Name: Product Update Briefing - YourCause® CSRconnect®
Uploaded: 2025-05-06T16:30:33.126Z
Duration: 56 min 52 s
Description: Product Update Briefing - YourCause® CSRconnect®

Transcript for "Product Update Briefing - YourCause® CSRconnect®": Two. Your work demands vision, commitment, and a relentless belief that you can redefine what's possible. We've built the essential software that frees you to focus on driving impact because you can push higher, move faster, and go further when you have the right tools. And we are here for the connections you forge, for the outcomes you achieve, and for the dreams you bring to life for you and the world you're changing. Hi, everyone, and welcome to our YourCause product update briefing for our CSR Connect solution. For those of you that I have not had the chance to meet yet, my name is Kayla Barnes. I'm a product marketing manager, not just for CSR Connect, but I get the pleasure of working with our Grants Connect solution and ImpactEdge solution as well. And I am celebrating eight years with the company this week. So very excited to walk through so many exciting updates with you all today. And I am very excited to turn it over for my fellow presenters to introduce themselves, especially Terry, who is joining us for her very first product update briefing. Hello, everyone. I'm Terry Goldin, and I'm a manager of product management responsible for the CSR Connect and the processing tool. I've been with Blackbaud for about, just under two, a year now. So I'm the newbie, and I'm really excited to be here to, introduce our product innovations and our road map. And my pronouns are she, her, and hers. You'd never know. It feels like you've been with us forever, so we're so excited to have you on the team, Terry. My name is Jewell Willett. I'm senior manager of customer success enablement. I get to work as an extension of this amazing team you'll hear from today, ensuring that both our internal, teams as well as our customers, are able to, access and understand all of the amazingness that happens within our platforms. My pronouns are she, her, hers, and I have been with, YourCause Solutions for twelve years. Hey, everyone. My name is Chris Mathew. I'm one of the product managers here at CSR Connect. I'm happy to be here with everyone. I've been with, Blackbaud four years going on five, and my pronouns are he, him, his. Hey, everyone. This is Michael Van Natta. I've been with YourCause now eleven, going on twelve years, senior product manager across CSR Connect, and my pronouns are he, him. Excited to, talk you through all the exciting updates we've got today. Awesome. Thanks for those introduction introductions y'all. And I just wanna get us started with a quick look at today's agenda. So first, we will start with just a little bit about the CSR Connect solution just in case you are not familiar. And then I'll pass it to Jewell who we'll hear from a couple of times today. She'll start out with giving us a quick reminder on some features that we covered in the fall product update briefing, and she'll close us out with some great reminders on resources that you should know about. And then we will spend the majority of today's time, deep into our road map conversation. So we'll get the chance to look at some features that have been recently released, those that are coming soon, and then cover off on some of our longer term innovation themes. So a couple of quick tips for today's webinar platform. If you have any technical difficulties, we highly suggest, refreshing the browser. And if any issue persists, go ahead and try to use a different browser. Sometimes we find that Chrome works better than Microsoft Edge or Safari. So consider switching browsers if you have any technical issues that persist. And fear not, a recording of today's presentation will be sent to your email within twenty four hours, so you will have that on hand as well. A couple of things that I wanna point out on the right hand side of your screen. You should see a doc section, which I'll reference here in just a moment, but there are some helpful links for items that, you can click into and read more, register for different events we have coming up that we'll talk about, all that good stuff, and you'll be able to access our companion guide. The companion guide is a great overview of the features that we'll talk about today. So just a really handy kinda couple of pages to recap some of the exciting highlights. And then we also have our q and a tab to the right hand side as well. When you are asking a question, please try to be a little specific. Go ahead and give us a little context for what you're asking about. So instead of saying, when will this be released, try to give us a little context of when will x feature be released just so that we can keep track as we move throughout today's presentation. Because this is one of our product update briefings, I do need to read the safe harbor statement. It's in its entirety. So this print presentation contains forward looking statements that involve inherent risks, uncertainties, and assumptions. It outlines Blackbaud's current plans and general product direction as of the date this presentation was created. Functionality described in this presentation that is not currently available is subject to change at any time without notice at Blackbaud sole discretion. It does not represent a commitment to develop or release specific features within the time frame discussed according to presented design or at all. Please make any purchase decisions based on features and functionality that are currently available. And before we dive into that agenda, I do wanna take a moment to recap some exciting announcements that have been made this year, some of which we will talk about more in-depth throughout today's presentation. So last month, we had the chance to convene over 250 CSR professionals in Dallas for our North American corporate social impact summit. It was an energizing few days of connection and insights and inspiration, and we had the chance to talk about, innovation across our solutions on the main stage. Next month, we are hosting our European corporate social impact summit in London, and that will be on June 26. In the doc section on the right hand side of your screen, you'll find a few links. One of those being a registration link for that London event. You'll also see a link to a press release that we put out, last month recapping our North American summit and those innovations that we shared on stage. You'll also find links to a couple of other recent announcements. One for our new global partner expanding our capabilities in Mexico, with Nacional Monte de Piedad, and our integration announcement with True Impact that we announced earlier this year. And coming soon, our thirteenth edition of our CSR industry review will be released later this month. So keep an eye on your inbox for the latest and most robust set of CSR program data in the market to uncover trends by regions, industries, programmatic elements, and so much more. Like I mentioned, I just wanted to spend a couple of minutes at the top of this presentation, just grounding us in the YourCause solutions just in case you're not completely familiar. So we're really providing this layer of technology and impact reporting that powers corporate impact. Today, we'll focus on the employee engagement solution CSR Connect, but we also offer grants management through grants connect and end to end impact reporting and storytelling that's not only infused throughout CSR Connect and grants connect, but also in ImpactEdge, our new reporting and storytelling solution that also, is home to the market's first and only generative AI tool that's built for CSR pros. So if you haven't had the chance yet to register for the grants connect session, or the impact edge session that are happening tomorrow and Thursday this week, we highly recommend, you go ahead and do that if you're interested in learning more about kind of our total offering across corporate impact. And when we zoom in on CSR Connect, you know, we're really focused on innovation that helps you go beyond the basics of standard giving and volunteering programs. We have a lot of unique and complimentary functionality infused into the platform like engagement elements, employee resource group technology, and so much more that help expand CSR Connect beyond traditional giving and volunteering and give you the ability to take that engagement strategy further and keep employees coming back time and time again. So the incredible generosity of our clients and their employees and the nonprofits that they impact, that really inspires our innovation and, it gives us that drive and purpose to continually enhance features and functionality to help you do more good. And in addition to helping you do more good in communities around the world, we're focused on innovating CSR Connect to help you increase engagement, enhance your company culture, improve reporting, and being able to tell that story of impact. And, ultimately, we're here to save you as program administers time. You're the ones that bring these programs to life, and are really the backbone of being able to do corporate good in communities around the world. So we really love to focus on how we can make the platform really admin friendly and empowering. And so with that, I'd love to pass it off to Jewell to recap a few fun administrative features, that we talked about in our last product update briefing. Thank you, Kayla. So there are many innovative moments that we will discuss today. Some of them do expand on the theme Kayla just reviewed, which we did introduce last year around time savings for our CSR connect admins. A few of the items that kicked off the journey included our approvals manager, which collects all the approvals you need to review in a centralized location, our splash modal manager, which gives you the ability to be strategic with the welcome messages that you plan for your community, all powered by a now mobile responsive admin portal so you could manage your programs on any device at any time. It is enhancements like these that we know make a dependable platform, and we've got more underway including expanding capabilities to control all of your volunteer settings for your community, including setup, custom questions, and tag management. So, you know, imagine this. You are at an in person company meeting and your CEO is feeling compassionate, and they push out a surprise but exciting change to your matching gift program. But you know your settings don't reflect this new change yet. So, yes, we know this can happen. We've been there, and we've seen it. So now you don't have to panic. You can just pull out your mobile device, head to CSR connect admin portal, and adjust your program settings in real time from your mobile device without needing to update another, or download another mobile app. We do know that big surprise changes like that might not happen every day, so it's important that you know we have your back when they do. But, also, this new mobile responsive admin portal helps you with everyday moments too. It can allow you to approve matches, volunteer events, approve fundraisers, adjust your design, and more. Speaking of approving, our approvals manager that we mentioned is a amazing place to manage all of your program approvals in one spot, whether you are on your computer or you're working out at, say, a volunteer event. You can see pending requests. You can filter by request type. You can search for things like employee name, program name, charity, etcetera, and you can even handle your CRA approvals if you're managing community reinvestment act programs. And clients love our splash modal feature. They always have. It really brings the users in your community crucial information when you need it. So if you have an upcoming announcement or a campaign that you're planning, you can create those splash modals in advance and have them ready to turn on automatically, at that point in time. Or maybe you run this campaign or this event year after year, so you want to save and simply edit Splash Models to save yourself time and be more efficient. You can do all of this now, through our Splash Modal manager. So that's just a few little items to remind you about from our last public, or our last product update briefing. But now we're gonna head on and hear some more exciting road map moments that are around the corner. So, Terry, I will hand it over to you. Thank you, Jewell. So we're gonna present our road map to you today through three time horizons. First, we'll start with features that are available now, and then that have been released since we last presented in the fall. Jewell and team do a fantastic job showcasing releases in the monthly client admin workshops. So, hopefully, you heard about these already. Next, we'll talk about what's coming soon in our release preview. These are features that we're already working on and can't wait to get into your hands. Finally, we'll talk about what's next for CSR Connect and share some of the work we have planned for the longer term. That being said, let's dive in and get started with showcase showcasing features that are available today. Keep an eye out for that green light bulb icon throughout the presentation. These are how, we are, presenting ideas that have been submitted by you. Our ideas within community allows you to submit your innovative ideas directly to us, whether it's a new product feature, a service improvement, or a completely new concept. We wanna hear it all. Customers can browse through the submitted ideas and vote on the ones that they find the most promising. This helps the most requested idea rise to the top. Driven by the community's preferences. So stay informed about the ideas that you care about through the idea committee. Once you've submitted idea or you voted on it, you'll receive updates on their progress, including whether they've been considered, they're being developed, or if they've been implemented. So don't forget to look for the light bulb throughout the presentation today for the features that specifically came from your ideas. Our three innovation themes serve as reference guide for our product development. With modernize the platform, we're focused on continuous improvements to the user interface and user experience. For globalize, we're focused on how to make the platform as universal as possible, accounting for local needs. We're focused on innovating inclusively so that your entire footprint of employees and communities can participate with ease. Our last theme is Connected Systems. This theme focuses on bridging bridging our powerful black box solutions and ecosystems and partnering with others to bring you more data, faster donation processes, and additional capabilities. We're placing an increased focus on this area to help our collective impact go further faster. Let's start with modernize. We have several efforts underway to modernize the YourCause product, including improvements to the admin portal, reporting improvements for peer to peer fundraising improvements. Michael and Chris are gonna go into more depth on some of these items in just a moment. There's a lot of exciting things to cover. With Globalize, Jewell mentioned, the partnership with National Monte de Piedad a few months ago. This unlocked hundreds of vetted charities for in country Mexico giving match, and grants. I'm really excited about Connected Systems. We're gonna continue to improve the stranded funds automation. We're going to, include group volunteer dashboards to impact ed. And, for our future, we're we're improving, the donation timeline with our expedited giving platform. CSR Connect is loaded with a lot of features, and we know that companies leverage the platform in a lot of different ways. We've sequenced our available now highlights by functional areas so that you can clearly see what updates correspond with each functional area. I'm really excited that we will start our updates with what's new in our admin portal. We know that you, the admins, are the heartbeat of making your organization's CSR programs run day in and day out. We wanna make your life easier so you can make a bigger impact. So I'm gonna quickly pass it to Chris to start to talk you through the exciting things we've been up to in the past six months, starting with our admin portal updates. Alright. Thanks, Terry. Excited to kick us off today with the available now. So let's start with the admin portal. So it's always nice to start off with some speed and efficiency gains. So whether you're consider yourself a power user, super user, or whatever other fancy label you wanna use, you know the site better than most of your team. But you need your team's help and need them to handle various actions throughout the client and page. Right? Now you can make that easier for your team by sending them directly to where they need to go to take that action. And so if you need someone on your design team to review the new engagement element you're about to post, you can direct them there. If you need someone to review a match request or a volunteer activity, you can send your teammate directly. Send them the direct URL. And once they get authenticated and have the right permissions, they'll be directed straight to where they need to go to take that action. So no more being lost, but straight to the point. So we we love when we can save admin time and make your team's lives a lot easier. Alright. I don't know about everyone here, but for me, I forget things sometimes so fast. I forget what I did last time, especially with different projects coming here and there. But it would be nice if we had a widget that just showed recent pages I viewed in the past. That would be really nice. Oh, wow. Look at that. CSR connect admin page can now has a recent activity widget that can help people just like me. So if you're working on an engagement element and get pulled into a call, when you come back, that engagement element will be the first item in this list you'll see. The new recent activity widget will keep record of the pages you visited, increase your efficiency while interacting with client admin page. We focused on the most frequently viewed pages. So if there's a page you're not seeing appear in the recent activity widget, submit an idea, and we can get that added there. Managed surveys are now in CSR connect admin. So this was a feature previously managed by your CSMs, and they helped configure that for you. But now admins can create and manage surveys to send to your employees. What makes surveys such a powerful tool is that you can use these triggers you see on the slide or send them the direct link to capture the data you need in CSR connect. So this allows you to not depend on another tool or have to get trained on that. So less training, more, data that you need. We have found that surveys are a great opportunity for our customers to gain insight on how your employees are engaging with the platform. So whether that's volunteering related and understanding if the participants wanna volunteer again with this organization or if you wanna leverage the survey to conduct engagement or interest surveys, any insight you want to gather, surveys can help you accomplish that. Next up, we've got the general community updates. We're excited to share two improvements we made to the stranded funds automation process based on your feedback. These improvements highlight usability and making SFA smarter for your employees. Let's start with search. It's important that employees understand exactly what charities are eligible, so now they can avoid confusion and know what charity is eligible for them to redirect to. With stranded funds related to payroll, we're excited that we can provide an opportunity for your employees to continue their generosity by redirecting new to a new charity with that pledge. We also know your payroll team is jumping for joy because this makes it easier for them by not needing to make any adjustments in your HRS system and just continue the pledge as it is. So their pledge will continue with new charity, and if they had a match previously, they can reapply that in my giving. Switching gears, we'll jump into some, volunteer specific updates. With national volunteer month just passing, we hope your team was able to utilize our new QR code check-in functionality. I'm excited that this is now available and literally in your participant's hands to help save you and other event organizers time during event check ins. Once a participant scans a QR code, they'll be guided through the experience in their preferred language on the steps they need to take to check-in. At the Dallas Summit, we got a chance to hear how customers are using this today, and it was amazing to hear the stories and also opportunities where we can continue to expand the check-in process better for your team. So definitely let us know in the chat your specific ideas or even stories of how your team has utilized this new check-in functionality to make your lives easier. Community Reinvestment Act has been a focus for our team. We want to highlight what is possible for our banking customers to capture the data they need. We understand CRA looks different for each of our banking customer, so our solution needs to meet that. If you need details from your event slash project creator, participants, or both, you can work with your CSM to enable that configuration with those question sets. Using those question sets and along with the CRA eligible checkbox, that opportunity will be eligible. So once participants' participation has passed, their CRA request will appear in the CRA manager, where your team can review if you need to. The CRA manager will have the question sets, answers available, census data, and other details about the participation to help you understand if this request qualifies for CRA. And for reporting, once the request is approved, we have two reports available that can handle your configuration. CRA participation report and CRA creator report. So that's a quick overview of the CRA functionality in CSR Connect. Excited to keep exploring how we can improve it. So if you have feedback for us, please let us know. And with that, I'm gonna pass it over to Michael, and he'll talk about the rest of the exciting updates. Thanks, Chris. So we're gonna jump into some giving updates that are available now. What we've got right now is a bit of a modern experience update. So, a little while back, we updated our checkout flow, and recently, this update matches that new checkout flow with the edit your donation flow. So making it all on one page, easier to understand, easier to understand, easier to note what needs to be changed if you're making changes and what's available for it. Along with that, we have some, quality of life design updates, specifically around a donation record summary. This is now a fly out on your my giving page, and it can be viewed, per donation, making it a lot easier, without having to open new tabs or windows. Jumping forward, and this is a big one, especially on our international global front, is a, experience that, we're excited to to start launching and and onboarding clients too. We're expanding into Mexico. So with our latest announcement, our new partner, Monte de Piedad, who has been in Mexico, as a charitable institution, for two hundred and fifty years. Yes. That stat is real. They've been around for a very long time and are the charity authority in Mexico. We're excited to expand this partnership with them. We'll be adding, some more local currency report, support in the near future, which includes, making a credit card donation in pesos, in which it, remains in pesos through the full disbursement cycle. So in country peso giving in Mexico. And then we will expand here in the future to add payroll in country as well. That is a future enhancement coming, but, we're very excited to have this new partnership here and expand to our our friends and employee bases in Mexico, to give them a solid offering, across the region. Moving on, in our next piece, I'm gonna go through a little bit of the updates that we've made for peer to peer fundraising. If you don't know, peer to peer fundraising is a part of, your giving, something that could be turned on with work with your CSM. It's specifically, some updates that are allowing some more admin control here in this update. So, with that control, admins, can, if they want to allow their fundraisers to be public or internal only, you're able to control the social share settings now in client admin. Meaning, if you want your employees, to be able to create fundraisers that can be shared, through social media externally to collect donations from non employees, this is now within your control to turn on or off. We do encourage speaking with your CSM, a little bit before turning that on just to make sure you've got the lay of the land of those capabilities and then how the processing works for external. Additional control over notification, specifically some of the disclaimer text, will make it a little easier for how users communicate and how, you, have speed to update if you need to make changes to those disclaimers now that they're in your control. And then lastly, admins can also now control some default messaging back to the end users for when approving fundraisers to help speed up that approval process. In addition to that, we jumped to a couple more fundraising upgrades. So, in that upgrade, we've when creating a fundraiser for an end user, we've narrowed down the search results to only show charities that are eligible to receive donations. That'll make a little easier for your users to come through, create new fundraisers, and align it to a charity that is already within good standing. Also added the ability for the, fundraiser creators to preview their fundraiser before launching just to make sure everything looks okay on the page and how they intended it to. And then lastly, within a user's personal view, their my fundraising view, they'll be able to see all of their fundraising activity now. So that includes fundraisers that they have donated to in the past as well as, fundraisers that they have created. So you've got a full spectrum view of all of your fundraising activity from the employee view. Jumping to our next piece here, talking through a bit more of our reporting enhancements. One of the big things that we, you know, continue to strive for is improved reports. And as you can see from the summary slide, we've got quite a lot of them. 13 different data feeds, three public reports, over 50 standard reports, insight dashboard, and ad hoc, custom reports through, Tableau. So we've got quite a few things that you can utilize to slice and dice your data, import it into your own ad hoc tools, utilize the standard reports for specific needs, and we offer a multitude of different ways to utilize each one of those. But this leads me to our other big announcement here that Impact Edge, our latest and greatest on the reporting side, is now available for all. So this link now exists in your client admin panel. We do highly encourage you to guide to go and check it out, create your login for it, and, start reviewing your data and looking across the different ways that Impact Edge can help support your business, your presentation needs, your data needs, and really, get into deeper impacts within that tool. Makes it very easy to set up, dashboards and or compare your data. And then there's also enhanced functionality coming for, some of the chat agents that we look to bring you. So from visuals to drill downs and specific for your community, Impact Edge makes it easier to bring all of your data to life in many different ways. Jumping on here, to our next piece. This is our impact dashboards. So these impact dashboards, are, part of Impact Edge. We definitely encourage you guys to attend the Impact Edge product update briefing, happening Thursday, May 8 at 10AM central. The Impact Edge team, is excited to walk you through a bunch of different updates, some of that I just mentioned and many more. And then you'll be able to see things, and they'll speak to things like engagement trends, to speaking, how we're continuing to integrate with our, new partnership with True Impact. There's a lot happening with Impact Edge to continue to bring you, all the different insights you need to demonstrate the value of your programs and to tell a story of the incredible impact that you and your teams are making. And with that, I'm gonna send it over back to Terry to talk about what's coming soon. Thank you, Michael and Chris. Now let's move on to our next road map horizon, the release preview. I wanna note that this section, we're not covering every new feature and enhancements in recent and upcoming months. Instead, we're offering highlights of the most impactful items. For a detailed review of what's included in our regular releases, I recommend checking out the what's new section in our help content. That's available at the CSR Connect help center. But with that, let's now transition to what's coming soon in CSR Connect. In the next six months, we have several new innovations rolling out across our three themes, modernize, globalize, and connected systems. We talked a little bit about, expanding available skill sets and hybrid events. We're globalized. We're gonna have some exciting updates for the translating of custom text, But I don't wanna steal all of Chris thunder, so I'm gonna go ahead and pass it up to Chris to cover these items in detail. Awesome. Thanks, Derek. Alright. So when our team built the share event feature, we didn't realize all you had so many friends to invite. So we're actually enhancing this experience to accommodate increasing the engagement and letting you invite up to 30 of your colleagues at a time. So once you go through the share event flow and select your colleagues, all of them will receive an email about the details of the event. So get ready to get those invites sent out, volunteer with your friends, and have fun while making a difference in your communities. Flexibility is key, and the opportunity it can create for more participation with volunteering is exciting. Here is where hybrid events come into play. This enhancement enables faster event setup where you can offer both in person and virtual options within a single volunteering event to bolster volunteering. For myself, I love volunteering, but now that I have a daughter, that's where I was supposed to put the quotations. I say that because, she won't let me leave the house, but it's more so on me because I don't wanna leave her. But let's say if I wanted to mentor, I now have the option to mentor virtually. But let's say if my colleague can go in and he can be in person, what would it look like if we had that possibility where we can have an event, I can mentor virtually, my colleague can mentor in person. It just opens up more flexibility. So that's where hybrid events can cater towards more participation and help us accomplish that. Let's talk skills. If you haven't already heard, your team can now self manage skills that are displayed in your community. More control is always nice, but that's not it with skills. Our team is exploring how can we expand skills and provide more skills your community can leverage. We wanna provide a standard process for this and are looking at a a few available resources to leverage more skills for your community. So if you're a client that has been asking your CSM for more skills, let us know in the chat or q and a, and I would love to chat with you and learn more about your specific use case. I love that our platform can be utilized by people from anywhere in the world. As we support 26 languages, that can be a challenge for you and your team to translate custom text you input into engagement elements, splash modals, events, projects, etcetera. This is where auto translate comes into play. The goal is that once you enter in your English text and click on translate, the model appears with a new option to auto translate. Here you can select the languages you wanna translate or select all the languages, and then you can get those translations generated for you. No more needing to copy and paste from Google. We'll automate that process for you and save you some more time. With that, I'll pass it over to Michael for the rest of the coming soon items. Thanks, Chris. Let's jump into a few more giving, updates real quick. So this is a big one that we're excited, to be putting together, currently working through the development of it. But expanding our donation types and one that's been asked for for a long time, which is recurring credit card, the introduction of direct debit, and, the recurrence of direct debit. So being able to set those up, set a cadence for which you want those donations to flow through, and then leaving it as is or being able to make changes through your, portal, and profile, as needed. That will help in a lot of different ways, but, also will play into some of our, exciting announcements coming for expedited giving, that these donation types will be able to be sent, quicker as well as recur on a regular basis. And then moving on, another big one, we've heard your feedback. We, understand that our search, has room for improvement, I think, to put it lightly. We want to make sure that that it's easy for your users to find the organization they look for, whether that be by specifics or by cause, whether they know exactly what they're looking for or they're looking for something new. So our enhancements to search include things like contextual search to make sure that it's, even if you get close to the right spelling and whatnot, or based on those interests that we can align something that matches with the users looking for. Fuzzy matching, help you with typos. I know I always struggle with a little bit of spellings here. Multiple sclerosis is never easy to spell. I think refined search results is another piece here. We need to make sure that the results that we're surfacing for you are meeting your needs and your users' needs, making sure that that logic is improved. And then an updated UI universally across our searches, not just our organization search, but our opportunity search and our fundraising search, making sure that things are in expected places like sorts and, different areas, featured, can be viewed, and making that consistent across each of our searches. Doing so will really help improve the process and really change how your users, find what they're looking for and care about. With that, I'm gonna pass it back to Terry. Thanks, Michael. As a YourCause user, I'm really excited for the search updates. Alright. So let's look ahead to next up themes for CSR Connect and YourCause. Just a reminder of our vision and product focus as we look further out, continuing improvements to interface and mobile responsiveness, and making the technology more frictionless, expanding the global partnerships and continuing continuing to innovate new and existing features to be globally inclusive for the user experience. And with connected systems, we'll lean into opportunities within the Blackbaud ecosystem and beyond, including expedited giving and expediting the giving process. So you heard about the exciting global update with, Mexico, employee giving with the partnership with Monte De Piedad. We're also going to explore expanding strategically to other new regions using that blueprint. We really want to, better facilitate impact for our global customers as well. With connected systems, we're really excited to bring in and and utilize the vast Blackbaud ecosystem. So for with expedited giving programs from NPL connect, that data will feed into insights for Impact Edge, and that data can also feed into the donor details for our NXT and the DB CRM. We really, want to bring more data sources to help you understand your impact and outcomes and connecting those donor detail flows seamlessly into our NXT and CRMs for non profit customers. With true impact, we are gonna turn numbers into narratives. So think of our volunteer event had a hundred people at a food bank. This will turn into we had in our community, five families who were fed for a week. True impact will really provide that outcome based impact measurements and dashboards that you can send to your corporate, affiliates and and also to really show the predicted impact, and focus the outcomes. This will be included for all your cost customers and available in Impact Edge. Next, I'm super excited to talk about expedited giving. Every year, Blackbaud facilitates over a hundred billions dollars in donations for a nonprofit community on our social impact side. And YourCause solution facilitates over half a billion dollars in donations across CSR Connect and Grants Connect. And with our connected systems and improving the expedited giving experience, we're really taking advantage of those that ecosystem, our generous, corporate clients and our nonprofit clients to provide the solution. This will be the foundation for an excellent use case to build more connected systems between these products, which is exactly what expedited giving is set out to do. Today, in our system, in our every other system, typical donation processing timelines from the time the donation button is pressed to the time the nonprofit hits the it hits the nonprofit's bank account ranges from an average of 45 days. And for our competitors, it's the same timeline. With expedited giving, we're really gonna leverage Blackbaud's unmatched competitive advantage of direct nonprofit relationships to ensure that the nations are dispersed in record time. This is gonna maximize the impact for nonprofits, providing donors with the satisfaction of seeing their contributions made, making an immediate difference. And I'm really excited to announce that donation to disbursement in record time in under forty eight hours, two business days, will be brought at no extra cost to you or to the nonprofit. Back to our, innovation themes, modernize. Coming up in our future vision, we have several efforts underway to modernize and mobilize the YourCause product, including creating that best in class customer processing portal, which I'll show you in the next slide. And, we've shown you some improvements that we've already made in the mobile experience, and we're continuing to look on how we can improve the mobile experience for admins and for end users. We're also adopting AI into our technology where appropriate. And I'm really excited, for this processing portal. This is gonna provide a bank like experience for admins so they can see the, the invoices. Instead of receiving invoices and email, imagine, in the portal, you're going to have a dashboard that you log in and all the information you need is gonna be there. This will make it easier for customers to find that information that's important to them and relevant to their business. We wanna make it possible for customers to easily own the process and to answer questions of where do I need to find something, or where is this invoice, or where is this particular, payment in the process. Our first phase, the MVP, the minimum viable product of the portal, the development is ready. We're gonna be starting an EAP pretty soon. But with that, it's gonna be a read only view of funding request of twenty four months of data. This will show detailed views of process settings, billing contacts, billing addresses, and purchase orders. You'll be able to download that information in the CSC or PDF format. Our second phase will bring in more functionality, including edit. You can edit the processing, the data points. You'll see the bank activity, be able to provide payment remittance, and you'll be able to see the processing calendar. There's also gonna be reporting in that second release. Alright. Next, I'm gonna pass it back to Jewell. Thank you, Terry. For your first product update briefing, you surely delivered some very good news about what we are innovating for CSR Connect. So thank you. You know, right now, CSR practitioners are talking about how to increase everyday generosity in parallel to so many crisis and disaster related events. You are working hard to promote accessible programs that create deeper connection with the diverse communities that you serve and employ. And this conversation is specifically moving the needle on how you approach traditional one off disaster response programs as you figure out how to turn the compassion, that so many individuals have for single events into long term participation and build true champions that become part of your core purpose. For those crisis and disaster events that do spark, they bring interest to your community and your programs, and they inspire actions to help and give back to those in needs. So to be involved in the bigger picture and the evolution of program trends, a CSR team does need to have a method of quick response to understand how they can leverage their platform when these events take place so that they can quickly react, when needed. So at YourCause, we do offer a complimentary service to customers in which our cross functional group post resources to support your team. So within about twenty four to forty eight hours of most events, we, post recommended organizations that directly support local events around the world. These are organizations we've carefully researched and vetted with our Blackbaud compliance team. We suggest product functionality and recommend design elements that can be used quickly to create create matching gift programs, engagement elements, custom designations, and other communication tools, that are available. These have aided customers in raising critical aid for hundreds of disasters over the over fifteen years of our platform. We did zoom in on the recent devastating fires in Los Angeles, California. And looking at just the first three weeks of impact starting on January 7, we did see some amazing actions take place in CSR Connect. So, in those first weeks, there were almost $7,500,000 raised by donations and matching gift programs. There were over thirteen thousand eight hundred hours of volunteering logged for for events that were directly supporting the recovery efforts, and over 70% of our customers were actively managing a special program to promote support in that impacted region. And a really important thing to note is that nearly 85% of the visitors that came were first time visitors to their platform. That's just a view of one event. So it does go to show that you can create meaning for your platform by having a plan in place, not just to support crisis and disaster events, but to also greet your employees with really good intent when they visit the platform so that they can engage not just today, but long term in meaningful ways. We wanted to highlight a story that we shared, shortly after the events in Los Angeles started taking place. Our partner PennyMac, who's a leading national home loan lender and servicer, implemented a really robust employee driven campaign focused on donations, matching gift, volunteerism, and volunteer grants. They brought it all together into one program through CSR Connect to maximize the impact of their employee donations and their employee time. So the company established very quickly a five to one matching gift program, which is a substantial increase from their standard one to one and two to one matches as well as what is the standard in the industry that we see. And furthermore, they were recognizing the value of volunteerism, the time that people were showing up and giving by providing a hundred dollar volunteer grants for every hour of service dedicated to relief efforts. It's a considerable enhancement from standard 100 per $10 an hour. So both the matching gift and volunteer grant programs had no dollar cap, which further ensured that the support really got to those affected, and then they could create, compassion and drive long term commitments in those employees' communities. And it was wonderful to see them be able to pull this together so quickly both with their teams directly, in the admin portal as well as with the collaboration and consultation of their customer success manager. It's just one amazing program. We're proud to showcase it, and we're proud of the work that they've done. And, you know, we really do wanna acknowledge that, the space that you need to evolve your program participation, is important. So, one last innovation update that the team so kindly let me share with you today, but we are excited to, spend some upcoming road map time creating turnkey solutions for crisis and disaster relief programs so that you can act quickly just like some of the teams did for Los Angeles. So, look forward to new experiences with prebuilt engagement elements and splash modals that you can then edit to your needs, keywords being tied to charities that support disaster relief efforts so your employees can easily search on their own, and enhancements to Impact Edge to better highlight your collective impact around these very specific events, and, best of all, expedited giving, bringing personal dollars and corporate rewards like matching gifts and volunteer grants to the organizations, within two business days. So investing in these tools are going to allow you more time to create those programs and drive everyday generosity, and really open the door to those meaningful long term commitments. Be able to show up and do both things. We are now launching a survey for you to take as we finish up our presentation. Your feedback is very valuable to us as we continue to craft the future of not just our products and functionality, but these product update briefings as well. When it comes to customer support and success, we are always aiming higher. We equip you with the tools and the teams you need, to drive your mission forward and achieve your goals. Each YourCause customer is paired with a customer success manager to support your strategic partnership. When you encounter concerns with the product, our knowledgeable admin support team is there to answer your questions, and we've built a robust library of admin tools to meet you where you're at and help educate you on the product as well as our industry thought leadership. You can attend our monthly admin workshops, which are designed specifically to share latest updates and best practices for each platform. YourCause communities and our product help centers allow you to engage with your peers and access product documentation at your fingertips. And we've created a YourCause learning path in Blackbaud University, where we have courses available for you to master things in CSR connect, everything from design to charitable disbursements, data hygiene, standard reporting, and coming soon throughout the rest of this year, and moving on to next, and and onward in the future, we will continue to, release admin essentials, implementation trainings, impact edge, and even prompt generation trainings for those of you who have invested in Copilot. And finally, we've been on the road visiting various regions around the world as Kayla mentioned and engaging local CSR practitioners and thought leadership and networking events, like our recent North America Impact Summit, which, we are very proud of the over 250 professionals that spent three days with us, in collaboration and learning. Before I, go through our final slides, as someone who has had the privilege of working in customer support and success for twelve years at this organization, I'm really thrilled to announce, that at the end of this month, we expanded our end user support system to include Spanish language support through phone, email, and live chat. And it's just the beginning of many more innovations to come for our customer support functions, you know, including but not limited to more local languages and extended hours beyond the 13 that we show up already today. So stay tuned so you can learn more about those, expansions of our support function. We will obviously communicate those through, forums like this and our other product communications, but through your CSMs and our communities as well. Speaking of communities, as soon as you become a YourCause customer, you'll have access to each of our product communities, including one just for CSR Connect. You can take part in discussions with your peers. You can be notified when we publish new releases for CSR Connect or any of our YourCause solutions. You get to add ideas to the ideas product portal so the product team can really see and visualize enhancements that you believe will improve your experience and your end users' experience. And Impact Awards season is back, so please, highlight your world changing work. Blackbaud Impact Awards puts the spotlight on our customers' amazing achievements and mission impact. We are honoring not just the powerful outcomes that you deliver, but the hard behind the scenes excellence that makes it happen. Visit the impact awards page on our Blackbaud.com, so you can review the requirements, choose your reward category, and submit your application before June 13. Winners do receive free tickets to b b con, where they will be announced live on stage to all attendees and broadcasted virtually around the world. And speaking of BBCon, in closing, we do hope you consider joining us at our Blackbaud's annual conference. It is a multifaceted experience to engage with corporations and nonprofits through product information sessions, thought leadership, customer stories, and explore marketplace full of social impact minded companies and partners that can help you amplify the work that you're doing. Register today for early bird pricing because we are looking forward to seeing you October '8 in Philadelphia, Pennsylvania here in The United States. Alright. With that, thank you all for joining our YourCause CSR connect product update briefing. On behalf of the entire team. I hope you heard that we were having some fun today, but it has been a pleasure sharing these important and exciting product updates with you. We are looking forward to connecting with you all again soon. Thank you all, and do take care.