utilize those to make your system more robust. But this letter that I generated really quickly is something that you could easily send out, and it was, gonna go out to everybody that is on your query that you put together. And it's just a great way of saying thank you. Lisa, you asked if there's a recording of this webinar. Yes, everyone. This webinar will be recorded. When you're done, you'll be allowed to come back and watch this so you can hear me talk about this over and over again. So that's just a quick example, and we have more people sharing great stuff in the chat, so make sure you're reading it. Let's talk about how often you should outreach. It's important to regularly reach out to people who have interacted with your organization, but please be mindful of not overwhelming them. Develop a communication plan that suits your needs and try to adhere to it. Review and adjust the plan based on what works and what doesn't. You might have different outreach strategies for various purposes, so segment your audience accordingly. Make informed decisions about who you're contacting and why. If you're unsure, discuss it with your customer success manager at Blackbaud and devise a plan to maximize your success. Many of us are involved in more than just one thing at work, and many of us are involved in other nonprofits. Think about how often you receive an email from the nonprofits you're involved with, and think about how often you actually open those emails. Do you open them often, or do you ignore them, and why? This is great insight for you to think about when you're talking about your work and what you're gonna do. Alright. There are different forms of outreach. Okay? There's a lot of reasons to reach out, and this reason should help dictate how often you reach out and who you're reaching out to. So here's a couple of examples of donor stewardship that you could be sending out. A letter about a new event, a letter thanking them for donations they've made, a letter to all the donors from last year that shares your success, a letter to share your future plans, a letter to ask for a current campaign. You may bring these together. You may choose to segment these and do these as different letters. If you are gonna do these all separately, I recommend you think about an appropriate time of year so that you're not doing them all around the same time. If you're trying to bring them all together in a newsletter, that's always a great idea. But make sure that you're gonna able be able to segment this so that everyone sees what they need to see. Amy asked a question in the chat that I'm gonna put out. She said, if you send these letters out not through Altru, what is the best method to track them in Altru? That's gonna depend on what system you're using to send it out. A lot of the systems that talk to Altru have the ability to still mark things as being sent. Mailchimp, I believe, has a Chimp integration, which is what they call yep. And O Matic is what does it. Cathy, thank you for answering that in the chat. And that allows you to track in Altru emails that have been sent out so that you can see what you've been sending out outside of Blackbaud, and it really is important that you track those. Again, you wanna be able to make sure that you're not sending someone the same thing over and over again. Thank you to everybody else in the chat who's sharing the products that they use and how they're if they're being successful. If you have any feedback on products, put it in the chat. I know you guys would all love to hear what works and what wasn't work. So here's a big question. How do I reach out? Do I use an acknowledgment letter or an appeal letter? And this is a question that's really only gonna apply to people who are using the Altru system to send it out, but it's also how you'll generate your queries necessarily for other systems to do. There's some great stuff going on in the chat right now. I don't have time to read it all out loud, but make sure you're reading it because there's some stuff with some custom queries going on. Alright. I wanna talk about acknowledgment letters versus appeals to send things out. Okay? There are benefits to using either one. So you could be both allow you to make a query and select who you're reaching out to. Both allow you to create tailor made letters with our merge fields. They have the same type of merge fields and a emailing capabilities, really. The major difference is that appeals uses constituency queries and acknowledgments uses revenue queries. And appeals can reach more than just the people in a query, and it has more ways to segment it. So, again, if you're using a third party, this may not apply to you, but I do wanna talk about how it uses an Altru. This is, really a taste thing. Like, what what works for you is gonna be you. So I'm gonna show you guys a little bit, and I want you to just take a moment and think about, like, what's gonna work for you. So I'm gonna do a brief demo. Okay? I'm gonna go into Altru, and I'm just gonna show you guys how to make a letter using acknowledgments and then with appeals, decide what's right for you. I'm also gonna show you how to get different segments for your queries, and I'll go slow. But see save your questions, and I'm gonna try to get to them as quickly as I can. Okay? Bear with me as I now change what's gonna be on the screen. Alright. And welcome to Altru. If you're having trouble reading this or seeing it, there should be a button in the bottom corner that should make this a full size page for you so you can see what's going on. Please note that while I'm doing this, I may have harder time reading the chat. So we're gonna start by going in and doing a letter. So let's start by doing an acknowledgment letter. Pretty easy. Once you're in here, to add a letter, you simply click on the add button. We're gonna name this. This is where you pick your selections of constituents. This is your query. This is who you wanna reach out to. Clicking on the add button pops up a new area. Now you may have already made one, but if you haven't thought of one yet, you can just hit create an ad hoc query right here, and it will bring up a query one. Notice that it only gives you a few types. If you're gonna premake a query to use with an acknowledgment area, know that it really needs to be either revenue, payments, or revenue marketing. Most commonly choose is revenue. So we wanna reach out to everybody who gave last year. So we're gonna start with revenue highlighted right here. I'm gonna click on date and bring it over here. I'm gonna set it to between. I'm gonna do the first of the year twenty twenty three through the end of the year of 2023 or 2024. Sorry. I'm already lost on the year. Anyone else having trouble with the dates? So this is gonna pull everybody who donated in 2024. All revenue related to that at this point will pull in. The next thing I wanna do is make sure I don't just get all revenue because I wanna look at specifically people who gave gifts. So if I click on application details and then type, I can set it equal to gift. Now it's going to look for people who are gift givers in this year. That means donations specifically. If you also want to pull in some other types, you can do it again. And add in something like membership because maybe you wanna actually pull in people who spent money on memberships and donors. What's in this results field to display is not nearly as important right now as what's up here because this is going over to a mailing anyway, so it's kinda pulling information in that mailing. However, if you're sending this out to a third party, it may be important. So this is the area where you're gonna actually put your output of information. Some third party connectors are gonna give you specific fields for that. It depends on which mail company you're using, so I'm not gonna spend too much time talking about it. You can talk to us if you have a specific one in your needs, but most of the time, what's needed is gonna be designed by that company, and they're gonna be able to tell you how to set these queries up. Okay. So I have a query right now. It's everybody who gave a gift and everybody who's or a membership, but let's say I don't want it to about memberships, but I wanna do gifts. But let's say I also want it to be about a gift, and I wanted just specifically ones that were big. Maybe I click on the amount button, and instead of being equal to, I'm gonna just set to greater than or equal to a hundred dollars. I wanna talk to just the people who gave more than a hundred dollars, and you can set that to between as well. And maybe you write a different letter for different donor types. Maybe you write one letter to everybody. That's fine too. But either way, it's nice to know that you can make segmentation. I do feel that it's best for you to do a different type of segmentation for some of your higher donors than the rest of your donors. While they all need to be talked to, they all need to be reached out and thanked, it's nice to do one for the high donors. They appreciate it, and you want them to continue to be high donors. Alright. I've got my query done. I'm going to go to my save options. I'm going to save it and close it, and it's going to bring me right back in to that letter designer area where I was. And it's in the area right here. So I hit okay. And now that's the selection of constituents for this letter. Now you can click include inactive constituents. Don't really recommend it, but that's a choice. We wanna leave it here at merge recipient if we're gonna do it right here in Blackbaud. However, if you guys are exporting it to a different platform like Mailchimp, this is where you would click export a CSV file for the recipient information, and this will send all that stuff for your mailing house or Wordfly or whatever you're gonna use. Choosing mail or email really is gonna decide how to go. Remember, with mail, it's basically just gonna create PDFs for you to print. Most of us, I hope, at this point, are using email, though. So for this example, I'm gonna do email. So this is gonna send an email to everybody that is created on this list that has an email. If they don't have an email, it won't send it to them. So you can actually also make sure that your query includes people who have email. But, again, typically, at this point, you have an email address for almost all of your donors that donated last year. So we're gonna look at this area, and I say, yep. The merge fields are gonna be all set. I just saw a question in the chat. Thank you, Patrick. It's gonna go for the primary. So we have to define our mail content. So this is where we click add, and we actually get to open and make our letter. This is a very basic letter maker. However, there are some things in here to add links, to add images, to make it look nicer. Put in your email address. And one thing that you need to know if you're ever using these, you cannot do this unless you've included a link to a privacy preferences and email preferences. This basically gives people the ability to say to you, I don't wanna get emails from you. Thank you. So you'll need to make sure to include those. If you don't, it won't let you send it, and that's okay because you'll get an error message that explains that, and then you'll just add it. So in here, you can do that. Your merge fields, which is fully important, go right here. So if you can just dear first name, and it will start doing that. So if you, there's lots of different merge fields in here and you can add and subtract more, But the merge fields and a giant thank you letter to many people, you're actually gonna be using very few because you're not gonna specifically mention, like, their donation. So look into that stuff. Play around with this. Write a couple of practice ones. You know, you can create a query that just pulls you so that you can try it out. It's just a great way of, making sure you're sending the right stuff. Once you've got all your content in here and you're all set to go, all you have to do is click okay, and it saves it. Oops. See, there it is. I didn't put the link to the privacy page. I'm going to put that in right now. I do my email preferences and I can just do preference. I can't spell because everyone's watching. And then I need to do a link to my privacy. And this is just good practice, which is why Blackbaud kind of makes you do it because you really do want good practice. And that should be on all of your emails going out. Again, it allows people to tell you, I don't actually wanna be solicited. Thank you. Or just let them know what information you do or don't share. So once we've created that, it's all set. It's in there. This is actually ready to go. Now it's gonna ask me when I go on to the next thing. What do you wanna do? It's gonna ask you to finish it up. Where are you gonna put it? These are all the ones that are in there right there. You can click run now if your plan is to actually run it right now, or you can finish and close, and you'll now see it in your list of your webinars. I'm sorry, of your letters, and you can send it out when you want to or just have it run like your regular letters that run throughout here. So that's how to make a quick one in the acknowledgment section. And as you can see, it has some pluses and minuses because the acknowledgment one was really easy. It just kinda pulled together a bunch of people, and it was ready to run it out. I wanna show you how it looks differently, though, when you're doing it from the appeals sections. This is a test database, so please bear with us. There's a bunch of stuff in here. If I'm doing it in here, it wants to know when you're going to send it. You need to link it to an appeal. And this does help with your tracking because linking it to an appeal makes it easier to find. You want your address processing to either be standard or something you set up with your membership renewals. You can change those and add them in here. And your name formats. This is what's nice about this. Do you want it to it can ask you, do you want it to send one letter per household or send a letter to each individual in the household? And that's something that you need to think about. So ask yourself, if a husband and wife both donated, do you wanna send an email to both of them, or you just wanna send it to one person? That is your personal opinion. Some people prefer to just get one per household, but, honestly, people are separate now. They have separate emails. They do things on their own. It's kind of nice every once in a while to send one to both people if they gave separately, especially. If they've just been giving as a couple, then one for the household's fine. It's really gonna come down to the demographics in your community and the people that you're working with. So just make that decision, but think about it. You had a great question, Lauren, and that's, for this particular process. So in the next section, similar to what you saw before, it's gonna add for a ask for a selection of constituents. So In this area though, when I go to create ad hoc query, you're going to notice that these are different because this is a constituent one, so it's going to look at constituents. I'm going to do very similar things, but it's going to be different to find. If again, I want to look at everybody who gave last year, then I'm going to look here on the left for constituents. I'm going to scroll down until I find revenue and highlight revenue. Again, I'm going to set the date So last year, whole year. The other thing you can actually do is click on date. And depending on how you got your system set up, you can actually choose specific date or just do last calendar year. And, again, that is defined in your system, so that might be different from everybody. You also might have a different fiscal year. So we can say the revenue is last calendar year. We can also if we wanna learn more about the revenue, we can do the amount from right here. If you want to make sure it's a gift, simply click the plus button next to revenue, come right down here to application details, and there's the type, and we can set it to gift. This is gonna export basically the same information as the one I showed you in the acknowledgment process, but this is a great way to look at these from here. So I'm going to Save it. And it's now in there for my appeal, and it's gonna look at this. Now here's where it's really different. We also have the ability in here to exclude people based on some following things. For example, if they've already gotten some email in the past four weeks, if they've been mailed to 12 or more times this year, or maybe if they've given recently, or if they've given a little bit more. You can edit those in here. Those are just the most recent ones that are prominent. You can add ones too. But these exclusions sometimes are a great way to make sure you're not over sending things. However, they can also get in the way, so make sure you're checking on them and make sure that they're there. You can also choose solicit codes, which I highly recommend. In here, where you can choose the do not email and say, let's not email anyone who doesn't wanna be reached out to. You can also use an exclusion, segment, meaning you can make a query of people who you don't want to. So I have a giant query that pulls together all the donors. Maybe I have another query of people who you just recently spoke to in public, and you're like, I don't wanna do that. When you're looking at it here, what do you want it to do? Very much the same. We're gonna keep with merge recipient. We're gonna do email. The ask ladder is in case you're gonna put asks in there, like, we're looking for this much, and this is where you make a change of which type of ask ladder you have. So those you can set up and you can preview what they look like here, and you can add your content. And, again, this is designed as an appeal, so it's actually designed less on sharing news and more about asking for something, but you can still use it to share news. Merge fields are the same, and the practice is pretty much the same as the last one. So you can put in their names, put in their full name, first name, however you feel comfortable. Spend some time thinking about that with you and your team and decide what's gonna be the best way to reach out to your customers. Once you've got this letter written, it's ready to go, but don't forget, you have to include your links. And, again, these links are designed by Blackbaud for your protection and to make you just look really professional. So that's all set. I'm ready to go. Next step, finishing it up. So here's the name of our letter, and it also gives the option to create a selection from the results. In other words, you'll be able to see another query of everything that came out. When you're finished and ready to close, it'll show up in your list of appeal mailings and then you can set it up to run. Let's see. It's attached to the appeal. Here's the mailings right here. You can do your run mailings. Once you do, it should give you a list of everybody, and it should tell you how successful or unsuccessful it was. I'm not gonna do that because this is a test database, so there's nothing really good to share in there. So that is how you can make a letter the first way and a second way to look at it. If you wanna do a preview, Marissa, great question. I really recommend that you guys try this out. If you really wanna do a preview, there's ways to look at previews in this, but the best way, the absolute best way to do it is to create a query that only finds you in your system. Make sure you're in there. Everyone should be in your system. Run the query on just you. Do the letter to just you and make sure that it looks nice when you get it. That way, you know what it's like to get it in your email, to look at it in your actual inbox. It's really the best way to get ahold of things. If you really wanna work on it more, talk it to your customer success manager, and we can give you some best practices. With my customers, we often sit down. I add have them add my email into the system, and I have them send practice emails to me, and then I can give them feedback. It's a great way to just figure it out. But you should have plenty of coworkers who are also willing to do that with you, and that way too, they can see all the good work you're doing. So I'm gonna stop sharing that, and I'm gonna come back to my slideshow. Autumn asked, the third party wants to share API key. Is that a good idea? Oftentimes, it's essential, so you need to. So you're gonna have to talk with them and figure it out. We do have, like I said, open API. So a lot of things work with Altru, so you might need to share those. I'm gonna open us up really quick to questions at this point. Put something in the chat. As a lot of the questions I'm seeing in here, you guys have been asked answering yourselves. Thank you guys so much. You're you're the best. If you guys don't know about the Blackbaud community, it's pretty much like this chat, only much more organized. Go into the Blackbaud community whenever you have questions like this. They're a great place to get answers and talk to other people who use the same solution as you, And some of them have been using it forever, and they have just great insight. So any questions I haven't already answered, plea feel free to put them in there. I see. I'm checking over here in okay. Here's a question that I heard from Sydney. She said that Blackbaud Raiser's Edge is integrating AI capabilities. Are there any plans to do AI resources in Altru as well? Thank you for asking that, Sydney. The truth is, if they are talking about it, they haven't told me about it. As customer success managers, we are professional blabbermouths to our customers. So they pretty much only share things with us if they're rock solid and they're ready to go. At this time, I'm not aware of any AI that's being added, other than, we do have some AI for, donor related asks, meaning, like, what numbers appear. If you're looking at optimized forms and things like that, the new donation forms, they have intelligent ask. Are they going to be, integrating intelligent ask, I believe, so far? And that is basically going to change the numbers based on some kind of AI formula that it has so that it asks better numbers to get you more money from your donations. But right now, that's the only AI integration that I'm aware of, in Sydney. For Altru, there's a lot that came out in Raiser's Edge this year. We're hoping to add a lot more to Altru, in the future. If you look, the big change for Altru this year, and if you guys haven't had a chance to look at it, has been the new forms, the optimized donation forms. If you haven't tried them out, if you haven't heard about them, if you have any questions, please reach out to your customer success manager, or you can reach out to me, and I can get out to your customer success manager. They're great. They are getting tons of positive feedback. They have donor cover, so there there's just no reason to not try. They're absolutely free. You all have them. Play around with them. Reach out to me. Let me know. I'll be happy to show you how to make them. They're great. I just saw a couple of people saying they love the new optimized form. That's great. An acknowledgment query is just one way to thank donors through emails. Stephanie, it's probably the best way that I'm aware of. So just, you know, make sure to go through those. If you're looking about, the forms and you wanna know how to view them, I we're not really talking about that in this particular webinar, but we have done past webinars on them that'll show you how to get in there. So, in the doc section, if you look at there's a webinar on donation forms that goes over that. If you don't know who your customer success manager is, all you have to do is type in the chat, I'd like to talk to my customer success manager, and I don't know who that is. And me and Jeff will reach out to that customer success manager and tell them, and they can talk to you. Okay. Rebecca Martin says, how do we prevent the query from pulling people marked as do not mail? There is a way in the query actually to look at their email preferences and exclude people who are do not email. If you need help with that, Rebecca, you could reach out to support. They could show you in a short heartbeat, depending on which kind of query you're building and which kind of letter you're doing. It's actually fairly easy to do. Thank you to everyone who's reaching out in the chat and asking to talk to their customer success manager. Customer success managers love to talk to you. We love to hear from you. It's the only way we can make you successful with your products. I wanna talk to you guys about one more thing really quickly, and this is kind of important. I wanna know if there's anyone here who's interested in working with us a little closer. We are always looking for more Blackbaud advocates to work with. Blackbaud is, a big business. We have lots of customers, and we talk to you guys a lot. You guys might have gone to one of our webinars or bbcon, and you might have seen us showcasing some interesting information, and we mentioned our customers. So you could be that customer. What I wanna know is if there's anybody here in the chat who is passionate about making a difference and eager to share your success story with the world, You could become a Blackbaud champion. And by joining us, you'll have the opportunity to write a blog or a story about any successes you've achieved, any goals you've made, or significant impact you made in your community. Your experience can inspire potential customers who are keen to hear from Blackbaud users like you. As a champion, you have the chance to provide feedback to Blackbaud teams, participate in professional development opportunities, and other such things. If this sounds like anything that you are in interested in, it's an exciting opportunity. If you think you or your organization would like to be a part, just please reach reach out to me. You can write it in the chat. My email was at the beginning of this, and I'll share it again at the end. You You can reach out to me and let me know. I would be happy to get you started or just get you talking to our team, and we could get you involved with that. We'd love to talk about you guys. You're the best thing. So we wanna make sure that we can share your success stories. We wanna be able to talk to you guys about what you've been doing, what's been going on with your organization. Some of the best people I know are my customers here at Blackbaud. You guys do amazing stuff. I love bragging about you guys, and I would love if you guys shared a story with me about some of the success or some of the things that have been going on with your community through you. So if you're ever interested in anything like this, put it in a chat, put it in a survey, reach out to me, let me know. I'm here to help. Okay? So there is also a little survey, that comes out after this. When it comes, fill out the survey. Let me know if, there's anything I could've done better, if there's anything you wanted to hear that you didn't hear. I do read them. I really care about what's in them. It's important, so make sure to check those. Okay? The other thing is if you haven't already checked, these are the resources that are in the docs section. If you're trying to click on them on the screen right now, nothing will happen. You can't click on it. You have to go to the docs section, which is next to chat. Look at the word chat. Directly to the right, you'll see the word docs. Click on that, and you'll see it. Eliza asked a great question. She said she might be wanting to be a Blackbaud champion, but but she's not sure about the bandwidth. That's a great question. I'm glad you asked it. We basically work with you. So if it's a lot, we don't ask a lot. If you can only do two things a year, we'll ask you twice a year to do something. If you just wanna write a short story, that's fine too. If you wanna be a regular contributor, that's great. We basically work with you guys on the schedule you have. We understand you have real jobs besides just talking about, you know, stuff with Blackbaud. So if you're interested at even the slightest level, let me know, and we'll reach out to you, and we'll just kinda talk. Oh, Lauren just said great tidbit in there. She said if you can wanna know about your x success manager, you can find them on your account. That's true. But everybody who already wrote in there that you wanna talk to them, just know I'm gonna let them know because they wanna hear from you. I promise. Alright. So that's the docs section right there. Make sure you've gone through it. This is me again talking about how you engage with your peers, with the champions, or a reference, or spotlight. I do wanna talk about resources to make sure you're utilizing them. Blackbaud University is fantastic. We've just added new courses for all the new stuff that's coming out. It focuses on real world application, and it achieves results. If you have a learn more subscription, you already have access to Blackbaud University. You might not even know about it. Ask your success manager. You all should know how to reach out to customer support. But if you don't, ask our success managers, and we'll get you hooked up. That's the best way to get highly trained associates to help you with your issues. Our knowledge base, we are updating it all the time. There are thousands of real time published solutions, almost too many sometimes. And as I mentioned before, the Blackbaud community, so feel free to reach out and talk to each other, help each other in there. It's a great way to get knowledge. Let me see. Autumn asked a question. Have you ever sent a letter and it showed up in a constituent's chat on other platforms? I am not sure I know what that's about at all, Autumn, to be absolutely honest with you. Never heard of anything like that happening, but, please feel free to reach out to support and talk about that, and they might be able to troubleshoot that with you. Okay? Thanks so much to everybody that came today, especially big shout out to everybody in the chat who was talking to each other and answering each other questions. You guys are a great community. Fantastic stuff. I really appreciate how much you help each other. I wish you all a great success with the rest of 2025, a great rest of your day, and a great rest of your week. If there's anything more you guys need from us, feel free to reach out. Try to get ahold of us. I'm happy to help. Success management is here to make you guys feel successful with the products you have and to help you guys do the best work that you can for the communities that you help. Have a great day, everybody. I just put my email in the chat for those who just asked what it was.