Name: Product Update Briefing - YourCause® CSRconnect®
Uploaded: 2026-05-05T16:31:01.797Z
Duration: 59 min 8 s
Description: Product Update Briefing - YourCause® CSRconnect®

Transcript for "Product Update Briefing - YourCause® CSRconnect®": Hello, and welcome to our product update briefing for our YourCause CSR Connect solution. We would love to get started with a quick round of introductions. My name is Kayla Barnes. My pronouns are she, her, hers. I'm a principal product marketing manager with our YourCause solutions, and I've been with the company for nine years. I'm gonna pass it off to my anniversary twin who's also celebrating nine years this May and who also happens to be celebrating a birthday today. So, Callie, over to you. Thank you so much, Kayla. My name is Callie Hartman Landry. My pronouns are she, her, and I am the head of customer experience here at YourCause, leading our customer success and support teams. And I am also coming up on my ninth year anniversary at YourCause. Over to you, Jewel. Thank you. My name is Jewel Willett. My pronouns are she, her, and I am the senior manager of customer experience enablement here in the corporate impact solutions business, and I have been with the organization for thirteen years. Terry? Thanks, Jewel. I'm Terry Golden. My pronouns are she, her, and hers. I'm the head of product for your cause, and I've been with the company for a year and a half. Sarah. Thanks, Terry. I'm Sarah Bienvenu. My pronouns are she, her, and I have been at Black Broad for ten years. And I am a senior product manager at your cause. Back to Kayla. Yeah. Amazing. Thanks so much for those quick introductions. Now before we get started today, because this is one of our product update briefings, I do need to read our safe harbor statement in its entirety. This presentation contains forward looking statements that involve inherent risks, uncertainties, and assumptions. It outlines Blackbaud's current plans and general product direction as of the date this presentation was created. Functionality described in this presentation that is not currently available is subject to change at any time without notice and at Blackbaud's sole discretion. It does not represent a commitment to develop or release specific features within the time frame discussed according to the presented designer at all. Please make any purchase decisions based on current features and functionality that are available. I do wanna spend just a moment going over a couple of housekeeping items in case this is your first time joining us on this Goldcast webinar platform. Your audio and visuals are obviously being broadcast through your Internet browser. I will say that this platform tends to prefer Chrome and Edge over Safari. If you're on Safari and you have any trouble, you might consider switching browsers. If you have any lag times, what I would suggest is refreshing your browser or maybe closing out of a couple of other apps if it's taking up a lot of bandwidth. And then there's a couple of different things on your screen that you'll notice. One, you will be able to kinda supersize the slides. If you hover over and look in the bottom right corner, you do have an option to make these slides bigger for your view. And then on the right hand side, there's two tabs. We have a documents tab and a q and a tab. We are coming at you live today, and so we are really excited and eager to answer the questions you might have and ask that that you use that q and a tab to really give us a bit of a description about the question that you're wondering. So instead of kind of vaguely saying when will this be available, say when will x feature be available because as we're moving through and transitioning through different content today, we just wanna make sure that we have the right context to answer your questions. And then you'll also see your docs section. There is a lot of great links in here for you, a few which I'll cover in just a moment. But I did want to bring your attention to the very first link in that section, which is our companion guide. This is a great kind of snapshot resource that summarizes the features that we'll talk about that are available now and what's coming next so you can kind of have it all in one little spot after today's session. And then one more thing I will mention is that this session is being recorded, and you will get a link to that recording in your inbox within twenty four hours of concluding today's session. I did wanna give you a quick snapshot across the product update briefings related to our YourCause solutions this week. So we're so glad that you're here to get us started this week with our CSR connect session. Tomorrow, we will dive deep into Grants Connect, which is kind of our sister solution to YourCause. So if you're interested in learning more about our corporate impact, purpose built grant making solution, really encourage you to join us there. Obviously, if you own the solution, I'll be excited to see you tomorrow as well. And then we will cap the week off on Thursday with our session on Impact Edge. You should all be familiar as customers with Impact Edge as our new reporting and storytelling solution, and I will say there are a lot of exciting updates here that you won't wanna miss. So we'll look forward to seeing you later this week as well. And, again, if you are not able to attend live, registering will still get you that recording into your inbox, after the session concludes. Now if we zoom in a little bit and look at today's agenda, you can here's a quick snapshot of what you can expect. Before I pass it off to dive into this agenda, I'll cover a few recent updates, and then Callie will get started on a note about the customer experience. She'll then pass it off to Terry to kind of get us grounded in our vision and strategy for our YourCause innovation story, as well as the specific themes that we're using to guide that innovation forward. And then finally, we'll spend a majority of today in our road map. So we will take a deep dive into recently released features as well as features that are coming up next and a little bit of a capstone on our innovation vision for the long term. Like I said, there's a couple of quick updates that I wanted to give before I pass it off to Callie and we start diving into that agenda. So first, I wanted to let you know that we did launch a new vodcast. It's a video style podcast with Andrew Troup, our chief impact officer, and it's called What Fuels You. This podcast is really designed to uncover the people behind the impact and explore their sense of purpose and really what drives them both professionally and personally to do this work and be in the social impact space. So you can find a link to that in our docs section, and it will take you to the first two episodes that I've already dropped. Definitely, don't miss piece of content. Second, we do have b b con registration open now. We will be in Columbus, Ohio from September 29 through October 1, and you can find a link with more information in the doc section as well. One thing that we will dive into later today is our Impact Reporting Network, which I've also linked in the doc section a bit of that announcement. But this is a really cool new initiative that we have joined with True Impact and Charity Navigator, and it's really a collaborative that's designed to address the challenges that nonprofits face when it comes to outcomes measurement. We're making it easier for nonprofits to make a simple assessment of their outcomes so it doesn't add nonprofit burden. It's gonna be around a ten minute assessment. We'll get into that a little bit more later. Then that reporting impact is then reused across the network. So it really helps to reduce and reuse, the impact reporting asks that our nonprofit partners get. So really excited about this initiative. And one thing that's gonna make that possible is the Blackbaud verified network, which I'd like to talk about for just a moment. And I'd really like to talk to the nonprofits that might be on the line today about the Blackbaud verified network and what that unlocks for you. So this is our free nonprofit portal that is tied to the YourCause solution. So if your organization is looking to reach more donors, gain visibility into corporate giving activity, and receive donations faster, it's really important that you're active in the Blackbaud verified network. This network, connects you to the amazing corporate giving and volunteer ring programs that we get to power on behalf of over 500 companies and their millions of employees. And by claiming and optimizing your profile in this portal, your organization can improve visibility into employee giving experiences, track donations and verifications in one place, and enable faster electronic disbursements. We're also really continuing to strengthen the connection between our corporate and nonprofit technologies here at Blackbaud. So coming soon, nonprofits, who use our Blackbaud integrated payment solution will be able to hook that up as a digital disbursement method right within the Blackbaud verified network, replacing ACH should they wish. This will further accelerate donation delivery and reduce manual processing. And coming even sooner than that, we will actually be migrating the Blackbaud verified network into the Blackbaud engineering system. And this means for nonprofits that use other Blackbaud technology, it'll make the Blackbaud verified network accessible right alongside the other tools that they use, like Raiser's Edge or Financial Edge. So in our docs section, I have linked a couple of helpful resources. One is called the Blackbaud verified network. This will take you to a landing page on our site so you can learn a little bit more as well as start to claim that profile. And then second is the nonprofits get ready for expedited giving. It's a great article that we just published this week to really help you understand the connection between this portal and the expedited Expedited Giving Innovation that you'll hear a little bit about later. And finally, before I pass the mic, I did just have to recap our Corporate Social Impact Summit and give you a couple of save the dates to look forward to. So earlier last month in April, we were in Nashville for our second Corporate Social Impact Summit. Your Eyes Don't Deceive You, that was a drum set on stage. We really leaned into the soundtrack of Impact in Music City, and we had a great three days full of thoughtful connection and conversation and got to preview some of the innovation that you'll see today. So if you weren't able to join us this year, our twenty twenty seven North American location has been announced. That's going to be in Miami from April 19 through the twenty first. And I did also wanna mention, it's not too late to join us for our UK summit that is coming up next month. So we will be in London on June 16. So if you're interested in attending either of these events or learning a little bit more, we do reserve these events for our corporate audience, and we just ask that you reach out to your customer success manager or to your sales representative, and they can get you some registration links. Thanks so much for giving me a couple of minutes to get us started today, and I'm gonna pass it off to Cali to dive in to the customer experience. Thanks, Kayla. Before we get into the features, I wanna talk about experience. Everything you'll see today is rooted in a simple mission, helping you achieve your biggest goals with confidence. This section focuses on how you're supported with us across every innovation touchpoint. Whether you're navigating something new or scaling what's already working, every update should make your experience easier and cleaner. That's why we release monthly on a predictable schedule with release notes so that you always know what changed and why it matters. Every major launch comes with hands on admin workshops and enablement guides so that your team feels confident from day one. And help content is refreshed every release, putting you in control of your settings on your own timeline. And when you need us, your CSM and support team are here to support you. Your ideas also shape what we build through product submissions and early access pilots, all on a platform with 99% uptime. Because when you're engaging global employees, activating volunteers, raising funds, and reaching more communities, the work can't wait. Our focus on responsible innovation has led to 114% increase in Net Promoter Score because confidence and experience matter just as much as capabilities. Responsible innovation builds confidence, and confident customers often wanna share what's working and help others succeed. Our customer advocacy program does exactly that. You're doing incredible work, and your experience can help others do the same. Our customer advocacy programs offer multiple ways to get involved. Blackbaud champions share feedback directly with our product teams, help shape what we build next, and get rewarded for it. You can also become a reference to help prospective customers see what's possible and feel confident choosing Blackbaud directly from a change maker doing the work. Or spotlight your success with a customer story. Whether it's a blog post, a webinar, or a guest spot on the what fuels you podcast, this is your chance to share something you're proud of with this community. To find out more, please reach out to your customer success manager or watch for the survey at the end of this presentation. Speaking of influencing product priorities, throughout today's presentation, keep an eye out for the listening icon indicating product development that has been shaped from your customer ideas and feedback. And on that note, I'm excited to introduce Terry Golden, our head of YourCause product. Thanks, Callie. I'm excited to talk about our vision and strategy and how we're innovating for the future of corporate impact. Last fall, we introduced a Refresh Your Cause Innovation mission focused on turning corporate purpose into measurable global impact. At the core, that means better connecting employees, nonprofits, and data through intelligent technology and responsible AI. Everything you'll see today builds on that vision. This round of product update briefings, we're excited to build on our vision for your cause and to introduce you to new innovation themes, representing an evolution in our strategy that meets the moments we are in. In intuitive technology means removing friction so employees, nonprofits, and admins can manage and participate in your programs with ease no matter where they are, their unique needs, or how they are accessing your programs. Intelligent impact is about moving beyond activity to understanding outcomes. By bringing your data together and applying applying responsible AI, we help you save time and see what's working, identify trends, and confidently tell your impact story. Connected experiences ensures your ecosystems works as one. Employees, nonprofits, and program teams are connected through seamless experiences that deepen relationships, strengthen trust, and create more meaningful outcomes for the communities that you serve. Looking specifically at how we are innovating with AI, our goal is simple, less admin work, better decisions, and more time for impact. First, on the admin side, AI helps remove friction, handling repetitive tasks, surfacing what matters most, and ultimately, giving teams more time back to focus on strategy and impact, not program maintenance. For employees, AI helps personalize the giving experience, connecting people with causes, opportunities, and moments that resonate with them, which drives stronger participation and more meaningful engagement. On the reporting side, AI turns complex data into clear insights, making it easier to understand impact, share results, and take action with confidence. And finally, AI helps surface real community needs, connecting resources to where they can do the most good at the right time. These aren't just ideas. Some of this work is already in flight, and you'll start to see it come to life in the what's next section. Before we show the AI features in action, I wanna briefly explain how AI is enabled in Blackbaud products. We'll be adding a new opt in process across our solution soon. Some AI features may be offered as add ons or premium capabilities. Generative AI is always opt in at the organization level. Nothing is turned on by default. When you choose to opt in, AI capabilities can be made available across current and future Blackbaud products that support them. Importantly, your existing controls stay in place. Product settings, role based access, and user permissions still apply. You decide who can use AI and where. If you choose not to opt in, generative AI features remain disabled, and standard product functionality continues to work as it does today. This approach is designed for governance, transparency, and flexibility, so you stay firmly in control as AI capabilities evolve. Keep an eye out for our Blackbaud AI icon throughout today's presentation to see where we are embedded AI throughout CSR Connect. Some features like AI powered translations will not require the generative AI opt in. To help frame what we're about to share, we've organized our road map using Horizons. We start with what's available now, including capabilities that are already released and ready for use today. Then we'll move on to what's coming next, highlighting areas currently under development. Finally, we'll look ahead, sharing your view into future areas of investment and direction. Now let's start with what's available today in your cause, CSR Connect, focusing on innovations we've delivered since we last connected in November. Since we last spoke, we've delivered meaningful enhancements across CSR Connect, all of which are available today. These updates focus on improved usability, smarter data capture and search, and expanded connected experiences across giving, volunteering, and processing. Highlights include homepage improvements for clearer discovery and action, expanded global readiness and localization support, richer use of custom questions, and continued progress on the expedited giving pilot, limited availability of the processing portal, and stronger HR and systems integrations. Jewel will now walk us through some of the examples in more details and share how they come to life for our customers. My pleasure. Thanks, Terry. So in the next segment, we will look at new features and functionality through the admin experience, general CSR community, giving flows, and volunteer manager. Our admin experience offers core settings and configurations that you control to meet your goals and outcomes as well as the day to day management panels to keep your employees engaged and your programs running. We have recently consolidated all types of question sets across CSR Connect into a single feature, custom questions. From one place, you can now create the questions you want to ask your employees when they volunteer, log CRA activities, record hours, request matching gifts, and more. Having this consolidated functionality for all question sets allows you to manage your qualitative data seamlessly, and it creates a unified employee experience when greeted by a question. It also brings flexibility to create unique sets per feature or ask your employees the exact same questions across every part of the platform if you would like to. Detailed custom question reporting can now be found in data feeds where you can pull questions and their answers alongside the information that you need, like employee details and the activity information that drove them to answer the question, like volunteering or matching gift requests. To assign a custom question set to your community's project settings, profile survey, board memberships, or VTO programs, please do continue to contact your CSM, but make sure to keep watch on the product release notes that Callie was talking about earlier because we do continue to move these capabilities into the client admin portal. Well, you've started to hear about expedited giving, and how it's going to get funds to nonprofits faster. The processing portal makes your team makes sure that your team can actually see and manage every step of the journey, and it gives them something that, they've been asking for. We have heard you all ask for a single place to see exactly where every donation stands from receipt to nonprofit delivery. You know, today, admins do piece this together across multiple reports, email come conversations, invoices, and some support tickets, but the portal that we are building replaces all of that. You get real time status on your charitable funding invoices and the funding. You get to review transactions, manage pre funding, download transactions report, all without ever having to submit a ticket or wait for a response. This is a first of its kind innovation that really transforms charitable funding management into a seamless, empowering experience for our customer admins. It's inspired by banking and fintech and delivers visibility, actionable insights, and control in one interface so that you spend less time chasing statuses and more time out driving your programs forward. The portal is now available to our customers at no cost, to our YourCause customers, and it's actually going through the general availability process right now. And by the May, we'll be available to every single one of our customers who processes with YourCause. And as we are introducing the portal to our customers, we're welcoming them to join a launch training webinar series and really settle into the new product and learn how to use it day to day. So if you are curious about your access and if you've, been invited yet, or if you need to, locate the getting started webinar, just go ahead and reach out to us directly here or to your customer success manager today, and we'll make sure to get you connected. So we are going to head on and hear from Sarah about more recent enhancements to CSR Connect's general community. Thanks, Jewel. Over the past years, we've taken a deliberate phased approach to improving the platform. In 2025, we delivered key enhancements to our engagement elements, established a strong foundation for future innovation. And in March, we launched the first phase of platform modernization, streamlining the core experience for both administrators and end users. Looking ahead to q four twenty twenty six, we have a major set of UI updates planned that will further elevate how users interact with the platform. We'll be reviewing those updates in just a minute, and together, these milestones reflect our commitment to continuous improvement and to to delivering a best in class experience. We're really excited to share the newest updates to the charity profile page. The layout is being modernized and streamlined to give a user to give users a cleaner, more focused experience. One of the specific improvements here is that the upcoming opportunity section is now hidden when there are no upcoming volunteer opportunities for that charity. Rather than displaying an empty section, the page simply becomes more compact, so users only see content that's relevant to them. This is part of a broader effort to ensure our pages feel purposeful and easy to navigate, and it's a pattern that you'll see carried through to the opportunity pages as well. The event and project opportunity pages receive the same modernization treatment. The layouts have been updated to streamline the experience and reduce visual noise. Specifically, the documents and resources section is now hidden on event and project pages when there are no uploaded documents. Like the charity page update, this means users aren't presented with empty sections. The page adapts to the content available and stays compact. Together, these changes reflect our commitment to delivering a cleaner, more intuitive experience across the platform as users discover opportunities and engage with the causes that they care about. We're also excited about this next feature. Live this afternoon, community admins will have the ability to fully customize the layout of their home page by rearranging the give, volunteer, and fundraiser sections. As you can see here, we've added a new rearrange sections panel right within the community home page settings. It's a simple drag and drop interface. You'll see each section listed out with a handle you can grab to reorder them however you'd like. So if your community is more volunteer focused, you can move that to the top. And if giving is your primary initiative, keep giving front and center. This puts the power in your hands to tailor the homepage experience to match your community's priorities. Just drag, drop, and hit save. We think that this and the changes we're discussing next will make a big difference in how you shape the employee experience. One of the other impactful changes that we've delivered is what we're calling supercharged search. We have completely refreshed the visual design of the search organization's experience across both give and volunteer, making it more intuitive and modern for end users navigating the platform. Beyond the visual refresh, we've also updated the underlying filters for both give and volunteer search, giving users more precise control over their results. Notably, we have introduced a new toggle that allow allows users to filter specifically for volunteer opportunities that are still open, eliminating the frustration of discovering expired listings. These enhancements collectively make it significantly easier for participants to find and connect with the causes that matter most to them. Now I'll pass it back to Jewel to cover some exciting giving updates. Thanks, Sarah. Let's talk about the newest enhancements to our giving experience. One of the tiny but very mighty ways that our customers love to make programs resonate with their employee donors is through our custom charity designation feature, which provides the consolidate designation options for a single charity into a few or create multiple tailored designations that speak to your community partner programs. It's used heavily during campaigns and disaster relief to make sure that users can easily identify the purpose of their donation as it ties to the special programs that you're highlighting overall. In our most recent enhancement to this feature, our admins can now drag and drop instantly to reorder the designations that they've created or edited, as their programs ebb and flow throughout the seasons, which allows them to have, a greater control and be more efficient with the management of this feature. For our customers that approve peer to peer fundraisers before they go live, you can now determine if that fundraiser should allow for matching or not within the fundraiser management panel or also within the approvals manager. If toggled off, the employee givers will not be prompted to automatically apply for a match when donating through the fundraising experience. This new setting within peer to peer approval gives you greater flexibility into fundraising management and is the perfect fit if your program's guidelines do prevent matching to fundraisers, but you really are looking for ways to utilize CSR Connect to drive more meaningful participation, meaning that your employees can now fundraise for the organization of their choice and rally their community around their cause, but you don't have to micromanage, your match programs or your approval process, allowing you to do two things at once, to amplify employee purpose through this great feature, but also benefit from streamlined and more automated program management. And a very exciting slide, that highlights a set of focus enhancements we made to credit card giving recently that are driven directly by real customer use cases and tracking trends at the end of the year. So together, all of these updates improve accuracy, flexibility, and speed across the full giving experience, and so we'll kind of start left to right. We know that many of you operate programs globally, or maybe across multiple regions. So custom time zones for credit card matching allow credit card donations and credit card match requests to respect the time zone that you need to find for the population that's participating rather than relying on a system default. This ensures that donations and matches follow the intended date and are requested within the correct current programs, especially during critical end of year periods when we see that our users are giving up until the very end of the year. Employees can now set up recurring credit card donations and let them run automatically over time. This new credit card frequency appeals to ongoing credit card givers, and unlike payroll, credit card transactions are eligible for expedited giving, so nonprofits will receive these funds faster. And to round out these enhancements on credit card updates, we really wanna highlight that we have made key operational shifts in how we process credit card donations. And now all of our customers are benefiting from the fact that we send credit card payments multiple times a week, which has sped up donation to Impact by 80%, and we could not be more thrilled about that for both our employees and our nonprofits alike. Jewel showed you how we're making it easier for employees to give through CSR Connect. Now let's talk about how we're transforming what happens after a donation is made. We started with a simple mission, reduce the time between when a donation is made and when it's received by the nonprofit. Our focus was on expediting a process that can take months down to days without sacrificing compliance or control. Then we partnered with a set of pilot corporate customers like Boeing and 22 nonprofits to collect feedback and refine the end to end experience for all. Boeing was an early member of our pilot group and so far has had more than $2,000,000 expedited to more than 400 nonprofits. And all of those donations were delivered in less than five days. For their team, it's also meant fewer where's my donation questions and more time delivering impact. I'm thrilled to share that we're targeting general availability so that you too can launch expedited giving by mid q three this year. After our first test phase, we expanded our pilot group to include more corporate customers and more than 650 nonprofits So we could validate at scale, refine operational workflows, and incorporate direct customer and nonprofit feedback into the experience. Now we're in the final phase of our pilot, successfully testing Expedited Giving Plus that uses Blackbaud Integrated Payments to deliver funds to nonprofits in less than two days. Through the Blackbaud verified network, a nonprofit can enable Expedited Giving Plus by connecting their Blackbaud integrated payments account. And what you're seeing here is the actual nonprofit experience, activation in less than five minutes without technical lift or lengthy onboarding. Let's get back to Jewel as she shares what's available now for volunteering. Thank you, Callie. We are no doubt in a season of heavy volunteer activity, but we do keep innovating on our over volunteer manager year round so that it's always ready. So let's review some of those recent enhancements. The regulatory environment governing charitable giving, corporate grant making, and employee engagement programs continues to expand and evolve across global, regional, and state jurisdictions, and our teams work hard to ensure that every employee can engage to the best of their ability. Recently, we enhanced the volunteer experience so users in China or other restricted regions without Google services can now manually enter and validate addresses for events and projects. And when recording individual activities, location fields such as address, district, province, postal code, country code, and more, these are shown in the user's preferred language, and they can't save the opportunity until the address has been validated as needed. Everyone loves an email that resonates, and so we have started to expand our custom email message options into volunteer. You can now use custom email messages in the CSR connect admin portal to enter custom text for some of our volunteer email notifications. Currently supported are our individual activity email and the post event reminder email. In addition to customizing these, you can translate them using our custom text translator. And don't forget that you have to have the emails turned on in order to customize them. So if you don't, you can actually turn them on and off right, next to this setting within the client admin portal. Our volunteer time off feature allows employees to log the hours that they volunteered during work time to report back to you and receive benefits like extra time off for their on clock service. This is done through a simple form while entering their team and personal hours. As an admin, you can now find what you need faster by quickly searching for the VTO program by name instead of scanning a list. You can prioritize reviews more effectively by using sorting, by looking at sorting the requests, and you can do that based off of approval method or request status. And each of these management updates allows you to maintain better oversight at scale as participation grows. This wraps up our recently released highlights across CSR Connect. So now we're going to head back to Terry, to talk a little bit more about what's next. Thanks, Jewel. I will next give you a sneak peek at some of our features that we're planning on releasing soon. We just shared what's available today across intuitive technology, intelligent impact, and connected experiences. Next, let's look ahead to see how these same themes continue to guide what is coming in CSR Connect. Under intuitive technology, we're focused on making participation and administration even easier. That includes additional payment modalities, a mobile app to meet employees where they are, streamlining the user experience, and support for invoicing in local currency to better serve global programs. For intelligent impact, we're building AI capabilities for both admins and employees. The goal is to reduce manual effort, surface insights faster, and help organize to organizations better understand and communicate the impact of their programs through tools like impact assessments. And finally, connected experiences remains core to our strategy. We are expanding connected rewards and investing in APIs that integrate so CSR can fit more naturally into the broader systems our customers rely on every day. Together, this work builds on the foundation you have seen today and continues to move CSR Connect towards a more intuitive, intelligent, and connected platform. Next, Sarah will give you a deeper dive into what's coming next. Thanks, Terry. Let's get started by diving back into intuitive technology updates that are coming soon. One of our key priorities has been modernizing the way don donors can give, making it as easy and flexible as possible. Let me walk let me walk you through where we are on that journey. Last year, we rolled out digital wallets so donors can now give using Google Pay and Apple Pay. And as of April, support for reoccurring credit card is now live. Looking ahead to later this year, we're adding direct and reoccurring direct debit as well as Venmo and PayPal. These are often requested payment methods from our user base, and we're really excited to bring them on onboard, meeting donors where they already are. We've made strong progress expanding payment options with more on the way to make giving even more accessible. This slide preview previews a major milestone for us, our very first mobile app. This will bring the full power of our platform directly into our users' hands wherever they might be. The app will feature a modern intuitive interface with a prominent program spotlight front and center so organizations can immediately showcase their highest priority initiatives. Users will also experience scrolling interactive banner images that create a dynamic, visually engaging entry point, a significant departure from static layouts. By meeting users on mobile, we'll also dramatically expand reach and accessibility, making it easier than ever for people to connect with the causes that matter most to them. In addition to the mobile app, we have more updates on the way for our homepage experience. Terry will walk you through those. Thanks, Sarah. Really excited about that mobile app. This shows the next evolution of the user experience in CSR Connect with a clear focus on simplicity and clarity. You'll see cleaner layouts, more intentional grouping of content, and clearer prioritization of key actions like giving and volunteering. Visual elements such as interactive banners are used purposely to feature prominent programs and draw attention without overwhelming the page. Overall, this experience builds on what customers know today while making everyday engagement faster and more intuitive. Behind what you're seeing visually is an important structural shift. We're standardizing a set of visually appealing, reusable components across CSR Connect. This creates a more consistent and familiar experience for employees as they move through the platform, while also allowing us to deliver enhancements more quickly and reliably over time. The result is not just a refreshed look, but a more cohesive and scalable experience that supports future innovation while keeping the platform easy to use and recognizable. As CSR connect continues to scale globally, we're focused on reducing frictions for international admins and making global program management simpler and more consistent. One of the key enhancements coming this year is invoicing in local currency, starting with The UK and Great Britain pounds with plans to expand to additional regions over time. This builds work, on the work already underway in grants connect and supports smoother financial operations for global customers. We're also investing in localization across the admin experience, including displaying the client admin portal in local language to better support regional teams. Together, these updates reinforce our commitment to global readiness while keeping the admin experience intuitive and easy to manage. Now let's pass it back to Sarah for more intelligent impact updates. Thanks, Terry. Let's take a look at how we're impacting your cause products with AI. What you're seeing here is our vision for AI that simplifies the work behind impactful giving and engagement. We're delivering a connected family of intelligent capabilities that meet administrators exactly where they spend their time. On the engagement side, the engagement element builder and event builder take the heavy lifting out of standing up activities and events. On the grant side, grant setup, grant workflows, and the grant review agent guide teams through configuration, routing, and review with far less manual effort. In tying it all together, the impact planner and offline matches help organizations plan programs strategically and capture giving that happens outside of their digital channels. Each capability is purpose built, but together, they form a coherent layer of AI assistance across the platform. Let's zoom in on the first piece of that story, the engagement element and event builders, and look at how this comes to life in the admin experience on the next slide. Now let's talk about something we're really excited about, bringing AI powered content generation directly into the admin experience for engagement elements and events. We know that building out a new engagement element or setting up an event can be time consuming. Admins often spend a lot of effort crafting all of the details that make these experiences compelling for employees. With this feature, admins will be able to use AI to generate that content right within the builder. Whether it's drafting event descriptions or suggesting engaging titles, the AI assists at the point of creation so admins can go from idea to publish experience much faster. Our goal is to offer AI not just for analytics, but to actively reduce the operational burden on admins and help them create higher quality experience with less effort. Next up is offline donation matching. This one should be helpful for both admins and employees. We'll be updating the offline donation match experience for employees focusing specifically on receipt verification. If the employee requires proof of donation, users can upload a receipt, and it will be scanned automatically. It checks for common issues right at the point of submission, issues like an incorrect image that isn't actually the receipt, a currency mismatch, or a charity name that doesn't align with what was entered. When an issue is detected, the user is alerted and prompted to fix it before submitting, but not prevented from submitting. So problems get resolved at the root cause, making it easier for admins downstream. This is another example of how we're using AI to improve accuracy and speed for users while reducing the burden on program administrators. Up next is Terry to walk through the other ways that AI is helping us to guide users. Yes. This is a great example of how we are using AI to help employees find meaningful ways to engage. One way that we do that is through personalized volunteer suggestions. Based on an employee's skills and past participation, CSR connect can surface opportunities that are more relevant to them and proactively share those recommendations, including through targeted volunteer email suggestions. This reduces guesswork and helps the employees discover opportunities that they're more likely to engage with without requiring extra effort or complex setup. The goal is to guide employees towards impact, not overwhelm them with options. We're also applying AI to make search more intuitive and more human. When with intellect search, intelligence search, employees can simply describe what they're looking for, such as a cause area, location, or type of impact using natural language. The system then surfaces relevant organizations and opportunities with the ability to filter by location, eligibility, and impact area. For example, I wanna donate $20 to a charity that will help with food insecurity in Saint Paul, Minnesota, and I will get those results. This makes it easier for employees to move from intent to action quickly, whether they wanna give, volunteer, or support a specific cause. Again, AI is guiding discovery while keeping employees fully in control of their choices. Now back to Jewel for impact data and to round out what what is coming in intelligent impact. Thank you, Terry. Nope. Alright. So earlier, we talked about the Impact Reporting Network, and this slide shows what it looks like in practice. Through our partnership with True Impact, we are building short, focused impact assessments directly into Blackbaud verified network. These assessments help nonprofits move beyond counting activities and into measuring real outcomes in a way that's consistent, credible, and practical for them to complete. That verified outcomes data then flows into the impact reporting network and into your cause reporting tools like ImpactEdge and over time directly into the Grants Connect, giving funders like you clearer, more comparable insight into the impact that your dollars are driving. This is a broader effort to create shared standards for impact reporting, allowing your cause to deliver better data to funders like you without adding unnecessary burden for the nonprofits that you impact. This slide shows a prototype of how we're designing the impact assessments, which we're targeting to release later this year. These assessments will live within Blackbaud verified network, our free portal to nonprofits, making them easy to access and complete as part of their already existing profile. The key idea here is simplicity. Nonprofits complete the assessment once, and that verified outcomes data can then be shared across all of your YourCause programs and throughout the broader impact reporting network. That means fewer duplicative reporting requests for nonprofits and more consistent comparable impact data for funders. And I can't wait to close out my section by talking about this next enhancement in Impact Edge because who is ready for easier CSR Connect reporting? We cannot wait to release the new standard reports and report builder in Impact Edge. This in app interactive standard report will allow you to select and arrange the columns that are relative to you. Yes. Downloading a large report and then un removing the unnecessary columns or rows that don't apply to your programs is going to be a thing of the past. We're removing the need to manually pivot report exports with the ability to instantly create column groups and aggregations however you want while still getting to all of the transactional data underneath. And to make things even easier, once you've built the right report for your team, you can save and share the curated view with your other Impact Edge users. And because Impact Edge is not just about standard reporting capabilities, you can go further and build dynamic and customized dashboards in Power BI. Please do tune in to our Impact Edge product update briefing later this week so that you can learn even more about this new report builder that is going to greatly impact your experience in CSR Connect. Alright. Back to Terry. Thank you, Jewel. And now let's close out our coming soon updates with some road map items from our connected experiences theme. Before I dive into these last coming soon updates and walk you through our longer term vision, I wanna call your attention to the survey that is launching. Please take the time to fill it out. We would love to hear your feedback. Connected rewards are designed to bring participation, recognition, and impact together in a single cohesive experience. At the foundation is a flexible points based system that separates how points are earned from how they are used, giving customers control without adding administrative complexity. Looking ahead, employees will be able to earn rewards points through participation in giving and volunteering, reinforced by clear in product awareness so their engagement feels recognized and meaningful over time. These experiences are part of what's coming soon. And as we continue to expand how and where rewards show up across the platform. For admins, rewards are configured at the program level with flexible earning ratios, allowing incentives to be tuned for scenarios like priority campaigns or disaster response while maintaining governance. We will also be adding features for more engagement. This includes giving CSR admins the flexibility to define additional ways points can be earned, such as acts of service, internal incentives, or everyday engagement actions like joining a group or signing up for events. We will also be bringing in engagement models like leaderboards and closed loop incentives, where employees can see their participation recognized over time. The intent is not competent competition for its own sake, but to create visible progress, reinforce positive behaviors, and sustain engagement in a way that feels authentic to each organization's cultures and values. Scaling impact requires more than features. It requires better connections across the systems. On the HR side, we're focused on improving employee data ingestion and eligibility accuracy by connecting more directly with HR platforms like Workday and UKG. This reduces manual reconciliation and helps admin runs program with greater confidence and efficiency. For work solution, we're bringing CSR Connect closer to where the employees already spend their time through integrations with everyday collaboration tools designed to reduce friction and streamline access with upcoming integrations with Teams and Slack. With industry partners, particularly through Sky APIs, we're standardizing the external integrations to make connectivity more scalable, secure, and easier to maintain over time. This includes curated volunteer partners like Gudera, visit.org, and Matchable. And finally, on the data side, we're strengthening how CSR program data flows into Impact Edge and Power BI dashboards, helping organizations turn participation into clear, actionable insight. We'll close this section by reinforcing what these connections unlock and how they come together over time. Today, through BBID and Omnibar is where customers already access the processing portal and Impact Edge. Next, we'll bring Blackbaud verified network into that same connected environment. From there, CSR Connect and Grant Connect admin portals will also move on to the omnibar. As processing, reporting, nonprofit engagement, and program administrations come together, data floors more naturally and insights show up where decisions are made. The result is simpler operations for administrators, stronger experiences for nonprofits, and a more scalable foundation that supports the future of corporate grant making. Now let's take a peek at some of our longer term road map ideas. As we look ahead, our strategy continues to be guided by the same core themes you've seen throughout today. What changes is how deeply and holistically we apply them. On the horizon, we're focused on removing friction wherever it exists, increasing intelligence across the platform, and better connected systems so CSR programs are easier to run, easier to scale, and more impactful over time. Our vision for intuitive technology is a fully accessible experience, visually, globally, and across any device. As programs scale across regions and audiences, the platform needs to work consistently no matter how or where employees engage. That means continued investment into accessibility, responsive design, and global readiness, ensuring CSIR Connect can feels familiar, usable, and inclusive for every employee, whether they're on a desktop, on a mobile, or supporting programs across multiple regions. Intuitive technology is ultimately about removing barriers, so participation becomes effortless instead of something employees have to think about. As we evolve intelligent impact, our focus is on moving beyond assistive AI more towards agenda capabilities over time. Today, AI helps guide discovery and reduce effort. Looking ahead, we see opportunities for AI to play a more proactive role. This includes helping admins play plan programs, surface insights, and anticipate actions, as well as supporting employees throughout more contextual guidance and smarter recommendations. The goal is not to replace human decision making, but reduce noise, highlight what matters most, and help teams act with greater confidence and speed. Connected systems are about delivering a truly centralized admin experience. As CSR programs grow, admins need fewer tools, fewer handoffs, and clearer visibility across full life cycle of their program. Building on the work underway with the processing portal and impact edge, our focus is on bringing program management, processing, and reporting closer together. So data flows naturally and insights are available where decisions are made. The outcomes is simpler operational model for admins and a more scalable foundation that supports smarter decision making across the organization. While our roadmap is robust and our future plans exciting, it really all boils down to a few simple concepts. We wanna make our solutions easier to use for all of your users, inviting engagement and encouraging recurring participation. We want to make the platform easier for you to manage and easier for you to connect to all the ways you and your employees work. Because with more engagement and more control over a system that is frictionless and invites participation, you can create more impact. And at the end of the day, impact is what matters for all of us. With that, we'll wrap up, and thank you for spending the time with us today.